Data Entry, Residential Aide, Customer Service, Shift Supervisor

Elido Dickson

**** ****** ***, ***** ** *****

Cell: 929-***-**** /****************@*****.***

Qualified for client related environments where the need for social responsibility and cultural awareness are of high importance. In addition I have multiple years of an expansive variety of work experience and have exceptional strength in customer relationships. AREAS OF EXPERTISE

Medicare/ Medicaid

Maintain Patient Health

Care Coverage

Inpatient/Outpatient

MICA Shelter Clients

Customer Service

HRA generated back-to-

work participant reports

PROFESSIONAL EXPERIENCE

Project Renewal Inc. – Manhattan, New York 6/2016 -1/2019 Shift Supervisor

● Maintain the overall safety of clients and staff. Ensure that all facility activities incoming and outgoing are logged in the daily log book. Conduct inspections of clients lockers and provide clients with their daily prescribed medication. Furthermore document all incidents and conduct daily facility inspection of all rooms and clients properties. Ensure that all clients and staff are safe from fire hazard situations.

NYC Board of Educaton Brooklyn, N.Y 1/2011-12/2015 Office Assistant

● Maintained and generated reports about work experience program participants.

● Outside messenger duties to HRA bi-monthly for incoming participants.

● Handled a large volume of calls from HRA regarding work assignments and attendance.

● General office duties: light typing, filing, faxing, and data entry. SUS-Montrose-Brooklyn, N.Y. 2/2008-12/2010

Direct Care Worker

● Handled a caseload of 20 individuals.

● Developed skills to cope with daily living habits.

● Generated and maintained reports about progress and treatments. Health & Hospital Corp - New York, NY 7/2005-12/2007 Direct Care Worker

● Updated and maintained 50-100 Medicare and Medicaid accounts daily.

● Handled a large volume of calls from visiting nurses concerning patient’s health care status.

● Handled a large volume of calls from the general public concerning what health care coverage(s) they may have.

GHI- New York N.Y. 4/2003-5/2005

Customer Services Representative

● Conferred with customers by telephone in order to provide information about services.

● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

● Resolved customers service or billing complaints, by performing activities such as exchanging merchandise, refunding money, and adjusting bills. King Teleservices- New York, N.Y. 6/1999-2/2003

Customer Services Representative

● Contacted prospective customers in order to present information and explain available services.

● Sold Sprint long distance on the home phone in exchange for 100 free minutes on the customers cellular phone.

EDUCATION

Blake Business School- New York, N.Y. 1993-1995 Certificate in Microcomputers Andrew Jackson High School- Queens, N.Y.

Certification:

NYC Fire Department Fire Guard (88629993 F02) 5/24/2016 – 5/24/2019 Narcan Training 6/2016 –

SKILLS

Microsoft Word, Excel and Outlook Knowledgeable of E-Paces and CARES, Data entry (6-10,000) kph, skilled in multiple switchboard operations, in addition I can type 30-35 wpm. Knowledgeable of fire panel.

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