Michele Jones

*** ******** ****, **********, ** *3701

Phone:757-***-**** Email: ac9bb1@r.postjobfree.com SUMMARY

Excellent communication and interpersonal skills; proficient in planning, task prioritization, and multitasking. Adheres to all local, state, and federal policies and procedures pertaining to healthcare administration. Enthusiastic, detail oriented and willing to assist where needed. PROFESSIONAL EXPERIENCE

Eastern Virginia Medical School

March 2012 -December 2018

757-***-**** / Supervisor: Melissa Melms

Medical Records Receptionist

• Performed front-desk reception within a high-volume environment

• Assisted patients with checking in and out for office appointment

• Checked all patient charts before appointments

• Performed greeting patients and their families

• Received patients-co-payment

• Registered new patients, verified and confirmed the information was complete and accurate

• Answered phones, directed inquires and resolved customer issues

• Updated and managed patient files for five physicians

• Scheduled appointments, verified insurance and entered patient information into IDX system

• Provided clerical support, such as faxing, filing, scanning, and copying information

• Completed forms for Medical Records release of information to appropriate destination

• Accurately entered required patient information in the electronic filing system (Allscripts) and forwarded messages to physicians and staff as needed

• Managed referrals, ensured they were in place for each date of service (followed-up with referring physicians and/ or patient if required)

• Assisted supervisor as needed

First Care-Primary Care

September 2008 - March 2012

757-***-**** / Supervisor: Bernice Frances

Medical Records/File Clerk

• Compiled, processed, and maintained medical records in accordance with HIPAA regulations

• Reviewed records for accuracy and compliance with regulations

• Documented and filed medical records

• Retrieved patient medical records for physicians, technicians, or other medical personnel

• Maintained confidential information and documentation

• Released information to personnel or agencies in accordance to regulations Michele Jones

• Performed a variety of health record indexes and managed retrieval system to collect, classify, store, and analyze information

• Triaged phone calls for doctors and staff

• Entered data such as demographic characteristics, history and extent of disease, diagnostic procedures, and treatment into indexing system

• Maintained medical records scanning documents

• Scheduled patients for appointments as needed and informed of preparation when required for procedures

• Faxed reports for physician and staff

• Notified physician of any patient and/or staff requests

• Processed and prepared business and government forms

• Distributed mail to office personnel

Toni Sandler Residence

February 1998 - July 2008

757-***-****/ Supervisor – Catherine Brooks

Laundry Technician/House Assistant

• Washed, dried, and folded linens and laundry

• Maintained a clean and organized work area

• Performed other duties as needed:

o Assisted with cleaning residence

o Ran errands

o Companionship to residence

EDUCATION

General Education Development Diploma

Chesapeake Adult and Continuing Education Program - 1998 JOB RELATED SKILLS

• Microsoft Office 2010 Portfolio - Excel, Word, and Outlook

• Allscripts Healthcare System

• IDX Health Care program

• Touchworks Electronic Health Records program

• Typing (WPM) 35-40

• Excellent written and verbal communication skills

• Superb organizational skills, able to manage and maintain confidential records REFERENCES

• Upon request.

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