Peter D’Agosta

ac9bm3@r.postjobfree.com 908-***-****

Summary

A highly successful and self-motivated Manager with 25 years of experience recruiting, training and managing dynamic sales teams with a record of promotions to positions of increased responsibility within extremely competitive business environments. Exceptional ability to interact with clients at all levels, identify needs, recommend solutions & follow up to ensure customer satisfaction.

I’m an expert in building & developing top producing sales organizations; demonstrated capabilities to lead by example, to train, motivate and build a strong/ loyal staff with low turnover. I’m seeking a challenging position which will utilize my proven abilities to manage sales environments.

Accomplishments

Analyzed and revamped the entire recruiting process to increase profitability and agent productivity by 30% in sales and customer service.

Increased Average sales by 20% for Previous Contributors

Increased productivity 15% with overseas clients

Oversaw daily operations for Bank of America clients – held the top position as number one vendor for the last 7 months

Opened 7 New Centers in NY,NJ,CT,RI,WV and MA with over 500 employees

Received the Call Center Manager of the Year in 2003 and 2004

Received Cold Calling office of the Year award in 2003 and 2004

Received Previous Donor Office of the Year award in 2004

Received office of the Year award in 2004

Built account base from 0 to 80 in 1 year

Ranked number 3 in the company out of 50 Sales Reps.

Oversee a Business to Business Call Center selling ad space

Professional Experience

Director of Operations and Business Development- Residential Programs, Inc. - Eatontown, NJ, - December, 2013- Present

Oversee all call center operations of 850 virtual agents in the U.S. and Overseas, keeping oversight of performance, service fees, training, contracting, escalations and shared services.

Examine sales data to identify areas of opportunity and company growth

Revamped the entire recruiting process to increase profitability and agent productivity by 30% in sales and customer service.

Develop and plan programs, within budget, by evaluating current competition, developing new markets, using past trends and current future promotions.

Take part in recruiting and hiring processes by reviewing resumes, scheduling interviews, and participating in behavioral and informational interviews to recruit, manage, and grow the company's indirect sales force.

Consistently exceed sales expectations selling multiple product lines.

Prepare and execute business, marketing and sales plans.

Successfully manage the recruiting budget and employee run rate

Implement sales staff training and retention programs.

Manage several diverse teams working towards the advancement of individual members, resulting in two promotions into our strategic account division for high valued client accounts

Created company-wide organizational systems to develop a long-term focus on client accounts, resulting in higher renewal rates and improved work environment

Generate revenue by coaching staff on effective prospecting and lead development strategies

Educate and update clients on procedural, technological, compliance and regulatory changes affecting workflow, pricing, technology and service

Work with Political Parties on a daily or weekly basis, based on client’s needs

Creatively work on different Scripts to meet the client’s needs

Director of Operations–OutSource 3000, Westfield, NJ - February, 2010-December, 2013

Oversaw daily operations of the Call Centers

Trained management staff

Recruited, interviewed, hired and trained staff

Worked closely with the President to developing sales strategies

Coordinated daily Call Center activities including Call centers for all Call Centers based on data forecasting and historical trends to meet daily, weekly and monthly sale goals

Examined Sales data to determine areas of opportunity and company growth

Corporate Operations Manager–Civic Development Group, New Brunswick, NJ – January, 2009-January, 2010

Oversaw daily operations for Bank of America client – held the top position as number one vendor for the last 7 months

Implemented and evaluated testing including database and customer profiling to increase sales and efficiency.

Ensured compliance requirements were met

Worked with developers to create a both new and streamlined reporting, creating a more efficient dept.

Traveled to centers to train staff and troubleshoot area’s needed.

National Manager–Civic Development Group, New Brunswick, NJ - February 2004-January, 2009

Opened 7 New Centers in NY,NJ,CT,RI,WV and MA with over 500 employees

Recruited, Interviewed, hired and trained Regional Manager, Call Center Managers and their staff utilizing various recruiting techniques and manager training skills

Critiqued and gave performance and development evaluations

Designed new strategies and call campaigns, administered budgets, manager recruiting efforts and travel to regional centers to provide ongoing training- particularly productivity training.

Effectively interfaced with clients at all levels to sell them on services; conducted client tours and ensure provision of outstanding customer service

Call Center Manager–Civic Development Group, Various company locations- 1999-2004

Managed a high volume Call center with 125 agents and a management staff of 10 - 15

Implemented campaigns and conducted comprehensive training while serving as a liaison between the Call center employees and the National Call Center operations team.

Developed employee work schedules, conducted weekly management meetings, and oversaw quality control to ensure FTC rules/regulations

Transferred to the lowest performing office in 2003 and in 1 year brought them to number 1

Supervisor/ Team Lead- Civic Development Group, Various company location-1994-1999

Responsible for the supervision and motivation of 60 agents and 5 - 10 managers.

Account Executive-J.G. Hook, New York, New York- 1992-1994

Outbound selling experience in Women apparel industry with responsibility for accounts in the New Jersey and New York territories.

Built account base from 0 to 80 in 1 year

Ranked number 3 in the company out of 50 Sales Reps.

Areas of Expertise

Client Relations Management, Budget Development and Administration, Team Leadership, New Business Development Strategic Planning, Forecasting, Account Penetration, Development and Expansion, Personal Management, Development and Motivation

Education

Associate of Science-Brookdale College-Lincroft NJ

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