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Manager Customer Service

Sacramento, California, United States
May 07, 2019

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**** ****** ******* **********, ** 95823 ~ 707-***-**** ~

Qualifications & Employable skills

Skilled and receptive in responding to customers needs

Excellent written and verbal communication skills; strong interpersonal skills

Utilize critical thinking, decision making, and problem solving skills

Handle multiple responsibilities in a fast paced environment

Typing 65 wpm

Basic MS Word/Excel

Multiple Phone Lines



Cash Register/Handling

Customer Service

Charting & Patient Documentation

Front/Back Office

Prepare Rooms for Patients

Take/Record Vital Signs

Stock Clerk

In-Home Care/Caregiver

●Warehouse Experiences

●Data entry

●Scan gun


●Order picking

●Pallet jack

●Assembly line

●Material handler


Professional Experience


Scheduled, and dispatched workers, and work crews to appropriate locations, according to customer requests, specifications, and needs, using radios or telephones

Relayed work orders, messages, and information to or from work crews, supervisors, or field inspectors, using two-way radio; prepared daily work and run schedules

Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information

Office Clerk

Answered telephones, directed calls, and took messages

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail

Compiled, copied, sorted, and filed records, business transactions, and other activities

Computed, recorded, and proofread data and other information, such as records or reports

Reviewed files, records, and other documents to obtain information to respond to requests


Helped patients to move in and out of beds, baths, wheelchairs, and with dressing and grooming

Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert

Planned, purchased, prepared, and served meals to patients according to prescribed diets

Accompanied clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship


Received payments by cash, check, credit cards, or automatic debits

Assisted customers by providing information and resolving their complaints

Greeted and seated customers entering establishment

Employment History

Dispatcher Cargo Express, Reno, NV 04/2010-07/2012

Picker/Packer Fosdick, Reno, NV 04/2013-06/2017

Office Clerk Paul Auto Care, Reno, NV 03/2006-05/2007

Cashier/Hostess Denny’s, Reno, NV 01/2006-09/2006

Telemarketer ORC, Reno, NV 04/2004-01/2005


Diploma Proctor High School Reno, NV


7838 Center Parkway Sacramento CA, ~ 95823 ~ 707-***-**** ~


Timmica Map

Reno, NV


Administrative Manager

Ray Juane Harris

Reno, NV


Medical Records Clerk

Teri Scott

Reno, NV


Warehouse Stocker


7838 Center Parkway Sacramento CA, ~ 95823 ~ 707-***-**** ~


October 30th, 2016

XYZ Medical Center


2123 Countrywide Drive

Reno, NV 89433

Dear Manager:

Your advertisement on for a Caregiver interests me. My resume accompanies this letter and I would like to be considered for this position.

I have excellent interpersonal and communication skills. In my previous jobs as a Picker/Packer, Office Clerk, cashier, and telemarketer, I consistently provided assistance and information to customers daily.

Patients, customers and managers consistently complimented me on how well I communicate and solve challenges. I am familiar with computer programs such as Microsoft Word, Excel, and Windows.

I would welcome the opportunity to join your team.

Please feel free to contact me at 707-***-**** to schedule an interview.

Respectfully yours,

LaJoyce Smith

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