Customer Service Sales
Resume:
Julie Boyer
Everett WA, ***** 425-***-**** ***********@*******.***
QUALIFICATIONS
• 15+ years Customer Service
• 10+ years in the collecting delinquent medical bills
• Knowledge of principles and processes for providing consumer and personal services
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records. Using all F.D.C.P.A. rules daily to secure information.
• Skilled in Bartending/Server
• 1+ years’ experience in Security
WORK EXPERIENCE
Security Xfinity Arena, Everett, WA 09/16 - Present
Security Landmark Event Center, Seattle, WA 06/16 - Present
Cashier Kohl’s Department Store, Lynnwood, WA. 11/15 - 12/15
Seasonal work
My supervisor Julie Hartman gave permission to use her as a reference. Her Email julie.hartman@Kohl’s.com
She said she would hire me back and if I wanted they will be hiring again in March
Collector RPM Collector 09/14 - 07/15
Outbound calls 3rd party collections
• Using dialer system from 7-10 hours a day working only East Coast accounts. Set up Call backs for inbound calls. Work in a fast and open surroundings. Transfer calls to bilingual
• Collectors do not do law suits through for any balance on East Coast
• 70 to 100 calls per minute,
• Remove old data and replace with new info, address phone #s and work place try to get F/C on all calls. While keeping all consumers personal and confidential.
Collector Merchants Credit Association, Bellevue, WA 03/11 - 09/13
• Arranged for debt repayment or established repayment schedules, based on consumer’s financial situations.
• Located and notified consumers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advised consumers of necessary actions and strategies for debt repayment.
• Persuaded consumers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Conferred with consumers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Julie Boyer pg.2
• Located and monitored overdue accounts, using computers and a variety of automated systems.
• Answered consumer’s questions regarding problems with their accounts.
• Recorded information about financial status of consumers and status of collection efforts.
• Traced delinquent consumers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports.
Assistant Manager AM/PM, Maltby, WA 10/10 - 02/11
• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instructed staff on how to handle difficult and complicated sales.
• Assigned employees to specific duties.
• . Enforced safety, health, and security rules.
Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Collector National Credit Services, Woodinville, WA 03/07 – 04/10
• Gathered information from medical staff for proper billing.
• Answered telephones and directed calls to appropriate staff.
• Scheduled and confirmed consumers payment dates.
• Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepared reports, invoices, financial statements, letters, case histories, or medical records.
• Maintained medical records, technical library, or correspondence with visitors, ascertained purpose of visit, and directed them to appropriate staff.
• Received and route messages or documents, results, to appropriate staff.
• Transmitted correspondence or medical records by mail, e-mail, or fax.
• Performed various clerical or administrative functions such as keeping all records private.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Julie Boyer
Everett, WA 98201 425-***-**** ***********@*******.***
SUMMARY OF QUAILIFICATIONS
10+ years in the collecting delinquent medical bills
Knowledge of principles and processes for providing consumer and personal services
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records. Using all F.D.C.P.A. rules daily to secure information.
* Kohl’s Department Store, Lynnwood, WA.
Cashier Misses and Men’s
Seasonal work from 11/08/2015 – 12/30/2015
• My supervisor Julie Hartman gave permission to use her as a reference. julie.hartman@Kohl’s.com
She said she would hire me back and if I wanted they will be hiring again in March.
.
RPM COLLECTOR …Outbound calls 3rd party collecting dialer system from 7-10 hours a day working only East Coast accounts. Set up Call backs for inbound calls. Work in a fast and open surroundings. Transfer calls to bilingual
Collectors do not do law suits through for any balance on East Coast
70 to 100 calls per minute,
Remove old data and replace with new info, address phone #s and work place try to get F/C on all calls. While keeping all consumers personal and confidential.
09/14 - 07/15
PROFESSIONAL EXPERIENCE
Collector
Merchants Credit Association Redmond, WA 03/2011- 09/2013
• Arranged for debt repayment or established repayment schedules, based on consumer’s financial situations.
• Located and notified consumers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advised consumers of necessary actions and strategies for debt repayment.
• Persuaded consumers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Conferred with consumers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Located and monitored overdue accounts, using computers and a variety of automated systems.
• Answered consumer’s questions regarding problems with their accounts.
• Recorded information about financial status of consumers and status of collection efforts.
• Traced delinquent consumers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports.
Assistant Manager
AM/PM Woodinville, WA 10/2010 - 02/2011
• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instructed staff on how to handle difficult and complicated sales.
• Assigned employees to specific duties.
• . Enforced safety, health, and security rules.
Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Julie Boyer
Everett, WA 425-***-**** ***********@*******.***
Bill Collector
National Credit Service Woodinville, WA 03/2007 - 04/2010
• Gathered information from medical staff for proper billing.
• Answered telephones and directed calls to appropriate staff.
• Scheduled and confirmed consumers payment dates.
• Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepared reports, invoices, financial statements, letters, case histories, or medical records.
• Maintained medical records, technical library, or correspondence with visitors, ascertained purpose of visit, and directed them to appropriate staff.
• Received and route messages or documents, results, to appropriate staff.
• Transmitted correspondence or medical records by mail, e-mail, or fax.
• Performed various clerical or administrative functions such as keeping all records private.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Julie Boyer
Everett, WA 98201 425-***-**** ***********@*******.***
SUMMARY OF QUAILIFICATIONS
10+ years in the collecting delinquent medical bills
Knowledge of principles and processes for providing consumer and personal services
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records. Using all F.D.C.P.A. rules daily to secure information.
RPM COLLECTOR …Outbound calls 3rd party collections
Using dialer system from 7-10 hours a day working only East Coast accounts. Set up Call backs for inbound calls. Work in a fast and open surroundings. Transfer calls to bilingual
Collectors do not do law suits through for any balance on East Coast
70 to 100 calls per minute,
Remove old data and replace with new info, address phone #s and work place try to get F/C on all calls. While keeping all consumers personal and confidential.
09/14 - 07/15
PROFESSIONAL EXPERIENCE
Collector
Merchants Credit Association Redmond, WA 03/2011- 09/2013
• Arranged for debt repayment or established repayment schedules, based on consumer’s financial situations.
• Located and notified consumers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advised consumers of necessary actions and strategies for debt repayment.
• Persuaded consumers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Conferred with consumers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Located and monitored overdue accounts, using computers and a variety of automated systems.
• Answered consumer’s questions regarding problems with their accounts.
• Recorded information about financial status of consumers and status of collection efforts.
• Traced delinquent consumers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports.
Assistant Manager
AM/PM Woodinville, WA 10/2010 - 02/2011
• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instructed staff on how to handle difficult and complicated sales.
• Assigned employees to specific duties.
• . Enforced safety, health, and security rules.
Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Julie Boyer
Everett, WA 425-***-**** ***********@*******.***
Bill Collector
National Credit Service Woodinville, WA 03/2007 - 04/2010
• Gathered information from medical staff for proper billing.
• Answered telephones and directed calls to appropriate staff.
• Scheduled and confirmed consumers payment dates.
• Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepared reports, invoices, financial statements, letters, case histories, or medical records.
• Maintained medical records, technical library, or correspondence with visitors, ascertained purpose of visit, and directed them to appropriate staff.
• Received and route messages or documents, results, to appropriate staff.
• Transmitted correspondence or medical records by mail, e-mail, or fax.
• Performed various clerical or administrative functions such as keeping all records private.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Contact this candidate