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Customer Service Staff

Edmonton, Alberta, Canada
May 06, 2019

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Jim L. Crawford

***, ******* Avenue NW

Edmonton, AB

T5Y 3J6

587-***-**** Home



Comprehension of generally accepted Accounting Principles

Record daily transactions in a manual or computerized system

Prepare invoices, cheques, journal entries and reports

Prepare Bank reconciliations

Excellent Microsoft Office XP skills including Word, Excel, Outlook and Power Point


9 years experience as a Tracer, Collector and Supervisor

Provided clients with the information to source financial resolutions to their debt problems

Extensive knowledge of psychology, strong communication skills and conflict resolution

Dependable, hard working, attention to detail, courteous and helpful with clients and colleagues

Valid Certification for Forklift Operation, Fall Protection, Transportation of Dangerous

Goods and Basic Railway Operations


Shipper / Receiver / Picker March 2018 – Present

MTE Logistics, Edmonton, AB

Shipped, received, confirmed and located incoming and outgoing orders.

Loaded and unloaded trucks by forklift, reach truck and power jack

Picked customer order and loaded on to vehicles as required

Contract Work April 2016 – March 2018

Numerous Temp Agencies, Edmonton, AB

Accounts Receivable for six months at a local tire company

Customer Service Rep for three months at a local tote company

Warehouseman 2, Chemical Processing September 2015 –April 2016

Univar Canada, Edmonton, AB

Inspected and labelled drums and totes for chemical filling.

Safely filled drums and totes with Acids and Solvents for customer distribution

Removed products from and to racking by forklift

Accounts Receivable Clerk December 2014 – May 2015

4-Way Equipment Rentals, Edmonton, AB

Contact customer regarding outstanding invoices

File liens and discharges in Alberta


Accounts Receivable Clerk March 2010 – May 2012

Capital Industrial Sales & Service, Edmonton, AB

Contact customer regarding outstanding invoices

File liens and discharges in Alberta, Saskatchewan and Manitoba

File civil court actions

Complete credit applications


Client Services Officer April - August 2009

HRSDC, Edmonton, AB

HRSDC, Victoria, BC May 1995 – September 1996

Interpreted Employment Insurance Acts, Regulations and policies for clients

Calculated all Benefit Entitlements, Disqualifications and Repayments

Prepared application and information packages for public review

Accounts Receivables Representative November 2004 – May 2011

IKON Office Solutions, Edmonton, AB

Contacted customers regarding their trade receivables for Northern Ontario & the Prairies

Ensured that every customer is handled promptly, professionally and efficiently to ensure timely payment of invoices

Maintained a better than targeted percentage of outstanding receivables (DSO) without jeopardizing IKON’s revenue intake

Extensively researched customer’s issues involving contracts, billing and equipment

Provided a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests

Supervisor / Collections Agent / Tracer November 1996 – May 2002

Accounts Recovery Corporation, Victoria, BC

Supervised, trained and motivated a staff of 15-26 people

Part of a team involved in the hiring, termination and discipline of staff

Prepared daily work plans for collectors; reviewed and ensured successful plan completion with staff and management

Audited staff work efforts, formed training assessments and made follow up calls

Responsible for management meetings with regards to staff training, motivation, expectations, and the overall success of the company

Responsible for all staff complaints received from clients professionally and courteously

Corresponded with clients, the Ministry of Consumer and Corporate Affairs, and Management with regards to conflict resolutions, licensing and possible collector complaints issued by clients

Extremely well versed in Canadian and USA Debt Collections Acts, and Credit Reporting


Umpire / Instructor / Evaluator April 1979 – Present

Baseball Canada, BC & AB

Northern Professional Baseball League April 2005 – August 2007

Canadian Baseball League April - August 2002

Participated as an Umpire at 4 Canadian National and 5 International Championships

Umpire baseball throughout Canada

Nationally ranked in the top 30 amateur baseball umpires in Canada

Instruct new and experienced umpires on the rules, positioning, techniques and attitudes necessary to improve and be successful

Evaluate and coach umpires to help them improve their skills

Educate coaches on the rules and proper protocols of dealing with umpires


Certified Trainer 1995

Human Resources Development Canada, Victoria, BC

Undergraduate Studies – University of Victoria 1990 – 1994 Psychology, Education, English and Linguistics

Numerous Management and Coaching seminars throughout Canada

Further employment details are available

References are available upon request

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