Business professional with strengths in client consulting

K E V I N D. F L A N D E R S

Greater Minneapolis – St. Paul Area

(C) 612-***-**** **********@*****.*** www.linkedin.com/in/kevinflandersmn

Business professional with strengths in client consultation, interpersonal communication, program management and organizational skills to help achieve successful business outcomes. Looking to grow a career in a client facing role where I can grow within an organization while adding value through superior customer service, client retention and process improvements. Core differentiators include:

Leadership and follow-through skills combined with unique interpersonal communication skills

Strong business experience in multiple industries allowing for acute and innate awareness

of ways businesses can serve clients better, reduce objections and improve client retention

Ability to work with all levels and roles within the organization to meet business goals and to gain consensus within a team environment

Conduct annual client reviews to assess needs and progress in order to improve relationships

PROFESSIONAL EXPERIENCE

HIRED-Back-To-Work program providing customized work search solutions

Minneapolis, MN (2009 – 2018)

An agency partner with the state of Minnesota that administers a consulting job services program for laid off workers in the Minneapolis-St. Paul metro area.

Career Manegement Consultant-HIRED (2012-May 2018)

Provide one-to-one career services to clients looking for their next professional career opportunity.

• Advised over 800 customers from multiple disciplines in order to best position them for their next career opportunity using expertise in training solutions, job search marketing and relationship building

• Assisted customers with building more effective personal brand sales tools and marketing plans

• Member of Best Practice Committee charged with improving service delivery and client ‘buy in’

• Facilitated personal branding process for clients in order to help them manag and organize their unique skill sets and to translate their unique value proposition into an executable marketing plan and job search strategy

Program Coordinator-HIRED (2010-2012)

Managed a two-year, green-initiative project in partnership with the MN Renewable Energy Marketplace and the Minnesota State Energy Sector Partnership.

• Recruited by the Director of Workforce Development to oversee the project

• Managed the allocation of a $200,000 budget including A/P, A/R and administrative expeditures

• Coordinated the recruitment, case management and job placement of over 100 clients

Employment Counselor-HIRED (2009-2010)

Responsible for case management, employment counseling and the coordination of career and support services for dislocated worker program participants seeking re-employment.

• Conducted group and one-on-one program overviews for potential clients

• Collaborated and built relationships with vendors in training and education services areas

PINNACLE BUSINESS SYSTEMS, INC., Minneapolis, MN (2007-2008)

A 25 year-old privately held information technology provider based in Edmond, Oklahoma that designs, implements and manages affordable, scalable IT solutions across diverse industries.

Inside Sales Representative

Supported sales team’s bottom line by providing competitive market analysis and industry product knowledge to better understand client’s needs in order to recommend appropriate technology solutions.

• Helped sales reps grow the book of business in sales and active customers by 40%

• Provided detailed price quotes, sales proposals and lead follow up to IT managers and C-suite

• Designed e-mail marketing campaigns and customer relationship databases to help build and grow the sales pipeline for the Minneapolis-St. Paul area

ON THE GO PC, LLC., Minneapolis, MN (2005-2007)

A privately owned business that specializes in providing rugged computers, laptops, notebooks, tablet PCs, convertible PCs, education computers, rugged cases, vehicle mounts, rugged hard drives, mobile carts and many more mobile solutions.

Sales, Marketing and Customer Service Lead

Supported marketing manager in planning and executing sales and marketing activities including: building sales programs, executing e-mail marketing campaigns, doing market research, buying local print, radio and television advertising, initiating market planning and executing sales promotions.

• Produced e-mail marketing campaigns for lead generation and for strategic sales promotions that increased revenue year-over-year

• Managed and streamlined the e-commerce customer experience process from initial sales inquiry to customer buying concerns to product shipment to post-sales follow up

• Assisted new business development with technology companies Twinhead Corp. and Durabook which led to authorized distribution partnerships

EDUCATION

UNIVERSITY OF MINNESOTA, Minneapolis, MN

B.A. Degree in Journalism with an emphasis in Advertising & Public Relations - Hubbard School of Journalism and Mass Communication

RUTGERS UNIVERSITY, New Brunswick, NJ

Mini MBA certificate in Social Media Marketing

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