Customer Service Assistant

HEMAL PATEL

*** **** **, **** *** 613-***-****

Kingston, ON K7M 7H7

***************@*****.***

SUMMARY

Business-Human Resource student at St. Lawrence College with experience working in fast-paced environments.

Ability to work effectively as part of a team while being a strong collaborator.

Strong customer service and result-oriented professional to reach targeted goals.

Excellent communication skills (speaking, reading, and writing).

Punctual, loyal, honest, energetic and ready to work flexible shifts including weekend.

Quick learner with excellent interpersonal skill.

Efficient organizational skill.

EDUCATION

Business Administration Human Resource 2018-2019

St. Lawrence College, Kingston, ON, Canada

Business Fundamentals 2017-2018

St. Lawrence College, Kingston, ON, Canada

Bachelor of Commerce 2013-2016

Gujarat University

CO-UP EXPERIENCE/ INTERNSHIP

Coco Paving, Kingston, ON, Canada January 2019- April 2019

Updating internal databases with new employee information like contact details, training records and employment forms

Gathering payroll data like working hours, leaves and bank accounts

Screening resumes and application forms

Review and distribute company policies in digital formats or hard copies

WORK EXPERIENCE

Ramada Hotel & Conference center by Wyndham July 2018- Present

First Canada Inns 2018

Seven Oakes Motel 2018

Housekeeper

Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing.

Responsible to ensure that rooms where maintained to the highest standard of cleanliness, ensuring that customers would be completely satisfied when they entered their rooms

Deliver all requested housekeeping items to guest rooms and keep in mind customer satisfaction.

VOLUNTEER EXPERIENCE

Pharmacy Assistant Oct 2017- Dec 2017

Shoppers Drug Mart - Highway 15 as a Pharmacy Assistant.

Dispenses prescription medication and other medical products to patients under direction of licensed pharmacist, ensuring correct medication was dispensed.

Counts pills, labels bottles, prices and compounds medications to prepare prescriptions for patients as directed.

Gathers, organizes and assesses patient information.

Monitors prescription filling process to ensure compliance with relevant regulations and pharmacy policies.

Takes inventory of drugs on hand and records results.

Places orders for additional drugs as directed by the pharmacist.

Maintains electronic patient information.

Completes patients’ sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical records

CUSTOMER SERVICE EXECUTIVE

Hari Om Garments, Gujarat, India. 2014-2016

Accepting customer payment and generating an invoice.

Help design cosmetic and jewelry products according to customers demands.

Co-ordinate with vendors to ensure quality products.

Perform quality check on orders with Auditing, Packing and testing.

Resolved product or service problems by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining to solve the problem.

Open and maintain customer accounts by recording account information.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Build sustainable relationship of trust through open and interactive communication.

ACHIEVEMENTS

Successfully completed Bachelor of Commerce with First class with majority in financial Account, Managerial Account.

Completed post graduate diploma in Business fundamentals with Distinctions with great knowledge and experience.

Student Mentor in St. Lawrence college to educated students by setting goals and worked towards achieving them, helped students build self-esteem and motivation.

(Reference available upon request)

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