Manager Customer Service

James Best

Consultant at J & B Representatives

Phoenix, AZ 85068

******@***.*** - 480-***-****

Operations/Marketing Manager having 20 years experience in Retail operations its management, marketing and identifying business needs while building opportunity for future growth and customer support. Excellent problem-solving, communication, and leadership skills as well as implementation of unique programs and services. Recognized team-player mentality and ability to empower fellow co-workers with modern systems knowledge. Proven skills and experience combined, provide annual positive results.. Fluent in Spanish and Portuguese.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Consultant

J & B Representatives - Phoenix, AZ - 2007 to Present

• Managed 2 RFP's solving issues with displaced low income residents and flood ravaged victims, building quality, affordable, economic housing

• Fostered team spirit and open communication in all phases of the business

• Developed and implemented strategic planning for increased business

• Communicated new building technologies using quality wood, metal, and truss bracing skills to unskilled laborers in a NDC country.

Contract Interpreter Phoenix, AZ 1986 - Present

Interpreter

• As a seasoned Brazilian Portuguese interpreter was responsible for US Immigration Court detainee translations in Southwestern US Immigration courts

• Corrected and accurately provided detainee interpretation of Brazilian Portuguese in Initial, Sentencing, Asylum and Refugee hearings, both consecutive and simultaneous modes achieving a accuracy rate of interpretations in both consecutive / simultaneous modes of 95% or better Independent Consultant

Sichuan Province - Phoenix, AZ - 2005 to 2006

Consultant

• Consulted to a motorcycle factory in Chongqing, Sichuan Province requested analysis of existing ATV production facility, direct interface with General Manager and factory foreman

• Responsible for reviewing existing plant, equipment and employee space, production, and building layout, tasked General Manager and foreman in studying a factory layout in one building with receiving, production and delivery areas under one roof.

Custom Builder

Best's Consulting - Phoenix, AZ - 1998 to 2005

Self - Employed

• Creating and built custom motorcycles, managed all facets involved with creating and building of custom motorcycles: fabrication, welding, art work, engine rework, and mock-up

• Took charge of managing sales and marketing, developed services in a competitive market

• Created policies and procedures for effective management and business development

• Developed and implemented business practices improving and reducing operating expenses

• Generated and increased sales and profitability in a down turning economy Owner

Best's Cleaning - Phoenix, AZ - 1992 to 2003

• Planned, built and successfully operated a Laundromat employing full time employees

• Responsible for all financial, equipment and daily operations, while opening and closing store

• Daily hours opened to customer service was 16 hours

• Managed customer intake (alterations, wash n' fold, ironing and special care), equipment operation and customer satisfaction, budgets, purchasing, inventory control, vending machine supplies

• Supervised all general equipment cleaning, store appearance and security Directors Assistant

Maricopa County Materials Management - Phoenix, AZ - 1984 to 1992

• Led a department having 79 employees, 5 divisions, 2 warehouses, graphics shop, copy center, distribution, purchasing, computers, procedures, policies, audits, accounting, filing, employee hiring and firing, fixed assets, buildings

• Responsible for employee professional development, Total Quality Management, employee awards and recognition program, developed and reported on 3 to 8 new projects every day

• Completed all assigned tasks and those requiring interface with other County Departments

• Managed building security, operations and warehouse distribution, graphics shop and financial budgets as well as audited payroll

TECHNICAL APPLICATIONS

Windows 98, Vista, Windows 7 Ultimate, WordPerfect, Excel, Lotus 1-2-3, CC:Mail, freelance, organizer, OrgPlus, ABC flowchart, HTML, CGI

Fluent in Spanish and Portuguese

EDUCATION

Masters in International Trade / Finance

Thunderbird School of Global Management

Bachelors

Thunderbird School of Global Management

Bachelors in Economics / American Business

Cal State University Dominguez Hills - Phoenix, AZ MILITARY SERVICE

Service Country: United States

Branch: US Air Force

Rank: E-3

May 1960 to February 1964

Missle Mech IM-99

B-47 mech

B-52 mech

B-58 mech

F-104 mech

P-51 mech

FAA A&Pmech

Commendations:

305th Bomb Squadron Presidential Unit CitationGood Conduct medal AWARDS

Deans Scholar

May 1968

Dean's Scholar for superior grades and scholastic effort at Cal State Univ. Dominguez Hills, CA 11 NaCo awards from Maricopa County Materials Management Department, Arizona GROUPS

Modified Motorcycle association

A motorcycle rights organization

PATENTS

service name 035(#04-08-2006 file date)

August 2006

Logo and organization name.

ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS

• Sales / Operations Management • Results Oriented • Problem Resolution

• Turn Around Operations • Strong Negotiation Skills • Strategic Planning

• Excellent Communication Skills • Team Player and Leader • Project Management

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