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Manager Support

Location:
Amelia, Ohio, United States
Salary:
50k+
Posted:
May 07, 2019

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Resume:

Tom Santry

Information Technology https://www.linkedin.com/in/thomas-santry-84500146/

Experience

Application Support Specialist- AssureCare 12\10\18-5\1\19

Level 2 Application Support

SQL Database

Remote client support via email, WebEx, Skype for Business and phone

Technical support analyst- Novolex 8\1\16-7\1\18

Level 2 Application Support

Hardware break\fix and inventory control

AD Management

Office 365 Management

Remote user backup management though Zoolz

Network Security management through Crowdstrike and Azure. Management of file structure and security\access rights

Print Server Management

Activity Directory Administration

Jr. Network Administrator- Fischer Homes 4\1\13-7\15\16

Front end Network Support and only Technical Support Analyst for 500 users spread from Columbus, OH to Atlanta, GA.

Managed AD

File Structure on Network Shares

Network File Permissions\Security Rights

Break\Fix on all hardware in the company (Including Remote Network management in all Model Homes)

Assisted in network admin in switch management and network stability

Managed all inventory Purchasing and Budget Management.

Sr. Support Analyst- Vantiv 5\1\11-3\20\13

Cisco Router Support: Configuration, ACL Management

AD Management

Network support in a Data Center Environment

Communication of issues between Business Units and 3rd party vendors.

Ensured Network Security in the Banking industry through group policy and firewall management

Help Desk Analyst- Gateway Community and Technical College 5\1\11-3\20\13

Front end support for Students, faculty and staff.

Active Directory Administration.

Application Support for: Office Suite, Blackboard, Windows 7 OS, Adobe Suite.

Fr

Franchise Startup Liaison- Five Guys Burger and Fries

06\01\2008-12\31\2010

Hired\Trained all Staff

Maintained Inventory

Maintained Budget

Created and Maintained all Vendor Relationships

Headed all Grassroots Advertising

Created SOP’s for Franchise Specific Procedures

Managed individual location staffs of up to 30, and oversaw staff of 4 locations numbering over 120;

Assistant General Manager- Applebee’s

4\15\2005-6\1\2008

Hired\Trained all Kitchen Staff

Training Manager for all staff

Maintained Inventory

Maintained Budget

Created and Maintained all Vendor Relationships

Headed all Grassroots Advertising

Created SOP’s for Franchise Specific Procedures

Headed Quality Control for all products

Beverage Director- Lowrey Group of Restaurants, Hilton Head Island, SC 4\1\2002-2\2\2005

Hired\Trained all Bar Staff for 5 restaurants and 2 catering companied

Maintained Inventory for all locations

Maintained Budget for all locations

Created and Maintained all Vendor Relationships

Headed all Grassroots Advertising

Created SOP’s for Franchise Specific Procedures

Headed Quality Control for all products

Created Bar Menu\Recipes for all locations

Created Pricing for all beverages from soda to bottles of wine.

Certifications

COMPTia:

A+

Net+

Security+

Microsoft:

MCTP:

Window 7 Enterprise Administration

Windows Server 2012R2 Administration

MCTIP:

Active Directory Configuration

Education

BA (History\Philosophy Double Major) • 5\1\97 • University of Cincinnati

Graduated with a 3.7GPA, Received Deans List Honors 6 times

Associates in Computer Science\Network Administration • 5\1\11 • Gateway Community & Technical College

4.0 GPA, 2011 Student of the year, President of the Student Counsel to the President, Student Representative to the Board of Directors 2010-2011

Volunteer Experience or Leadership

I coach soccer at many levels

Sat on the Board of Directors, and was the President Counsel at Gateway Community & Technical College

Sat on the Board of Directors for Independence Soccer Club



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