My career objectives that I have as a customer service representative is to maintain a minium, target levels of productive and performance. The second objective is to follow sales techniques to maximize revenue. Along with the third objective is to provide excellent customer service to customers. Also forth objective is to adapt to the needs of individual callers.
6-2008 to 12-2010 Sales Representative Avon Representative Avon Company I provided excellent customer service to customers that where interest in purchasing products from my catalog that I had on line. I adapt to the needs of individual needs of customers that consisted to monthly orders of Avon. I also follow sales techniques to maximize revenue.
1-2000 to 12-200 Customer Service Customer Representative Trinity Thrift Store The objective of this position is to apply to in bond and out bond calls from customers that donated to the store with donations for the poor and the needy of the community. I took donations and locations for pickups and drop offs of donations. I also provided excellent customer service to the customer that provided donations to the donation center.
1-1993 to 12-1994 Customer Service Representative Customer Representative Direct T.V.
My position consisted of in bond and out bond calls from customers from all over United states with issues. One issue that the company had to deal with is about complaints or service outage. The other issue that I had to deal with was a problem with the equipment and service. Also another issue I had to deal with was with a customer bill that had a mistake with the service had to be turned over to the tech support center for help with 2
the equipment or service
1-1993 to 12-1994 Customer Service Customer Service Representative State Farm Insurance
My position consist of in bond and out bond calls that where taking from customers for insurance police for auto, life or homes insurance. The calls deal with quotes of amounts for the policy or the liability of the policy. The calls consist with problems with their bill or policy. I had to file accident report to the insurance company about a police report that was made about an accident. I had to file a lot of reports about insurance claims with the company for auto, life, or fire.
6-1990 to 12-1990 Customer Service Representative Customer Service Janitorial Select
This position deal with customer service with customer that had accounts with this company for cleaning contracts that where to be filled by the account manager of each district in each state. I deal with customers concerns and complaints to problems that arise from products to orders and services that our company acquired to our customers. I deal with billing problems that where a concern to our customers and transferred customers to different departments for assistance with billing. I took order from customers for contracts to be made and transfer customers to account managers for assistance with contracts to be made with clients. Education
• Everest College Dallas, Texas 75208
• Criminal Justice is the course that I took to get my associates degree in law at Everest college I have two more years to go.
I had to make a presentation in front of some students about the justice system and how it works in the state of Texas. With graphs of crime and surveys that are taking every year from the state and government.
[I am not a president of any charities but I do have faith that animal cruelty will stop with animals in homes and animals being left behind in storms and hurricanes in states that let people abandon animals for no purpose. I think that animals should be adopted out to good homes that care for them as pets.
Ernesto Cardoza 011-812-***-****
Edward Mosqueda 214-***-****
Zona Grand 469-***-****
Noah Mosqueda 469-***-****