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Customer Service Representative

Newport News, Virginia, United States
May 06, 2019

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Christina Washington

Property Management, Customer Service, Administrative

Newport News, VA 23608


I have recently relocated to Newport News and I am looking for full time, long term employment with an established company. I am motivated, have excellent communication and relationship building skills, and I am willing to learn.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

StorMoore Self Storage - Yorktown, VA

March 2019 to Present

U-Haul CSR

Property Manager/Leasing Agent

Rental Management, Inc. - Salisbury, MD

July 2007 to March 2019

Process rental applications, showing property to approved applicants Execute leases and move in packets

Preform move in and move out inspections

Process security deposit refunds

Collect rent and fees depositing correct funds into the appropriate accounts Create and file Failure To Pay Rent court forms followng through to eviction for 700+ properties Enter work orders for maintenance staff

Work with maintenance supervisor to coordinate renovations and sub contractors Meet with City and County inspectors concerning properties and code enforcement Build strong relationships with the tenants and community members Purchase office needs and assist in planning office events and parties Attend City and County Council meeting when issues affecting our housing were being discussed Preformed inspections on properties in reference to complaints about quality or condition Process and bill tenants quarterly water bills


Whitney-Wallace Real Estate - Salisbury, MD

March 2005 to July 2007

Entered listings into the MLS system

Preformed all administrative duties for Agents such as filing, answering phones, making copies Greeted visitors and arranged meetings and showings Purchased office supplies

Created and maintained original website


High school or equivalent


Microsoft Office (10+ years), CAR MLS system (10+ years), Jenark Core Logic (10+ years), Propertyware (Less than 1 year), Customer Service, Marketing, Sales, Time Management, Microsoft Excel, Management, Word, Filing, Outlook, Accounting, Organizational Skills, Receptionist, Yardi, CSR Assessments

Accounting Skills: Bookkeeping — Familiar

December 2018

Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: Problem Solving — Proficient

December 2018

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Merchandise & Supply Storage Skills — Expert

January 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Search Engine Optimization — Familiar

January 2019

Measures a candidate's ability to interpret online website performance metrics and understand search engine optimization tactics.

Full results: Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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