Manager Project

Gregory A. See

Ball Ground, GA 770-***-**** ********@***.***

Project Manager Business Analyst

Dedicated Technical Project Manager & Business Analyst with extensive experience and expertise in Cloud, Platforms & Solution Engineering. Subject Matter Expert in Architectural Engineering for CCP & SE middleware and backend applications. Experienced leader with strong interpersonal skills and effective communication style and ability to develop teams to deliver on-time, on-budget infrastructure projects. United States Navy Veteran.

Areas of Excellence

Project Management • Business & Systems Analysis • Leadership • Client Relations• Business Communications • Cloud, Platforms, & Systems Engineering • Middleware & Backend Applications • Programming • Quality Assurance • Release Management

Technical Skills

Microsoft Office Suite (Word, Excel, Project, Access, Visio) • Adobe Acrobat, Illustrator, & Photoshop • UML • XML • SQL • OPUS • POS.com • CARE • Telegence • Oracle • BID • SharePoint • ClearQuest • Quality Center • Tea Leaf • IDSS • SPLUNK • RPG • RPGIV • RPG ILE • IBM System 36 & 38 • AS400 • Turnover • DBU • PRISM • Sharepoint

Experience

Contractor w/ASAP Solutions / AT&T / CCP&SE Front Door -

Common Cloud, Platforms & Solution Engineering

Atlanta, Ga July 2013 – Dec 2017

Solution Design & Engineering - Sr. Project Assessment & Resource Team (PART)

Provide leadership and subject matter expertise in management of large-scale cloud, platform, and solution engineering projects, ensuring on time, on-budget delivery

Oversee resourcing and provide subject matter expertise for various levels of development and system architecture, including all ACSI applications

Meet with stakeholders to determine project specifications and translate information to project teams; assess project hours based on project requirements

Oversee project schedules, timelines, and team members

Report project updates to senior leadership

Facilitate training for new PART team members, motivating teams and managing performance

Provide subject matter expertise in Architectural Engineering for CCP & SE middleware and backend applications

Contractor Collabera/AT&T Architecture & Engineering/Client Management

Atlanta, Georgia Mar 2010 – Mar 2013

Onboarding Manager

Acted as main point of contact (POC) for assigned client base; coordinated pre and post-launch efforts

Successfully managed multiple high profile Integrated Voice Recognition (IVR) partners within AT&T that involved work force management and customer proprietary network information (CPNI)

Cultivated strong working relationships within development and support teams

Led diverse project efforts, including DNS implementation, SSL Certificate renewals, server migrations, version upgrades, and onboarding of new services

Engaged support teams to assist in triage, resolution, and root cause analysis for issues identified by partners

Facilitated meetings with partners and leadership to discuss upcoming events, monitor progress of ongoing projects, and review defects/action items

Oversaw billing release activities for assigned client base, including communication of key milestone dates, resolution of testing issues, monitoring of testing progress, and post deployment support

Prepared client profiles and facilitated client meetings to support testing initiatives

Trained and mentored new onboarding and client managers

Assisted client issue triage and issue resolution

Contractor Convergys /AT&T Consumer IT

Atlanta, Georgia Dec 2003 – September 2009

Senior IT Systems Analyst - CARE Billing Development

Oversaw development of UML artifacts, diagrammed business flow models, requirements workflow models, analysis workflow models, use case diagrams, and sequence diagrams

As Lead Analyst, assigned projects and provided tracking and completion status of project deliverables; ensured release milestones were met for middleware application

Managed portfolio of projects through SDLC, from requirements gathering and specification, system analysis and design, implementation and deployment of code, integration and testing, deployment of enhancement, and production

Collaborated with various project management and development teams; conducted JAD sessions and extensive system analysis of project impacts

Effectively managed SDLC activities for server application; established project priorities, and consistently met release management milestones while delivering quality design specifications

Recognized as CARE billing system Subject Matter Expert (SME)

Provided business analysis for CARE to Telegence billing system conversion that consisted of 17 markets and 22 million accounts

Managed all testing issues for client/server application; collaborated with development to identify gaps in interpretation of business requirements and design specifications

Designed and managed implementation software; provided online order entry and tracking system that supported Apple’s iPhone business-to-consumer e-commerce market

Previous Experience

Business Analyst, Mills Pride Ltd., Waverly, OH June 2001 – April 2003

Manager of IT Systems, Submitorder.com - Dublin, OH August 1999 – January 2001

Senior IT Business Consultant, Mapsys - Columbus, OH April 1997 – August 1999

Senior Systems Analyst, RailVan Inc. - Columbus, OH April 1995 – August 1997

Senior Systems Programmer, ATF Automotive Inc. - Indianapolis, IN January 1994 – April 1995

Senior Programmer Analyst, McCormick & Associates - Indianapolis, IN May 1992 – January 1994

Senior Programmer Analyst, Gannett Direct Response Group - Indianapolis, IN June 1991 – May 1992

Senior Programmer Analyst, Logo 7 Inc. - Indianapolis, IN June 1990 – June 1991

Programmer Analyst, Sysco Continental - Indianapolis, IN February 1989 – June 1990

Programmer Analyst, Quad Pharmaceutical - Indianapolis, IN Sept 1985 – August 1988

Programmer, Vernon Fire and Casualty - Indianapolis, IN April 1981 – December 1985

Active Member, United States Navy – Jacksonville, FL November 1977 – April 1981

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