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Engineer Field Service

Location:
Huntsville, Alabama, United States
Posted:
May 06, 2019

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Resume:

Joseph C. Raeuchle II

QUALIFICATIONS

Over fifteen years of electro-mechanical experience

oThirteen years of experience in biomedical equipment quality assurance through troubleshooting, repair, maintenance and installation/de-installation of medical equipment including hematology analyzers, slide strainers, lithotripters, LASERs, x-ray imaging and display systems, orthovoltage treatment devices, cabinet irradiators, small animal radiation research platforms and more

oTwo years of experience in troubleshooting, repair and maintenance of industrial LASER systems

Possess a big picture view of organization and documenting a repair center with proven ability to bring companies up to ISO standards

Highly proficient in providing detailed reporting and documentation

Effective communicator across multiple department and management levels

Proven ability to deliver customer service excellence

TECHNICAL SKILLS

Circuit engineering, AC/DC circuit analysis, integrated and digital circuits

High and low voltage equipment handling

Digital multimeters, oscilloscopes, logic probes, soldering irons

Microprocessors, microcomputers, peripheral and memory systems

Construction and assembly of communication lab systems for receiving/transmitting devices

Ability to read and understand schematic diagrams

Schematic capture CAD programs

Diagnose trouble or defect, determine corrective action, repair and maintain electronic equipment including motors, relays, circuit breakers, machine and process controls, circuits, electrical distribution systems, medical imaging and display systems

Strong mechanical aptitude

Radiation Safety training certificate – Dade Moeller Training Academy

PROFESSIONAL EXPERIENCE

Field Service Engineer

Responsible for ensuring and maximizing customer satisfaction with product lines through technical excellence and direct customer communications

Provide quality assurance through installation, preventative maintenance, troubleshooting, and repair of instruments and systems

Identify and analyze instrument problems, and repair to meet specifications

Install/de-install instruments and software, including pre-installation site survey

Work cross-functionally with other company associates to ensure total customer resolution and satisfaction

Produce detailed maintenance and repair documentation

Train customers and operators on use of equipment

Provide technical phone support and customer service

XSTRAHL Aug 2017 – Jan 2019

Field Engineer

BECTON DICKINSON Oct 2016 – Feb 2017

Field Engineer

AEROTEK, INC – on behalf of THERMO FISHER SCIENTIFIC Jan 2016 – Jun 2016

Field Service Engineer – contract position

SYSMEX AMERICA Mar 2009 – Mar 2015

Field Service Engineer

MITSUBISHI CORPORATION MACHINERY SYSTEMS Jan 2007 – Feb 2009

Field Service Engineer – LASER Systems

DORNIER MEDTECH AMERICA Feb 2003 – Dec 2006

Depot Repair Technician

Developed and implemented calibration process, meeting ISO standards and resulting in ISO 13485 certification. Authored procedures for IOS calibrations system. Maintained calibration software tracking system. Calibrated and maintained test equipment

Performed troubleshooting of electronic equipment to component level, repaired and tested equipment including lithotripters, urotables, medical aesthetic LASERs and X-ray systems following FDA regulations and complying with ISO 13485

Tested and approved new equipment before release ensuring optimal system operation when delivered

Worked directly with OEMs, IT/software companies and other vendors to coordinate equipment purchases, repairs and calibrations

Supported field personnel throughout the Americas with installation/de-installation of equipment and trade shows

Produced internal quality control documents and procedures. Developed repair procedures and associated documentation for all inventoried parts. Assisted in developing documentation reference system for all repairable inventory parts

Managed inventory for national repair depot. Wrote and oversaw returns authorization process and coordinate shipping. Recommended parts acquisitions to maintain repair parts inventory levels.

Managed calibration of laboratory and field service equipment

Served as backup to Field Service Engineers, executing service calls when needed

FIRST TENNESSEE BANK, Knoxville, TN – Customer Service Agent 1999 – 2002

DOLLAR GENERAL, Scottsboro, AL – Store Manager 1998 – 1998

FOODLAND, Scottsboro, AL – Assistant Store Manager 1997 – 1998

COMMSCOPE, Scottsboro, AL – Shipping Clerk 1995 – 1997

EDUCATION

Bachelor of Applied Science in Electronics Engineering Technology 2002

ITT TECHNICAL INSTITUTE, Knoxville, TN

GPA 3.7

Alpha Beta Kappa National Honor Society

Joseph C. Raeuchle II 523 Bluff Road, Section, AL 35771 256-***-**** ac9bas@r.postjobfree.com

523 Bluff Rd

Section, AL 35771

256-***-****

ac9bas@r.postjobfree.com



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