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Senior Technical Writer 12 years experience

Location:
Houston, Texas, United States
Posted:
May 07, 2019

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Resume:

Karen Rothel (Attention Recruiters: Do not reformat this resume and please place your name in the subject line)

Houston, TX

713-***-**** - Do NOT Text

ac9bll@r.postjobfree.com

Please send an email with the job description details first, no texting. I will get back with you shortly. I travel nationwide on minimum 6 month contracts 1099. Authorized to work in the US for any employer.

HIGHLIGHTS

Contract technical writer with 12 years’ experience in SDLC, project management, documentation, marketing, product, process, engineering, web content writing, end user manuals, and training documentation. Projects: SDLC, ITSM, website design, marketing, healthcare, streaming TV, ECM, CMS, training, warehousing, and inventory projects.

Industries: O&G upstream, O&G services, healthcare, and IT software development. Project methodologies: Waterfall, Project Management PMBOK5, Agile and Scrum framework.

Excellent communications with stakeholders, engineers, developers, vendors, and end-users.

Gathering and documentation of business requirements, both functional and non-functional, problem-solving. skills, implementation, migration, deployment, backup plan, lessons learned, and prototyping.

Excellent at DevOps, automate, automate! I have my own Word templates for user manuals, training manuals, PowerPoint presentations, business requirements, project scope, communications, change management, and release engineering plans.

Agile Story Boards, grooming, PBL, Epics, SBL, and side bars.

Published documentation for marketing analysis, sales reports, KPIs, end user manuals, bulletins, and diagrams.

Continually surpassing stakeholder expectations. Usage of DevOps to identify SDLC automation of product/project improvements.

Exceptional ability to quickly research and grasp new software technologies. Excellent researching skills.

Adhere to corporate branding, federal compliance, and review gap analysis.

PMI documentation: project scope & (out-of-scope), communication project plan, timeline, quality, budget, resources, risk management, and procurement. Collection of project artifacts.

Review, edit, and automation for stakeholder approvals systems for deliverables to ensure proper audience, grammar, consistency, and quality are met.

CONTRACT EXPERIENCE

SDLC TECHNICAL WRITER at WOOD GROUP/MSI (O&G Off Shore) November 2017 – July 2018

Scope: SDLC for a turnkey pipeline/plant monitoring, leak detection, controls, and optimization software system.

Wrote an enterprise propriety operator software documentation, for an upstream E&P gas pipeline integrity application designed to monitor, and control the offshore gas production. Collected project artifacts and created a knowledge base.

Elicitation of stakeholder requirements, collaboration with engineers, rig operators, developers, and end users. QA, testing, Break/fix to ensure QA. Wrote gas delivery, quality blending, liquids handling documentation for startup, shutdown, and ramp-up run events. Met all documentation deadlines for operations manual, testing, QA, and release notes. The pipeline management software provides real-time, on-line monitoring, control capabilities for single and multiphase pipeline operations, including production, transmission, and distribution applications.

PROJECT MANAGER at CVS (Healthcare) September 2015 – June 2016

Scope: Implementation of an enterprise Specialty Pharmacy software for related healthcare services, retail health clinics, mail order, and healthcare providers of pharmacy benefits. Agile/Scrum framework.

Managed scrum project from requirements gathering, product grooming, scrum story boards, EPIC breakdowns, PBI, sprints, and sidebar resolutions. Review and approval of product/process prototype after scrum meetings and new requirements as needed by product owner. Coordinated marketing initiative for web content.

SR. TECHNICAL WRITER at SYNACOR (Live Streaming TV, CMS, Infrastructure) August 2014 – July 2015

Scope: Improve client web content for marketing/sales via live streaming TV. Increase infrastructure for new client’s base. Convert developer’s Confluence Wiki’s to MS Word documents enabling developers to modify code in MS Word not Wiki’s.

Trained two technical writers on the Wiki/Word conversion process I created. Updated architectural diagrams, network, and DB documents. Updated and migrated Word documents to new SharePoint libraries.

Updated web clusters including load balancers, cyber security applications, firewall, rules, monitoring tools, and installed automation software.

Implementation of content management system (CMS) for developer code updates from Wiki to Word documents to ensure accurate updating locations for developers.

PROJECT MANAGER at AIG (Federal Compliance) September 2013 – May 2014

Scope: Research and automate new “Federal Regulatory and Corporate Compliance” process for governance, policies, standards, procedures, and gap analysis.

Researched and determined third party vendor software RFI, RFP. Wrote enterprise communication, and project plan. Researched and automated document controls and approval process.

TECHNICAL WRITER at WOOD GROUP (O&G SharePoint Implementation) January 2013 – July 2013

Scope: Enterprise SharePoint implementation project.

Met all milestones, wrote process for each site to perform content migration. Created project reports, schedule, and budget. Developed and tracked key project indicators (KPIs).

CHANGE MANAGEMENT at SCHLUMBERGER (ITSM, CM, O&G Services) November 2011 – March 2012

Scope: Upgrade BMC Remedy 5 to Remedy 7 change management software.

New upgrade and modification of business requirement from SME’s to end users. Rewrote the global IT change management process and procedure diagram documentation. Created Key Performance Indicators (KPIs) for change management processes. Created PowerPoint slide presentation for project team kick off.

DOCUMENTATION SPECIALIST at HP (SharePoint Project) August 2010 – September 2011

Scope: Clean up present SharePoint document libraries, page parts, and permissions for three work streams.

Ensured success of the project by taking ownership of document deliverables and automated work flows for multiple business unit validation and sign-off approvals.

Documented multiple small to medium scale projects. Communicated with project team and end users. Worked with the system administrator to resolve permissions. Created MS word template and end user documentation.

BUSINESS ANALYST at SHELL IT SERVICES (Process & Procedures Migration) February 2009 – June 2010

Scope: Migrate 25,000 employees from Shell, Texaco, and Star Lubes companies into three new companies.

Analysis for Shell’s IT division. Documented the Shell, Texaco, and Star Lubes company merger procedures to migrate 25,000 people to new offices including the building of new network infrastructure, MS exchange server data migration, and permissions. Documented configuration of MS Exchange Server for 25,000 end users with screen captures.

CONTRACTS PRIOR TO 2008

PROJECT TECHNICAL WRITER at SEACOR MARINE / ERA HELICOPTER (Helicopter, O&G transport)

Assisted project management on upgrade from MS Access to Oracle with GIS software (ESRI) for O&G helicopter and tanker transport tracking software.

SDLC PROJECT TECHNICAL LEAD at RAPT (Warehouse Inventory, currently owned by Microsoft)

Documented project, end-user and training documentation for a warehousing inventory software.

SR. TECHNICAL WRITER at RADISYS (IPMI Hardware)

Documented an Intelligent Platform Management Interface (IPMI) and API documents for multiple single board servers.

SDLC TECHNICAL WRITER at SCHLUMBERGER (O&G Geophysical Database)

Revised the geophysical Enterprise Administrator and Integration manuals for application upgrades to a proprietary DB tool. Software designed to merge ORACLE databases for geoscientists in oil and gas exploration.

DOCUMENTATION SPECIALIST at RADISYS (IT Hardware)

Documented an Intelligent Platform Management Interface (IPMI) documents for single board computers and alarm modules. Collaborated with engineers, software developers, and field service operators to establish installation compliance guidelines, administration, instructions, and technical guidelines.

SR. TECHNICAL WRITER at SCHLUMBERGER/GEOQUEST (O&G Geophysical)

Modified a DBA user guide, installation guide and release notes for a database administrative tool used by geoscientists for O&G exploration.

SDLC TECHNICAL WRITER at FORT BEND CLERK OFFICES (Process Software)

Documented Fort Bend County Clerk software to track Vital Statistics and county judge processes with full cash management module. Accomplishment award for converting the Word document (250-page document) within seven days into RoboHelp HTML files. Saved Hart Graphics from having a $100K payment delay.

ASSISTANT MARKETING DIRECTOR at VEGAS WORLD HOTEL AND CASINO (Marketing/Sales)

Learned how to identify target markets. Selecting marketing methods for direct mail, magazine or newspaper.

DEVOPS

Open Source, Commercial, and Proprietary : Selenium automated testing, TortoiseSVN, Subversion and Eventum bug tracking and archiving. MS Office, Visio, Excel, Specialty Pharmacy, Irise, Wix, Atlassian Jira & Confluence Wiki, Agile/Scrum, Framework, Adobe Acrobat, MS Project 2013, BMC’s Remedy 7 change management module, ESA Automation, Snag It, Hijack, FrameMaker, XML, HTML, PageMaker, Oracle, SAP, RoboHelp, Adobe Acrobat, and Photoshop.

INDUSTRY EXPERIENCE

Process and procedure (12 years). O&G SDLC (4 years), O&G Services (6 years), (SAP 2 year), (Oracle 1 years) healthcare (1 year), ECM/CMS, (9 years), hardware/Infrastructure (2 years), business analysis (5 years), SharePoint (5 years), geophysical (2 year), marketing/sales (3 years), compliance and gap analysis (2 years), change management, testing, QA, and release engineering (6 years), warehouse and inventory (1 year).



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