Customer Service Medical Office

KATHLEEN BARNWELL

**** *******, ***, *********** ***** C: 941-***-**** *******************@*****.*** Worked for 10 years as an LPN in long-term care and hospice. Stopped nursing in 2005 to raise my four children. Decided I wanted to learn more with computers so studied medical reception and intro to computers. I enjoyed my experience and went to work in a busy neurology office. After a few years, I took some time off and went back to work at APAC, answering inbound phone calls for H and R Block. I have since moved to Meridian, MS with my husband and am looking for a challenging position in a job that requires any of my past skills. Transcription and dictation

Punctual

Customer/Client relations

Personable and outgoing

Conflict resolution

Memorization and recall

Multi-line telephone systems

Documentation and reporting

Skilled in call center operations

Persuasive speaker

Completed telephone training seminar

Customer-service oriented

Shorthand writing

Time management

Customer service award

Adheres to customer service procedures

Customer Service Representative, 01/2013 to 02/2014 APAC – Sarasota, Florida

Answered inbound phone calls for H and R Block throughout the country. Assisted customers by scheduling appointments at an office most convenient for them. Enrolled customers in the Tax Preparation School.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Asked open-ended questions to assess customer needs. Provided an elevated customer experience to generate a loyal clientèle. Medical Receptionist, 03/2010 to 04/2012

Neurology Associates – Sarasota, Florida

Answered multiple phone-lines.

Prepared patient charts, pre-admissions and consent forms as necessary. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.

Professionally and courteously verified appointment times with patients. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Licensed Practical Nurse, 05/1995 to 11/2001

Bordeaux Long Term Care – Nashville, TN

Provided all daily living tasks to enhance quality of life for elderly patients. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.

Specialized in the nursing care of patients with chemical dependency. Strong leader for nursing personnel assigned to the unit/shift. Pharmacological and non-pharmacological management and treatment of various disorders and diseases. Developed patient care plans, including assessments, evaluations and nursing diagnoses. Licensed Practical Nurse: Nursing, 1995

Tennessee School for Applied Technology - White Bridge Rd; Nashville, Tn Medical Reception: Medical Reception Introduction to Computers, 2010 Sarasota County Technical Institute - Sarasota, FL EDUCATION

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