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Customer Service Human Resources

Calgary, Alberta, Canada
May 07, 2019

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Calgary, AB • • 587-***-****



•Highly driven, results-oriented human resources professionals with a strong focus on providing excellent customer service, coupled with progressive experience in HR administration

•Knowledge in providing guidance and recommendations to help make informed decisions, promote positive labor relations, support transformation and improve employee performance

•Expertise on a full, diverse range of specialized human resources management functions

•Proficient in establishing and implementing various programs to align the human resources and recruiting function to the strategic/business direction of the organization

•Knowledge of strategic directions, business operations, culture and issues of ministry client portfolios to assess human resources needs, and provide optimum services, tools and support to meet the diverse business objectives of client managers in a constantly changing environment

•Proficient in MS Word, MS Excel, office equipment


Human Resources Management Degree, SAIT Polytechnic, Calgary, AB Expected 2020

•GPA: 3.3

Business Administration Diploma, SAIT Polytechnic, Calgary, AB 2018

•Course highlights: human resource management


Human Resources Coordinator/Payroll, Core-Mark International, Calgary, AB 2019 - Present

•Responsible in assisting recruitment and onboarding activities including, hiring activities, posting jobs, screening applicants, scheduling interviews, declining candidates, creating offers, pre-employment checks

•Distribute all information from corporate to employees as needed, posting information as required by corporate and by law

•Assisting with the preparation and distribution of bi-weekly payroll as required

•Policy procedure clean-up; review policies for required updates

•Tilting and salary review

Recruiter/In-Flight Supervisor, Flair Airlines, Calgary, AB 2013 - 2019

•Participate in all aspects of the hiring process including recruitment, screening, preparation of candidate notification letters, developing assessments, interviewing, testing, corresponding with applicants at all stages of the competition up to job offer and completion of all relevant paperwork

•Source, recruit, and onboard professionals, ensuring they are able to contribute to the team’s goals

•Conduct different types of interviews (situational, behavioral, stress, etc.) in order to assess candidate’s suitability

•Communicate duties, compensation, benefits, and working conditions to all potential candidates

•Act as a mentor to junior Flight Attendants and a source of guidance, enabling them to fulfil their job duties and meet their objectives

•Perform several duties, ensuring cabin crew adhere to company and federal policy/procedures

•Uphold the highest standards in safety regulations and deliver exceptional customer service.

•Retrieve information from electronic systems and manual files and respond to inquiries

•Participate in special talent acquisition projects relating to candidate engagement

•Plan, coordinate and execute aviation recruitment programs, including two career fairs

Legal Assistant, The Last Word Wills & Estates, Calgary, AB 2016 - 2018

•Reported to the managing lawyer; conducted client interviews and all client intake services and drafting legal documents; processed documents and filed paperwork at the courthouse


Customer Service • Interpersonal • Communication • Negotiation • Analytical • Problem Solving

Organizational • Employment Standards Act • Human Rights Code • AODA • Team Work

Relationships • Data Management • Training • Scheduling • HRIS • Payroll • Occupational Health

10+ years of additional experience in customer-focused settings.

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