DIANE DUGAN, M.A. – Talent, Organizational Development and Change expert skilled at developing talent at all levels, driving change and increasing employee capability, engagement and productivity for business results 86 Farley Avenue, Fanwood NJ 07023 mobile: 908-***-**** firstname.lastname@example.org Diane Dugan Linked In profile EXPERIENCE
CONSULTING Dec 2016 – present
ETS (Educational Testing Services) OD, Change, Global Learning & Development – Clarity Consultants Working with senior leaders in the ETS Transformation Office leading change, OD and L&D for ETS’s Sustainability & Transformation initiatives, designed to move ETS into the future with a focus on product development strategy and technology. Facilitates change by providing guidance and coaching to leaders and employees at all levels to understand the emotional and process sides of change, to ensure success, and to minimize resistance. Performs needs analyses to identify skill gaps, builds learning and development paths based on job role and level to increase capability Panasonic Corporation Talent, Learning & OD - Sunrise Systems Redesigned and streamlined the company’s Performance Management process, training and support. Managed resources and timeline to create and produce training videos, resource materials, employee support and Workday system reconfiguration. Shamrock Technologies VP, OD & Change - Michael Page Consulting Consulted to a new President of a family-owned, global chemical manufacturing company during the transition of the former CEO’s retirement. Worked closely with President and senior leadership team to redesign the organizational structure, configure the senior leadership team, and develop the company’s mission/vision/values, annual strategic plan, and HR strategy, including talent planning, job alignment, job descriptions and competency models, succession plans, and knowledge transfer strategy. GROUP M SEARCH & SOCIAL, a WPP Company – Media & Advertising New York, NY Jan 2014 – May 2016 Partner, Organizational Development and Global Learning & Development Recruited to create an OD and Learning & Development function in a newly-formed division of Group M Worldwide, a WPP media and advertising company. Quickly learned the industry and provided value to the company through:
Talent Management: Designed and developed a talent strategy that aligns top talent to critical roles and incorporates career planning, succession planning, leadership development and employee engagement principles.
Performance Management: Designed and developed Performance Management processes and tools that include objective-setting, career planning, annual and semi-annual performance reviews, coaching and mentoring, resulting in 50% improvement in compliance.
Global Learning & Development: Built and led a training council in the design and implementation of media discipline training (SEM, SEO, Social) customized by job role and level, including career pathing from entry-level to Director. Created blended learning opportunities to increase media-specific and business skills in employees at all levels. Managed all aspects of learning management system (Cornerstone) administration, maintenance and roll-out.
Communications & Culture: Designed and implemented critical communications and cultural initiatives. BRISTOL-MYERS SQUIBB PHARMACEUTICALS Plainsboro NJ Jun 2004 – Apr 2012 Associate Director, OD & Global Leadership Development Joined company at the time a new CEO was changing the business strategy and needed to align 40,000 employees globally to the new vision.
Leadership development: Built capability at all levels by identifying gaps and providing differentiated solutions for individual contributors to senior leaders.
Talent Management: Implemented BMS’s strategic talent management strategy (talent identification, annual leadership development review, talent pipeline, succession planning, career planning) by driving performance management and supporting programs designed to ensure continuous improvement and alignment to the BMS BioPharma business strategy.
Change Leadership: Worked with client/business unit leaders to assess needs and develop and implement programs that responded to business- critical needs for Matrix Leadership, Change Leadership & Management, and Decision-making. Designed and implemented timely programs in these areas to prepare leaders globally to advance the new BMS BioPharma strategy.
As owner of BMS’ New Employee Orientation, executive onboarding, vendor management, and Diversity & Inclusion programs, created and maintained programs that contributed to employee engagement and increased time to productivity.
Global learning: Capitalized on individual preferences for accessing information and learning by providing a suite of alternative methodologies
(social learning, e-learning, self-study) for leadership topics that resulted in a reduction in the BMS training allocation budget and an increase in completion rate.
LMS evaluation and selection: Represented Learning Shared Services organization in the evaluation and selection of a new learning management system vendor. Evaluated 7 companies and their products for applicability and appropriateness to Bristol-Myers Squibb’s needs and operating processes, deciding on Success Factors to replace home-grown system that had been in use for many years prior.
Metrics strategy: Proved value of programs by creating and sustaining a robust metrics strategy aligned to the business strategy and the needs of senior leadership.
DIANE DUGAN, M.A. – Talent, Organizational Development and Change expert skilled at developing talent at all levels, driving change and increasing employee capability, engagement and productivity for business results p.2 86 Farley Avenue, Fanwood NJ 07023 mobile: 908-***-**** email@example.com Diane Dugan Linked In profile AT&T/LUCENT TECHNOLOGIES, a multinational telecommunications equipment company Allentown PA Dec 1994 – May 2002 Director, Organizational Development
Joined Lucent Technologies at the time of its spin-off from AT&T and developed and implemented a number of foundational HR processes and systems so that Lucent could hire, retain and develop talented employees globally.
Talent Management: Designed and developed talent strategy based on the talent ecosystem and lifecycle. Evaluated talent against high- performing criteria and built strategic development, workforce planning and succession planning programs that aligned to the company’s mission and strategic priorities and sustained the talent pipeline.
Mergers & Acquisition: Developed and implemented processes that supported Lucent’s acquisitions in key growth areas.
Organizational Effectiveness: Provided expert consultation to business units that balanced strategic vs. tactical solutions for organizational, team and individual process performance issues by identifying problems and opportunities, performing root cause analyses to suggest alternatives, and executing recommendations.
Established HR measurements, identified best-in-class benchmarks and instituted an HR Balanced Scorecard of key performance indicators
Training Project Manager
Managed training budget and led team of 12 instructional designers/developers. Training Instructional Designer/Developer
Managed all phases of instructor-led, self-paced and e-learning training design and development for associates, managers, customer service, sales and systems training.
MA, Industrial/Organizational Psychology, Fairleigh Dickinson University MA, Employee Assistance Program/Career Counseling, Kean University BA, Education, Kean University
Columbia University, Principles & Practices of Organizational Development program PROFESSIONAL CERTIFICATIONS
PMI (Project Management Professional)
Langevin Learning Instructional Designer, Training Project Manager and e-learning certifications SKILLS
Leadership Development – Organizational Development – Change Management – Innovation – Global Learning & Development – Analytical skills – Business Acumen – Talent Management – Talent ecosystem – Talent lifecycle - Employee Engagement – Performance Consulting – Transformation – Overcoming Resistance - Succession Planning – Mentoring Programs – Career Pathing – High Potentials – Organizational Design – Coaching – Metrics
& Measurements – Competency Assessment & Modeling -- Stakeholder Management – Organizational Needs Assessment – Gap analysis - Project Management – Project Chartering - Vendor Management – Operational Excellence – Strategic Planning – HR Strategy – Process Improvement – Mergers & Acquisitions - Instructional Design & Development – Adult Learning Theory – Performance Management – Culture & Communications – Resourcefulness - Continuous Improvement – Lean Best Practices – Customer Satisfaction – EVP Employee Value Proposition – Program Management – Client Satisfaction Surveys – SharePoint – Visio – Learning Management Systems (LMS) – Workday – PeopleSoft – Cornerstone – Success Factors