Administration, sales assistant, sales coordinator, receptionist
Resume:
Denise Sherwood
**.******.********@*****.***
**** *** ******** ***** ******, TX 77386
Accomplished and Highly Qualified Administrative Professional providing leadership, innovation and business acumen in driving sales and revenues in various industries who applies exceptional organizational skills while overseeing both smaller and larger administrative teams. Focused on ensuring efficient office operations through effective management methods. Skilled in long-term relationship building at all levels, presentations and negotiations with key decision-makers.
CAREER ENHANCEMENTS
Office/Admin Support
Quality Customer Service
Communication Skills
Training & Development
Key Account Management
Sales & Marketing Strategies
Client Relationship Building
Contract Agreement Negotiations
Operations Management
Budget & Cost Control
Microsoft Suite Proficient
Salesforce Training
CAREER OVERVIEW
Receptionist/Admin Assistant: Temporary Assignments – Houston, TX 2018 - Present
• Serve as the Administrative Assistant/Receptionist greeting guests, Screen and route incoming calls, greet clients, schedule appointments, maintain lobby and conference rooms, scan documents, data entry, prepare correspondence, track inventory, and order supplies.
• Provide general administrative support to the Senior Leadership Team and Department Managers.
• Answer a multi-line telephone system and directing calls and taking messages.
• Manage a filing system for over 200 client accounts, 150 businesses and client portfolios.
• Receive and distribute all incoming mail to department of over 150 staff members while maintaining daily log of incoming packages and distributing appropriately.
• Oversee the reception area in a professional manner, while demonstrating outstanding customer service. Merchandiser: CA Fortune Pro – Houston, TX 2017 - 2018
• Highly experienced and skilled in merchandising department and specialty store accounts including negotiating stock levels, product positioning, space and location, coordinating events and promotions.
• Key client accounts included: HEB, Kroger, and Randall’s in the Houston area.
• Worked closely with management and staff to discuss merchandising strategies to maximize customer sales.
• Executed merchandising and floor moves based on seasonal changes, business needs, and trends.
• Created product presentations and communicated plans for new product assortments.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Participated and supported in-store events related to new store openings, product launches, and seasonal events. Multimedia Sales Manager: Houston Community Newspaper – Houston, TX 2014 - 2016
• Maximized advertising sales potential, through the development of quality business relationships and promotion of new/existing advertising products.
• Managed key client accounts and built new business opportunities, while maximizing existing business accounts.
• Oversaw all aspects of the media sales channel to increase company sales volume and profit.
• Generated new leads and prospected new clients maintaining an awareness of new businesses opening in the area.
• Developed and grew specific clients as market conditions continue to change and evolve over time.
• Monitored, analyzed sales, forecasted and administration controlling department sales budget.
• Worked closely with all internal departments including production, creative, traffic, promotions and programming to ensure client expectations are exceeded.
Advertising Sales Manager: Sealy News – Houston, TX 2013 - 2014
• Oversaw daily business to business sales activities for Sales Executives prospecting new clients, scheduling appointments, and meeting with clients face to face to present a detailed marketing plan for company.
• Managed all aspects of several accounts increase overall sales, volume and profit for the company.
• Built strong relationships with client companies gaining acceptance in the marketplace.
• Developed advertising plans that included print, digital, mobile media to accomplish business needs and goals.
• Initiated project timeline and launched new promotions which increased new accounts, revenue and page count.
• Worked closely with VP of Advertising on P&L and budgeting, development and implementation of short- and long-term strategies to increase multi-platform sales. Denise Sherwood
**.******.********@*****.***
2726 Elm Crossing Trail Spring, TX 77386
Business Development/Account Manager: Results Staffing, Inc. – Houston, TX 2012 - 2013
• Served as the Account/Business Development Manager assisting in leading sales strategy for new Branch start-ups.
• Prospected new businesses and performed business development and external sales activities.
• Developed a sales plan to implement staffing and creating strategies for various companies and their needs.
• Identified and pursued new business development opportunities and directed needs analyses and account consultations to achieve optimal sales.
• Developed and implemented marketing strategies to increase sales and maximize profits by evaluating potential of client base, developing new accounts and increase revenue through outside sales activities and telemarketing.
• Maintained communication with clients to ensure successful business development and promoted client and employee retention through exemplary customer service.
• Submitted weekly expense reports weekly with itemized receipts, input all leads, sent credit applications and customer agreements to clients/customers, followed-up to ensure receipt of all requested documents. Account Manager: Schrampfer Marketing – Houston, TX 2010 - 2012
• Managed 120 client accounts including contract negotiation, product positioning, and account follow-up.
• Developed strategies to increase Schrampfer Marketing sales building relationships with third party retailers to establish connection rates for assigned territory.
• Displayed and demonstrated products using samples and catalogs to emphasize features and benefits.
• Selected, developed, and retained a sales team that influence vendor contractors to promote, market and sell Schrampfer Marketing products and services.
• Served as business consultant to local dealers to translate strategy into effective operational & sales tactics.
• Successful, strong presentations of company program each season to accounts resulted in meeting and exceeding shipment goals consistently each year.
• Ensured proper service and follow-ups on all accounts, including orders and invoicing.
• Maintained contact with departments, manager, customers, factory reps and other outside sources as required. Parts & Service Manager/Assistant Project Manager: Vicon Equipment – Houston, TX 2008 - 2010
• Provided excellent customer service, purchasing and developed and maintained strong relationships which included scheduling techs and ordering parts for service jobs.
• Key client and vendor accounts serviced include UT Dell, MD Anderson and UTMB.
• Monitored customer satisfaction drivers and solicits customer feedback to continuously improve customer service.
• Tracked service calls on assigned customer equipment as dictated by service dispatch throughout the day.
• Followed-up on all parts calls in a timely manner in conjunction with the parts dept. and service dispatch.
• Assisted other field and shop service technicians as needed, in order to maintain customer satisfaction.
• Worked with service employees to resolve any extraordinary technical or customer relations problems.
• Effectively managed and scheduled engineers and project managers to assume jobs were successful References:
Will Be Furnished Upon Request
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