OBJECTIVE

To utilize Business, technical and interpersonal skills combined with client focus and a strong work ethic to craft and support effective business solutions. SUMMARY

• CBAP certified Business analyst with more than 13 years of experience in software services and product development companies.

• Work experience in different geographies like US, Qatar, India.

• Excellent business analytical skills with expertise in Requirements Elicitation, Business Process Modeling and Business Analysis.

• Experience in defining roadmaps for products and meeting the customer requirements by improving the product features as part of product management.

• Experience in working with pre-sales team in defining proposal response and Software delivery team in managing projects.

• Experience in business /requirement analysis for web development, reporting projects and mobile application development.

• Strong Knowledge of software development process like waterfall and agile models.

• Experienced in leading a Business Analysts team with onsite and offshore members. EDUCATION

Bachelor of Technology in Computer Science, Lal Bahadur Shastri College (LBS), Kerala, India, 2004 EMPLOYMENT DETAILS

Child development Center – August 2017 to Present

Qatar Mobility Innovation Center – October 2011 to June 2017 Keane India Ltd (Now NTT data) – May 2010 to June 2011 Affiliated Computer Services ltd – May 2009 to May 2010 Tata Consultancy Services – April 2005 to May 2009 CERTIFICATION

• CBAP (Certified Business Analysis Professional)

• Object Management Group (OMG) Certified UML Professional (Advanced)

• Program in General Insurance (INS) INS – 21

SOFTWARE SKILLS

• Methodologies: Unified Software Development Process, Unified Modeling Language, Systems HASHIM ABDUL ZULFIKAR

Doha, Qatar

+974-********

ac9bez@r.postjobfree.com

Development Life Cycle, Agile development

• Tools & Utilities: Enterprise architect, DOORS, Star Team, MS Office Suite, MS Visio, MS SharePoint, MS Project, Test Director, Quick Test Professional, JIRA, Wiki DOMAIN

• Data Analysis/Business Intelligence

• Internet of Things (IoT Platform)

• Transportation and logistics solutions

• Fleet/Asset management applications

• Insurance (Policy Administration System)

• Weather/Air quality monitoring solutions

• CRM Migration

EXPERIENCE

Operations manager /Business Analyst: Child Development Center, Qatar August 2017 -Present

• Optimized the IT scheduling and Document management solutions by understanding, improving the workflow and processes.

• Analyzed the operational process of the organization and made recommendations, changes as needed to the management.

• Evaluated and optimized the HR recruitment process for the company.

• Worked with the finance team to analyze revenue projections and maximize the revenue for the company.

• Worked on proposals for the company to get long-term contracts signed with other established government organizations.

Senior Business Analyst: QMIC, Qatar

Transportation/Logistics solutions, ITS applications October 2011 – June 2017

• Involved in defining the product roadmap for the Transportation and logistics solution products.

• Performed requirement analysis, requirement elicitation, defining business requirements.

• Project coordination with different teams like Technology, Software development, Quality assurance, UI design, GIS to ensure requirements are correctly captured and understood.

• Defined the release plan and managed release cycles for product development /release

• Assisted the Business development team in drafting Business proposals for potential customers.

• Involved in project delivery for customers and involved in training, customer support

• Part of ISO core team, which helped the company to achieve ISO 9001-2008 certification. Assistant Project Manager/Business Analyst: Keane India Ltd, Bangalore May 2010 – June 2011 Insurance Projects

• Created Business Analysis tools for the Business Analysis practice team.

• Worked with the pre-sales team in responding for project proposals.

• Assisted in functional estimation for projects as part of project planning.

• Worked with the Domain SME’s for creating the process flow diagrams for projects.

• Worked as offshore lead business analyst for commercial insurance project in setting up an offshore BA team.

• Involved in recruiting new Business Analyst resources. Project Coordinator/Business Analyst: ACS, Bangalore May 2009 – April 2010 Transportation Solutions

• Worked with Delivery Manager for managing the Projects.

• Worked with development team to define scoping of development projects.

• Created requirement traceability matrix as per client’s requirements.

• Created functional and non-functional documentation and process maps for projects

• Involved in migrating the Change Management tool. Assistant System Engineer: Tata Consultancy Services(TCS) April 2005 – April 2009 Auto Insurance, Annuity, change management projects

• Worked in US(Texas), client location as Business analyst for insurance and other projects.

• Developed scope document for projects after interacting with client team members like the Business Manager,Project Delivery Advisor, delivery manager.

• Lead JAD sessions to gather the requirements, discuss and resolve the design issues with the SME’s and development team.

• Developed Voice of Customer (VOC), Supplier Input Process Output Customer (SIPOC) documents during the analysis phase.

• Interacted with user interface modelers in developing the prototypes for reviews with the project team.

• Created UML diagrams such as use cases and activity diagram using MS Visio to document the functional requirements.

• Coordinated with development team for system requirements development and solution design/development phase.

• Reviewed the test plans, test conditions and test cases of integration and system testing using tools like test director, QTP .

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