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Practice Administrator, Masters Healthcare Administration, Six Sigma

Pinehurst, North Carolina, United States
May 07, 2019

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Aberdeen, NC *****

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Betty J. (BJ) Goodridge, MHA


****-******* ********* ********** Group, P.A. Pinehurst, NC

Practice Administrator

Directs the overall operation and provides executive leadership in an orthopedic surgical practice. Responsible for the overall direction of the practice to include patient care, physician employment, strategic planning, marketing, and financial performance. Establishes strategic plans and guides implementation. Confers with executive management to plan operational objectives, to develop policies and procedures, to coordinate functions and operations between divisions, departments and satellite locations, and to establish responsibilities and procedures for attaining objectives. Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions. Directs and coordinates formulation of financial programs to provide funding for new or continuing operations and guides changes needed to reach financial goals. Represents the organization to major external authorities and constituencies. Plans and develops policies designed to improve the organization's image and relations with patients, providers, employees, and the general public. Selects and evaluates performance of staff for compliance with established policies and objectives and contributions in attaining objectives.

2005-Present Accreditation Association for Ambulatory Health Care

(AAAHC) Skokie, IL

AAAHC Accreditation Surveyor

Performs accreditations surveys as both a participant and chair for a variety of facility types to include Medicare and Medicare-Deemed Status for the following organizational types: Ambulatory Surgery Centers, Endoscopy Centers, Office-Based Surgery Centers, Oncology Centers, Medical Group Practices, Diagnostic Imaging Centers, Occupational Health Centers, and Cardiac Cath Labs. Also served on the AAAHC Surveyor Recruitment & Retention Committee.

2007-2010 Pinehurst Surgical Clinic Pinehurst, NC

Manager, Support Services

Risk Management/Quality Improvement: Oversees compliance with Accreditation Association for Ambulatory Healthcare and other applicable regulatory bodies. Oversees the Risk Management Program including coordination and management of quality assurance, compliance with HIPAA, provides clinical leadership and direction in the development and implementation of strategic and innovative initiatives, anticipates problems and other needs and seeks solutions to assure the on-going operations of the clinic, serves as a knowledgeable and available resource on infection control practices and policies. Serves as the Chair for the Clinical Quality Improvement Committee. Representative to the Patient Care Committee.

Facilities- Manages all facility building and grounds needs for a 131,000 sq. ft. facility and a staff of over 300. The position oversees all constructions projects including project planning; space management and allocation; building and space design, and general construction oversight. Ensure compliance with all state and federal building codes including Life Safety codes. Performs the safety and security duties working under the direction of the Chief Executive Officer. Responsible for annual budget preparation for Facilities.

Purchasing- Manages and/or performs materials management duties including purchasing contracts; facility contracts; vendor price negotiation; ordering supplies; receipt control, distribution and accountability for the supplies; maintains all office and medical equipment . Responsible for annual budget preparation for Purchasing.

BioSkills Cadaver Laboratory- This position is responsible for planning, marketing, sales, and oversight of the BioSkills Cadaver lab. This includes facilitating training labs for surgeons, R&D, and educational programs; cadaver preparation; instrumentation, operation of all AV equipment, technical expertise during labs, making hotel and catering arrangements for visiting staff and surgeons, and annual budget preparation.

2004-2006 Pinehurst Surgical Clinic Pinehurst, NC

EMR Clinical Trainer/Health Care Information Specialist

Member of EMR Implementation Team. Implementation Specialist/Clinical Trainer for Allscripts EMR product Touchworks and the Neurostar PACS implementation. Able to effectively work as a team member and individually. Work one-on-one with providers to develop notes for medical record documentation with Medcin, text template and improve workflow efficiency. Ensured that EMR documentation meets the standards for medical records documentation as well as accreditation standards for documentation, Created and designed clinical forms for use in Touchworks.

Designed and implemented training programs for clinical staff and providers.

Developed written protocols, policies and procedures for EMR, HIS, HIM, and PACS.

Member of the Helpdesk. Troubleshoot hardware and software. Provide network support. System Administrator.

Software development and maintenance of Touchworks applications.

Implementation and support of Neurostar (PACS).

Help to identify and implement EMR Quality Improvement activities.

2000-2004 Pinehurst Surgical Clinic Pinehurst, NC

Orthopaedic Triage

Triage all patient walk-ins; prescription refills; pre and post-op care advice; general clinical phone advice.

Prior-authorizations for all prescription medications.

General nursing duties for six physician department to include: vitals; wound care; dopplers; first assist in office surgeries and procedures.

Orthopedic Technician to include casting, braces, and staff privileges at Moore Regional Hospital for same.

Member of Code Team; ACLS and BCLS Instructor

Member of Performance Improvement Committee

Served on Employee Focus Group and Performance Improvement Committee.

1998-2000 FirstHealth Family Care Center Pinehurst, NC

Triage / CMA

Triage all patient walk-ins; prescription refills; telephone advice.

Prior-authorizations for prescription medications.

Precert and test scheduling.

General nursing duties to include: vitals; phlebotomy; EKGs; infant well checks; immunizations (pediatric and adult).

Assisted with JAHCO accreditation process within the clinic.

Code Team member

Coordinated Bayer patient study group for new PC-based glucometers. Oversaw control group and data input.

1995–1998 Longleaf Primary Care Aberdeen, NC

Clinic Manager

Daily clinic operation to include AP/AR; employee supervision; personnel policies; insurance and managed care contracts; negotiated managed care contracts.

Prepared annual budget and monthly budget reports

Physician recruitment and retention

Marketing & advertising

Computer hardware and software maintenance and updates.

Compliance with all regulatory bodies.

1986–1995 Pinehurst Allergy & Asthma Pinehurst, NC

Clinic Manager

Daily clinic operation to include AP/AR; employee supervision; personnel policies; insurance and managed care contracts; negotiated managed care contracts.

Prepared annual budget and monthly reports

Physician recruitment and retention

Marketing & advertising

Computer hardware and software maintenance and updates.

Compliance with all regulatory bodies

Oversaw clinical trials program.


2007-2009 University of Phoenix Phoenix, AZ

Masters Health Care Administration

Concentration - Informatics

2003-2007 University Of Phoenix Phoenix, AZ

Bachelor of Science - Health Care Services.

1993-1994 Sandhills Community College Southern Pines, NC

Paramedic program

1989-1990 Sandhills Community College Southern Pines, NC

General Transfer Courses

1986 Fayetteville Technical College Fayetteville, NC

Instructor Methodology

Certifications & Memberships

American College of Healthcare Executives

NC Medical Group Managers

Six Sigma Green Belt

AHA BLS Instructor

Project Management Institute (PMI)

Certified Medical Assistant since 1996

Volunteer/Offices Held

Moore County Board of Health, Current Member, Former Chairman

Sandhills Kiwanis

Association of NC Local Boards of Health, Member

Town of Aberdeen, NC – Land Use Steering Committee, Member

AAAHC Surveyor Recruitment and Retention Committee. (former)

Richmond Community College Health Sciences Advisory Committee (former)

Member Sandhills Area Chamber of Commerce

1981-1996 Aberdeen Rescue Squad, Lieutenant

Additional Skills

Strong leadership ability; Project management; IT network management and informatics background; Team building; Able to work independently; strong presenter and lecturer; problem-solving; organized; excellent communication skills both oral and written.

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