Engineer Field Service
Resume:
Joseph C. Raeuchle II
QUALIFICATIONS
Over fifteen years of electro-mechanical experience
oThirteen years of experience in biomedical equipment quality assurance through troubleshooting, repair, maintenance and installation/de-installation of medical equipment including hematology analyzers, slide strainers, lithotripters, LASERs, x-ray imaging and display systems, orthovoltage treatment devices, cabinet irradiators, small animal radiation research platforms and more
oTwo years of experience in troubleshooting, repair and maintenance of industrial LASER systems
Possess a big picture view of organization and documenting a repair center with proven ability to bring companies up to ISO standards
Highly proficient in providing detailed reporting and documentation
Effective communicator across multiple department and management levels
Proven ability to deliver customer service excellence
TECHNICAL SKILLS
Circuit engineering, AC/DC circuit analysis, integrated and digital circuits
High and low voltage equipment handling
Digital multimeters, oscilloscopes, logic probes, soldering irons
Microprocessors, microcomputers, peripheral and memory systems
Construction and assembly of communication lab systems for receiving/transmitting devices
Ability to read and understand schematic diagrams
Schematic capture CAD programs
Diagnose trouble or defect, determine corrective action, repair and maintain electronic equipment including motors, relays, circuit breakers, machine and process controls, circuits, electrical distribution systems, medical imaging and display systems
Strong mechanical aptitude
Radiation Safety training certificate – Dade Moeller Training Academy
PROFESSIONAL EXPERIENCE
Field Service Engineer
Responsible for ensuring and maximizing customer satisfaction with product lines through technical excellence and direct customer communications
Provide quality assurance through installation, preventative maintenance, troubleshooting, and repair of instruments and systems
Identify and analyze instrument problems, and repair to meet specifications
Install/de-install instruments and software, including pre-installation site survey
Work cross-functionally with other company associates to ensure total customer resolution and satisfaction
Produce detailed maintenance and repair documentation
Train customers and operators on use of equipment
Provide technical phone support and customer service
XSTRAHL Aug 2017 – Jan 2019
Field Engineer
BECTON DICKINSON Oct 2016 – Feb 2017
Field Engineer
AEROTEK, INC – on behalf of THERMO FISHER SCIENTIFIC Jan 2016 – Jun 2016
Field Service Engineer – contract position
SYSMEX AMERICA Mar 2009 – Mar 2015
Field Service Engineer
MITSUBISHI CORPORATION MACHINERY SYSTEMS Jan 2007 – Feb 2009
Field Service Engineer – LASER Systems
DORNIER MEDTECH AMERICA Feb 2003 – Dec 2006
Depot Repair Technician
Developed and implemented calibration process, meeting ISO standards and resulting in ISO 13485 certification. Authored procedures for IOS calibrations system. Maintained calibration software tracking system. Calibrated and maintained test equipment
Performed troubleshooting of electronic equipment to component level, repaired and tested equipment including lithotripters, urotables, medical aesthetic LASERs and X-ray systems following FDA regulations and complying with ISO 13485
Tested and approved new equipment before release ensuring optimal system operation when delivered
Worked directly with OEMs, IT/software companies and other vendors to coordinate equipment purchases, repairs and calibrations
Supported field personnel throughout the Americas with installation/de-installation of equipment and trade shows
Produced internal quality control documents and procedures. Developed repair procedures and associated documentation for all inventoried parts. Assisted in developing documentation reference system for all repairable inventory parts
Managed inventory for national repair depot. Wrote and oversaw returns authorization process and coordinate shipping. Recommended parts acquisitions to maintain repair parts inventory levels.
Managed calibration of laboratory and field service equipment
Served as backup to Field Service Engineers, executing service calls when needed
FIRST TENNESSEE BANK, Knoxville, TN – Customer Service Agent 1999 – 2002
DOLLAR GENERAL, Scottsboro, AL – Store Manager 1998 – 1998
FOODLAND, Scottsboro, AL – Assistant Store Manager 1997 – 1998
COMMSCOPE, Scottsboro, AL – Shipping Clerk 1995 – 1997
EDUCATION
Bachelor of Applied Science in Electronics Engineering Technology 2002
ITT TECHNICAL INSTITUTE, Knoxville, TN
GPA 3.7
Alpha Beta Kappa National Honor Society
Joseph C. Raeuchle II 523 Bluff Road, Section, AL 35771 256-***-**** **************@*****.***
523 Bluff Rd
Section, AL 35771
**************@*****.***
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