Customer Service Manager

SHIV ASHISH

Mobile number: +91-723*******

Email Address: *************@*****.***

Work Profile

Key point of contact for AEO Tier 1/2/3/LO certifications

Advising & Preparing the SOPs for AEO certification for Importers, Exporters & Business Partners

Guiding Customs Filing team on HS Code Classifications, Duty structure, FTA

Core Competencies/Skills

High level of Integrity, Sincerity & Honesty

Efficient execution of the assigned task

Organizing the Process Flow

Client Relationship Management

Education

2014 – 2017

LL.B.

Lucknow University, Lucknow

60%

2011-2013

Master of Business Administration (MBA- Marketing & Finance)

Amity Business School

Amity University, Lucknow

8.16 CGPA

2008-2011

Bachelor of Business Administration (BBA)

Maharaja Agrasen Institute of Management Studies

Guru Gobind Singh Indraprastha University, Delhi

70%

2008

Senior Secondary Examination - Class XII

Little Flower School

I.S.C

82%

2006

Higher Secondary Examination - Class X

Little Flower School

I.C.S.E

77%

Experience & Accomplishment

Assistant Manager – Customs Compliance (AEO) in Expo Freight (EFL), April 2018 till date.

Management Trainee in Expo Freight (EFL), Chennai from November 2017 to March 2018.

Served as Business Analyst for Alectrona Energy (P) Ltd., Chennai from August 2016 to September 2017

Employer Name: Alectrona Energy (P) Ltd

Duration: 08/16 to 10/17

Designation: Executive Business Analyst

Roles performed with each employer (at least 6 to 7 ):

1.Analyzing location wise convenience for logistics and warehouses through Google map

2.Inspecting the identified warehouse and finalizing the location

3.Networking with local transporters and logistics providers

4.Daily Monitoring the Installation and Commission of Solar Water Pumps of 3/5HP for irrigation (870/900 Commissioned)

5.Preparing the database for the implementation of ERP

6.Maintaining a Database for the Order Allotment to Realization of Payment process

7.Coordinating the Post Commissioning Customer Service Support

8.Coordinating the Correspondence vis-a-vis the Company and Government Agencies

Participated as a Youth Delegate in the IYEP (Indian Youth Exchange Programme) to South Korea under the Ministry of Youth Affairs, in May 2016. Got insight in the policies and programmes of the Ministry of Gender Equality and Family (Govt. of Korea), visited the Korean Youth Exchange Agency, Digital Media City, interacted with the youth of Daegu youth centre through a Youth Buddy programme, visited the National Science Museum, Korean Contemporary museum, LG science museum, Innovation Park and Kimchi museum.

Interned as Customer Development Officer (CDO) in Colgate Palmolive India Limited through campus placement while pursuing the Master of Business Administration (MBA), 2013.

Undertook summer internship in “ING Vysya Bank” from 14-05-2012 to 02-07-2012 (7 weeks) and worked on “Standard Operating Guidelines for Account Opening and To Create Awareness Of Bank’s Product Offered By ING Vysya Bank In Lucknow” for the organization under the guidance of Mrs. Priyanka Singh (BOSH).

Participated in the “The Amity Green Horns Military Training Camp” organized by Amity University, learnt about the importance of physical fitness and discipline in work, to work in a team towards a common goal.

Coordinated the cultural event organized by Amity University “Amiphoria 2012”, got sponsorship from various business houses for the event.

Designed and Developed a Business plan for establishing a Non-Governmental Organization (NGO) for educating children under a business stimulation exercise called “Business Turks 2012”.

Achieved the 1st Prize in “Finance Game” during the Annual Festival Zeal 2012.

Participated in organizing Inter Amity Institutions Sports Meet “Sangathan 2011”.

Organized the annual college fest “Mridang’10” as the Co-Convener during my graduation.

Volunteered in organizing the blood donation camp by The Rotary Club.

Personal Details

Date of Birth: 27th June, 1990

Nationality: Indian

Permanent Address: ’Shiv Dham’ 194-E

Rajpur Road, Dehradun

Uttarakhand

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