Front Office Sales

Kritumay Hasija

Sector **, Rohini, Delhi-****** **************@*****.*** 858-***-****

PROFILE

Extensive sales and management experience—offline and digital; Proficient communication and IT skills. ACADEMIC QUALIFICATIONS

Bachelor in Science(B.Sc) of Hospitality & Hotel Administration,IHM Mumbai/NCHMCT, 2013-2016 Completed the degree with first division with aggregate 63.8 %

All India Senior Secondary Certificate Examination (Class XII), CBSE, India, 2010- 2011 Achieved an aggregate of 70.75% in Commerce with Mathematics

All India Secondary Certificate Examination (Class X), CBSE, India, 2008-2009 Achieved an aggregate of 71.25% in Mathematics, Science, Social Studies, English and Hindi PROFESSIONAL EXPERIENCE

Local Grub, Fast food outlet 7th August, 2018- 6th April, 2019 Owner

Managed overall growth and development of a fast food start-up outlet Local Grub

Developed recipes and created a blueprint of the business model

Spearheaded online and offline marketing

Top of the line coordination with external stakeholders to manage raw material supply

Constant liaison with food bloggers

First hand R&D experience of product development: Approached different suppliers/manufacturers for various raw materials at the time of R & D by visiting them or phone calling and did rate negotiations, discussed product details, deciding minimum order quantity, and frequency of order

Sales management through online campaigns via Zomato, Swiggy, UberEats, and Food Panda

Staff management: taught, supervised, and managed two-member staff

Extensive client handling expertise, both online and offline

Ensured prime rating across various channels

Supervised photo shoots and planned aesthetics of the packaging

Handled cash counter as well as the online application (Swiggy, Zomato and Foodpanda) while receiving food orders simultaneously. Volunteering Solutions Pvt Ltd, Gurgaon 18th December 2017- 6th March, 2018 International Sales & Customer Specialist

Managing online and offline sales of internship programme tours.

Guiding the customers about various internship programmes related to medicine, wildlife, health, childcare and education.

Assisting the clients in completing the application process.

Creating itinerary of the tour.

Handling any customer queries related to internship programmes about accommodation details, food options during travel and stay.

Coordinating between the client’s demand and the operations team.

Following up with the clients

Aon India Pvt Ltd, Gurgaon 6th October 2016 –2nd November 2017 Customer Service Representative

Reviewing and makingchanges to customer accounts.

Handling complaints and queries from various Aon Clients.

Researching answers or solutions as needed.

Referring customers to supervisors, managers, or other who can help.

Assisting with verifying the status of the claim submitted along with the documents.

Acting as the account administrator

Advising on company information.

The Oberoi, New Delhi 1st July 2014 - 24th October 2014 Industrial Trainee

Worked in all the major departments of the hotel viz. Food & Beverage service, Food production, Accommodation Operations & Front Office operations.

Managed input/output of Food & raw material for various sections of the kitchen including the bulk Indian kitchen, 360 multi cuisine restaurant and bar.

Handled client service while working at the concierge, including face to face guest interaction

Worked at the OCC(Oberoi Contact Center) which involved creating, amending, modifying guest reservations and generation of various essential Front office reports.

Verified and compared various reports prepared by the Front office and the Accommodations Operations department and finding out the discrepancies.

Operated reservation and PMS (Property Management System) softwares viz. Opera & IDS.

Managed and supervised various events held at the Oberoi banquets under the supervision of Assistant Food and Beverage manager

Learned to perform the duties of a reservations manager which involved working on the softwares viz. Opera & IDS that included preparing of the guest profiles, taking follow ups, generating C forms, initializing the key cards etc. ADDITIONAL INFORMATION

IT Skills: Proficient at Microsoft Office and social media platforms (Twitter, Facebook) Languages: English & Hindi

EXTRA-CURRICULAR ACTIVITIES AND ACHIEVEMENTS

Got 2nd position twice in Inter School North Zone-1 Badminton tournament for the CBSE affiliated schools. (2006-2007 & 2007- 2008)

Was a semi-finalist in the Delhi State Ranking Badminton Tournament in the boys’ doubles under 16 year’s event.

Selected and participated in the Inter school National Badminton Championship for CBSE Affiliated Schools.

Got 3rd position in Inter Zonal Sports Tournament (Badminton) under sub junior boys’ category.

Got first position twice in Badminton in Zonal Competition.(2006-2007 & 2007-2008)

Participated in Adventure Course organised by the Himalayan Adventure Institute, Kempty Falls, Mussoorie and completed the following activities: Rock climbing, sports climbing, river crossing, expedition trek, group activity. REFERENCES

Available on request

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