Administrative Assistant Customer Service
Resume:
Shawntay Gallmore
*** **. ******* ***, **********, SC 29445 ****************@*****.***
Highly Motivated Clinical Administrative Supervisor that's passionate about helping people live healthier lives and committed to providing an innovative customer experience and quality care. Skilled at Managing work of 6 or more-patient care professionals to ensure optimal Front-end support for patients. Experience providing supervisor expertise in a fast- paced medical office, delivering nothing less then high quality customer service.
Professional Experience
Park Nicollet - St louis Park, MN 12/16 - Present
Team Lead/Department Assistant
Patient care Supervisor
• Supervises a Team of 6-8 front end staff, handled refill request, respond to emails Via My chart or Mail, Prior authorizations
• Composes correspondence and constructs reports as needed for 22 -24 providers, Handles providers Templates and schedules
• Aids individuals and families in various crisis situations, assesses clients needs, and refers clients to programs
• provides enrollment assistance, and informs patients on managed health care, Handled High Volume of calls inbound/outbound
• Attend meetings and ensures meeting minutes takes lead role in hiring, orientation and on-boarding of new staff, update weekly news on Facets or SharePoint
• Ensure team training, certification and credentials are up to date, Improved office efficiency by implementing Color-Coded filing system and introducing additional time- saving measures Fairview-Minneapolis, MN 06/13 - 12/16
Team Coordinator/Supervisor
Team Lead/Administrative Assistant
• Handled incoming and outgoing correspondence Via email My Chart, calls, Mail
• Maintained and organized over 12 provider schedules, and Templates, Lead a Team of 6 front end staff
• Handled prior Authorizations, refill request, referrals, Handled float or on-call responsibilities to ensure adequate staff
• Arranged and assisted with hospital admissions and surgery, Handled Escalated calls or in person situations
• Type reports, charting, memoranda, letters and releases
• handled co-pays, bill discrepancies, ICD 9-ICD 10 codes
• Adhere to HIPAA rules and regulations and AIDET model
• Scheduled appointments, updated weekly news on SharePoint/ High volume of incoming and outgoing calls
• complete record keeping, case notes, data collection in EMR, demonstrates sound knowledge in HIM (Health Information Management)
Ucare-Minneapolis, MN 01/12 - 06/13
Provider Assistance Representative Supervisor
Health Reimbursement Specialists
• Efficiently provide insurance verification and pre-certification information to providers and pharmacies
• Handled billing and claims enrollment, ICD 9-ICD10 codes, Medicare/ Multiple Insurance companies and websites
• Supervised a Team of 12 CSR, documented the content of our calls in EMR database/ Handled High volume of incoming calls
• issued HRA debut cards educated clients on usage/ Educating Clients on EOB’s Access to employment- Goldenvalley, MN 10/08 - 09/11 Case Manager
Direct Service Professional for people with cognitive disabilities
• Assist clients in becoming independent/ Handled a case load of 25 -50 clients
• Developed waiver budgets/Monthly expenses/Helped with Housing assistants
• provided goal development and individual service plans to live an independent and healthy life
• Arranged monthly meetings with families and social workers/ Set up treatment plans for clients with HIV, Chemical dependency, Chronic alcoholism
• Worked on vocational skills/Resume building/Performance evaluation’s
• Advised clients on viable life options and promoted self-sufficiency Education
Hennepin Tech 09/11 - 07/12
Health Unit Coordinator
• Certificate
AMA- Management skills for Administrative Professionals and stepping up to leadership OSHA
Key Skills
• Microsoft Office, Word, Outlook, Excel. Power point, type 40-45 wpm
• Multiple years of Clerical/Administration experience working with diverse culture, Strong Leadership skills
• Case Management, Team Lead, Supervisory skills, HIPPA regulations, Mandated reporter
• Medical coding, Billing, Current Medicare guidelines/ ICD9-ICD10 Cpt codes
• Excellent performance, resolution skills, innovation skills
• Exceptional Verbal and Written Communication
• Epic, Access, Excellion, Maxis, AS 400, Athena Net, MDI, Share point, Facets
Contact this candidate