Alicia J. Hutchinson
Brooklyn, NY 11233
Cowtan & Tout [Interior Design/Textiles] – New York, NY Customer service – Returns Manager (May 2015 – April 2019)
Create and managing mailing lists (mail chimp). Manage Customer Service & Conference room Calendars (Google, Outlook)
Create, format, and distribute various correspondence to clients and associates (Outlook, Microsoft word, Adobe PDF)
Generate and maintain sales, backorder, and returns reports (Microsoft Excel)
Answering a multiline phone system, directing calls, providing information and scheduling travel plans.
Reconcile invoices and payment requests for company purchases/account payable. Process checks and credit card payments for client purchases. Contact clients to resolve returned checks and past due payments. Facilitate client account adjustments for credits, refunds, write-offs, etc.
Guide clients through the entire project cycle including; shopping, scheming, order placement and follow-up.
Handle telephone calls from clients seeking to return goods. Coordinate with warehouse and Accounting Dept. for client account credits and stock adjustments. Oversee and train customer service reps on proper returns policy and procedures. Jamaica Performing Arts Center [Nonprofit] - Queens, NY Assistant Manager/Production Coordinator (Oct 2009–April 2015: Full time) (Current: on-call/temp)
Completed various tasks for General Manager including: manage several active calendars, schedule meetings, complete expense reports, comparison shop, compose & prepare correspondence, compile information for meetings, record meeting notes, serve as a liaison to other departments.
Coordinated facility operations to include: facilitate rentals, schedule tours, record ticket sales, maintain numerous databases & records, front & back of house production. Prepared contracts, mailing lists, research, and general office management including extensive use of Microsoft Office.
Recruited/interviewed, expertly trained, efficiently scheduled, & supervised part-time employees.
Created effective marketing materials to include: promotional ads, flyers and banners. Ran and expanded following on social media platforms for venue (JPAC) and organization (JCAL).
Successfully planned and produced multiple showcases and events, including fundraisers.
Managed, assisted, and scheduled performance and residency artists. Served as liaison between artists and other departments, such as marketing, accounting, and facilities. Additional
Microsoft Office products: Word, Excel, PowerPoint, Outlook, & Publisher
Google Business apps: Gmail, Calendar, Drive, Forms, & Collaborations
Ticketing & Event management software: Choice ticketing, OvationTix, Eventbrite
Phi Theta Kappa Honor Society
Buying and Merchandising (AAS)
SUNY Nassau College
2010 – 2012
Summa cum laude
International Trade and Marketing (BS)
F.I.T. School of Business
2016 – 2019