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Customer Service Administrative Assistant

Location:
Houston, Texas, United States
Salary:
Open
Posted:
May 08, 2019

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Resume:

Vianney Valencia

***** ***** **** **. *******. TX, 77083

832-***-**** (cell) ac9b0c@r.postjobfree.com

Seeking a leadership position in Customer service that utilizes my 8 years of experience in Customer Service/Administrative Assistant. I am a highly capable and experienced administrative professional. In addition to my administrative skills, I offer significant abilities and experience in organizing, prioritizing, confidentiality of documents, and detailed preparation of reports and projects. Bilingual in Spanish.

PROFESSIONAL EXPERIENCE

SHELLPOINT MORTGAGE

Underwriting (Fulfillment) Houston, TX 2018- Present

■ Work different investor as Freddie; FNMA; FHA; GS; Varde; Bank of America; AG; Carval; Nomura; Five Mile; Double line; Citi; Deep Haven; Barclays; Athene; Third Point; Metlife; MCM and Pimco

■ Use a checklist to verify the borrowers information, income; assets documents and contributions of Non-borrowers or Rentals.

■ Verify expirations and specific guidelines and requirements of different investors.

■ Update our systems with the missing information or complete to ILS and LMS in order for the Single point of contacts Representatives to contact the borrowers.

■ Answer escalation emails from Loss Mitigation representatives and supervisors regarding any missing information from the Review.

■ Complete resubmissions if they have returned due to any missing documentation that was obtained after the review.

SHELLPOINT MORTGAGE

Liaison Hardest Hit Fund (Fulfillment) Houston, TX 2018- Present

■ Initiate contact with state specific representative in order to assist with providing initiation reports, such as total amount due with fees and escrow shortages good thru a 30 day frame for housing assistance.

■ Answer emails and calls from housing state specific representatives

■ Provide breakdowns and Fees and cost for additional charges

■ Receive wires and payments from State specifics, while providing payment instructions to payment posting for bringing loans current; amortization of loans or applying unemployment payments.

■ Researching new loan transfers from previous servicers to apply current unemployment payments

■ Answer Qualified written Request per our default escalations department.

■ Send emails to Foreclosure advising of any upcoming foreclosures that might need to be placed on hold or postponed due to the state working with borrowers on getting assistance.

■ Do research on missing payments or locate any reversals that might have to be corrected, when receiving wires or paper checks from the state.

SHELLPOINT MORTGAGE

Loss Mitigation (Fulfillment) /Compliance Houston, TX 2017- 2018

■ Complete pre-foreclosure reviews to ensure loans are referred for foreclosure based on company requirements.

■ Complete and monitor progress on deadlines are met for invoicing approvals, Foreclosure referrals, Breach letters, appraisals. .

■ Verify state and investors regulations and process to stay in compliance before proceeding with foreclosure

■ Completed Full review of loan following investor specifics matrix.

Foreclosure Specialist Houston, TX 2015- 2017

■ Complete pre-foreclosure reviews to ensure loans are referred for foreclosure based on company requirements.

■ Complete and monitor progress on deadlines are met for invoicing approvals, Foreclosure referrals, Breach letters, appraisals. .

■ Calculate Reinstatement, pay offs and judgment figures for attorney.

■ Answer and executed court documents for Attorney and vendors.

■ Always stay in compliance before proceeding to setting sale dates.

■ Verify default demand letters are with in compliance to proceed with foreclosure.

■ Deal with attorneys on a daily basis on providing legal documentation in order to get loans from First legal to foreclosure.

■ Answer emails and intercoms from attorneys, Loss mitigation, default services.

■ Verified Vesting Matrix, updating bid approvals for attorney revisions.

TEXAS DOW EMPLOYEE CREDIT UNION

Loan Resolution Houston, TX 2013-2015

■ Initiate phone contact with customers who have defaulted on their credit cards/Negative accounts/secured, unsecured, autos and mortgages.

Respond to customer inquiries regarding mortgage defaults and loss mitigation options.

■ Would collect on 30/60/90/120 days delinquency accounts following the FDCPA. Collect on prelegal accounts.

■ Evaluate the customer’s financial ability, reason for default, and ability to make payment

■ Works effectively with all Loan Resolutions staff to answer any departmental questions and assists with delinquent accounts and loans, extensions, re-works, repossessions, and foreclosures

■ Traces delinquent members to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of other third parties.

■ Locates and notifies members of delinquent accounts by mail, over the phone, and occasionally face to face to solicit payment.

■ Efficiently prepares loan memos and other proper documentation to attempt collection on delinquent accounts.

■ Sorts and files all member correspondence relating to loan delinquencies and performs miscellaneous clerical duties such as account notation, report writing, and document filing as needed.

■ Researches, responds, and reports accounts that exceed the delinquent Credit Union policies.

■ Closes membership for all accounts and loans that are considered over delinquent by Credit Union standards.

■ Assists with a variety of administrative duties for the Loan Resolutions department as necessary.

■ Verifies, balances, and submits monthly spreadsheet for charge off and recoveries to the Board of Directors.

■ Completes all mandatory compliance testing within designated time frame and other compliance assignments including Office of Foreign Assets Control (OFAC), Unusual Activity Reports (UAR), and Security processes.

■ Implements processes as required by the Bank Secrecy Act and TDECU policies and procedures including but not limited to completing and submitting Currency Transaction Reports, being knowledgeable of signs of unusual financial activities, and reporting signs of unusual activity and/or completing reporting for Suspicious Activity Report as appropriate per procedure.

■ Stays abreast of changes within the credit union relating to services and procedures.

■ Actively participates in community relations activities and groups to represent the Credit Union. Takes initiative to connect with individuals and organizations outside of the credit union.

■ Skills and Abilities opportunity

Strong interpersonal communication skills and strategic and creative thinking abilities.

Assumes responsibility for achieving results.

Identifies members banking issues and needs.

Passion for accuracy.

Serves as a resource to members, prospective members, and employees.

Continually learns and stays current trends in the marketplace.

Builds collaborative and productive relationships in the branch.

Provides world class, REAL legendary service.

Demonstrates effective time management.

Strong working knowledge of relevant software including Microsoft Office, Word and Excel.

NATIONSTAR MORTGAGE

Bilingual Foreclosure Prevention Specialist Houston, TX 2012-2013

■ Initiate phone contact with customers who have defaulted on their mortgages.

Respond to customer inquiries regarding mortgage defaults and loss mitigation options. ■ Would collect on 30/60/90 days delinquency accounts following the FDCPA. Collect on prelegal accounts.

■ Evaluate the customer’s financial ability, reason for default, and ability to make payment.

■ Recommended and initiate a loss mitigation option that is appropriate to the situation.

■ Negotiate and formalize repayment arrangements with customers in foreclosure when appropriate. This includes verifying arrears, formulating terms of repayment, drafting stipulated repayment agreements, and insuring that the initial terms and conditions of the agreement are met.

■ Worked with 10 collectors. Handle all the Spanish Accounts. Skip trace my account using Accurint, Lexis Nexis, and inside collect.

■ Document on Lsams as well used LPS for Attorney information, legal fees and cost and sale dates on properties

■ Coordinate and facilitate initial loss mitigation efforts with associated departments, foreclosure counsel, and investors.

■ Documents stipulated repayment terms to ensure the agreements can be monitored.

■ Communicate with attorneys on loss mitigation efforts and arrangements.

■ Initiate and monitor research on accounts as required.

LAW OFFICES OF CELESTINE UDE ESQ.

Bilingual Administrative/Legal Assistant Houston, TX 2009-2012

■ Legal/Admin. Assistant Job Purpose: Enhances attorney effectiveness by developing case information, evidence, and settlement options; tracking cases; supporting attorney's trial proceedings.

■ Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney.

■ Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports.

■ Keeps clients informed by maintaining contact; communicating case progress.

■ Maintains case costs by verifying outstanding balances with attorney, clients, and providers.

■ Supports case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for team case review.

■ Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed; taking courtroom notes.

■ Updates job knowledge by participating in educational opportunities; reading professional publications.

■ Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

SKILLS

Windows XP Microsoft Word, Excel, PowerPoint, Access, Outlook, FDCPA certified 10-key, Lsams, LPS Reporting Skills, Research Skills, Legal Administration Skills, Litigation, Client Relationships,

Organization, Planning, Attention to Detail, Confidentiality, Dependability, Client Confidentiality

EDUCATION

Hastings High School 6750 Cook Rd. Houston, TX



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