General Training Manager/ Director of Operations - RMH/Concord
Cape Girardeau, MO 63701
firstname.lastname@example.org - 816-***-****
Accomplished and energetic with a solid history of achievement in my time within the world of Applebee's. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include Training and Coaching, Operations, Development of employees.
Authorized to work in the US for any employer
General Training Manager/ Director of Operations
RMH/Concord - Maryville, MO -
April 2004 to Present
Create, maintain, and enter information into databases. Such as ABA's into Stetan. Service Channel an on-line company that does maintenance in all of RMH restaurants. My responsibilities include approving of invoices before payment. Complete forms in accordance with company procedures. Such as Restaurant Visitation forms. Manager evaluations, MIT evaluations. ABA's. Maintain scheduling for managerial, and hourly teams in Ks/Mo market. To insure scheduling to budget.
Compose, type, and distribute training documentation on all MIT's training in Maryville, Mo. Have trained over 48 managers in the training program over the 10 years as a General Training Manager.
Supervise seven management teams in my market. Staff and provide training and orientation to new staff and new managers. As well as perform all interviews for newly hired managers.
Prepare and conduct weekly conference calls with General Managers in Ks/Mo market.
Denny"s - Saint Joseph, MO -
June 1993 to March 2004
Explain goals, policies, or procedures to staff members during orientations. Run all aspects of running a full service restaurant, Labor cost, Food cost, Scheduling, Inventory, Purchasing.
Trained managers for other restaurants in my market. Food Service Director
American Food Management - Cape Girardeau, MO -
May 1987 to February 1993
Southeast Missouri State University - Southeast, Missouri, US 1982
High School Diploma
Jackson High School - Jackson, MO
Operations Management (10+ years), Hiring (10+ years), P&L (10+ years), Development (10+ years), Recruiting (10+ years), Training & Development, (10+ years), Inventory Management
Applebee's General Manager of the Year
Concord franchise now owned by RMH
October 2015 to October 2020
Time Management Quality Control Analysis
Administration and Management Operations Analysis
Coordination Food Production
Judgment and Decision Making Troubleshooting
Management of Personnel