A-**, Sham Nagar, Vishnu Garden, New Delhi
Mobile: +91-885******* email@example.com
OPERATIONS EXECUTIVE/ASSISTANT RELATIONSHIP MANAGER
With comprehensive experience in
CLIENT RELATIONSHIP DOCUMNTATION COORDINATION ASSISTANCE
RECORDS MAINTANENCE MIS OPERATIONS BACK OFFICE
Pro- active and result oriented with broad experience in all the aspects of operations. Solid planning and organization skills in coordinating all aspects of each project from inception through completion. Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Effectively communicates direction, commits people to action and conveys complex information in easily understood formats. Computer literate.
TULIP ENERGY PVT LTD
Tulip Energy Pvt ltd is the Vendor of IGL (Indraprastha Gas Limited), and providing services Maintenance of Compressors & gas engines, Catalytic Convertors, Maintenance of EGC, Instrumentation & Electrical, Automation systems & also dealing in kohler generators.
Customer Support Executive
Sep 2016 to Present
• Prepare Daily complaint data (Delhi, NCR & Kohler) for all packages BCP Delta & prepare daily
basis movement, deputation for team members Delhi, NCR & Kohler
• Kohler Quotations for clients for service & spare parts etc.
• Coordinate with vendors & customers for their requirements
• Prepare Operator Record Monthly basis master file & site wise operator duties update
• Prepare Operator Training Record Daily basis or monthly basis given by training team
• Coordinate with all engineers & team leaders for their requirements for work reports any
information regarding packages etc.
• Maintain Daily record & Back support to Training & Test Held in office & arranges all the requirements for training & Test arrange daily basis training & test, coordination regarding training & test with engineers & team leaders
• Record of Fire & Safety Training on daily basis, update for all packages & all operators
• Attendance Record for office staff, Training staff & update attendance for Delhi team also cross check with daily movement of engineers & send it to HR Department
• Administrative work & requirements for office team & Engineers
• Maintain Daily health checkup reports given by all engineers update in soft or filing accordingly
• EGC Calibration Work Coordinate with IGL for availability of EGC & Spares according to Requirement, maintain data, arrange spare according to requirements
• Arrange EGC Calibration work for tulip also, maintain record.
• ISO Work
• Maintain Daily &monthly Record for vibration reports for maintenance done in Delhi NCR, Maintenance details, Summer Activity Details, Prepare Monthly presentation of Company Total BD, BD Hours, Individual Team Leaders BD Details, Penalty
• Calculation for all BD hours monthly for Delhi NCR 17) Vishal Sir Miscellaneous Work.
• Safety audit reports update for all sites for quarterly basis.
SAHYOG LOGISTICS SOLUTIONS PVT LTD
Sahyog Logistics Solutions Pvt ltd is the CHA House, and providing all types of Customs Clearance, Freight Forwarding, Distribution, Insurance, Allied services to all Exporters & Importers, at Delhi, Mumbai, Kolkata, Chennai, Rajasthan.
May 2012- July 2014
• Maintain data & record of all employee of the company, joining & exit formalities as well.
• Coordination with Shipping Lines & clients through mail & telephone for security refund
• Apply Securities for all the clients on shipping lines time to time for their refund collection
• Maintain Business Records (Daily Reports Weekly Reports, Monthly Reports,
• Maintain all document files related Securities, Insurance, client data.
• Provide Insurance to all the shipments of SEA / AIR on daily basis & coordinate with insurance company ICICI, Bharti Axa, HDFC Ergo on daily basis.
• Maintenance of attendance of all employees & reporting to MD on daily basis.
UNICON INVESTMENT SOLUTIONS – NEW DELHI
Unicon Investment Solution into the business of wealth management, Equities, Commodities, Investment Banking, PMS, Mutual Fund, Property Broking, Fixed Income, Insurance Distribution like General Insurance and Life Insurance, broadly speaking a distribution house.
Operation Executive /Assistant Relationship Manager
July 2008 – 31stOct 2011
• Customer care executive included Verifying proposal forms for Insurance and Mutual fund.
• Cross-Checking details with the customer and resolving various queries and issues if any, whether of the customer or the Insurance or Mutual Fund Company.
• Coordinating with clients for documentation
• Maintenance & Appraising clients of their portfolio.
• Coordination with all AMC’s including Karvy & CAMS.
• Coordination with Team (Different Locations)
• Maintain Business Records (MIS, Weekly Reports, Monthly Reports, Client Portfolios, Payout
• Maintain Corporate Records (BR, ASL, Memorendum etc)
• Process all Applications (Fresh, Switch, Redemption) with complete documentation. After
Processing of applications coordination with AMC’s for their status.
• Updating and Maintenance of Brokerage file.
• Handling the query of clients & team as well.
• Updating FMP list
• Coordination with HR Department for Joining, Exit formalities & other issues.
• Coordination with Admin department for stationary and other requirements of team & admin
Related other issues
• Coordination with accounts department for salary related queries, Clients payout related
Issues, follow up for bills reimbursement of team.
• Assisting to HOD, taking care of bills etc.
• Managing leaves and Attendance of the Team Members.
• Coordination with IT department and handling issues.
EDUCATION/SPECIALIZED TRAINING/ PROFESSIONAL AFFILIATIONS/COMPUTER SKILLS
B.A, Jamia Urdu Aligarh, Delhi
Year of Passing: 2011
Higher Secondary (Class XII)
Bhai Joga Singh Khalsa School (New Delhi)
Year of Passing: 2006
Secondary (Class X)
Bhai Joga Singh Khalsa School (New Delhi)
Year of Passing: 2004
1.Windows (XP, 98, 2003, 2007, 2010)
1.MS Office Suite 2007
Active participant in Quiz and Debates at the school level.
Played Volley Ball at the school level.
Spouse Name : Mr Jagtar Singh
Date-Of-Birth : 10th February, 1989
Nationality : Indian
Marital Status : Married