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Customer Service Security Officer

Sterling, Virginia, United States
May 06, 2019

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Michael L Konczal

*** ********** ***** 703-***-****

Sterling, VA 20164

Objective: Self-motivated and detail oriented recent college graduate looking to get started with career in business.

Summary of Qualifications: Diligent and resourceful individual with outstanding communication skills, both written and verbal. Strong attention to detail. Ability to analyze data and information efficiently. Proficient in MS Office and other technologies. Currently pursuing a Bachelor’s Degree (online) in International Business.


Liberty University, VA, B.A. International Business, May 2019 GPA 4.0

Northern Virginia Community College, Sterling, VA, A.S. Business Administration, May 2018 GPA 3.67

Relevant coursework: Statistical Analysis for Business- used populations and samples to predict future models for various business decisions; Intermediate Business Computer Applications- Excel, PowerPoint, and Access - applied it to formulas and ideas used in the business realm; Principles of Accounting 1 and 2


(all jobs while pursuing degree)

Daniel J. Konczal Accounting and Tax Services 2014-present (as needed basis)

Bookkeeping: Assist Accountant in the organization and data entry of Accounts Receivable and Accounts Payable for small business client. Analyze and input expense data for yearly earnings reports. Various other administrative duties as needed. Utilization of QuickBooks and Excel.

Securitas, Annandale, Virginia

July 2017 - Present

Security Officer: Analyze activity and data in order to provide security for multiple sites. Hourly inspections of interior and exterior posts to analyze any abnormalities. Logging in of employees and guests, ensuring all information is accurate. First point of contact for situations. Full knowledge of procedures in order to escalate issues appropriately.

LA Fitness, Sterling, Virginia

April 2017 – July 2017

Front Desk Assistant: Greet members as they enter the gym; scan membership cards; handle customer service issues. Utilize internal system to identify and contact members via email or call to update membership information and add-on services. Hourly checkups throughout gym to ensure cleanliness and proper operations.

TGI Fridays, Leesburg, Virginia

January 2017 – April 2017

Host/waiter: Responsible to greet and seat patrons, monitor wait staff table rotation, answer phone providing accurate information; and, coordinate take-out orders. Actively prioritize wait staff duties according to ability and business needs in order to provide a satisfactory dining experience.

Home Improvements and Lawn Service, Sterling, Virginia


Home Improvements: Assistant to General Contractor for various bathroom and kitchen remodels. Responsibilities grew with experience. Duties included demolition, carpentry, electrical, plumbing, installation and painting.

Lawn Service (2012 -2016): Contracted to maintain 10-15 client’s lawns and yard areas. Interacted with clients to ensure needs were met. Responsible for sales and billing.

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