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Administrative Assistant Customer Service

Boca Raton, Florida, United States
May 05, 2019

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**** ** *** **. *** ***

Boca Raton, Fl 33428

Cell: 954-***-****



More than 7 years successful experience in providing administrative support with recognized strengths in customer service and clerical processes.

Detailed oriented and resourceful in completing projects; strong multi-tasking abilities

Possess solid computer skills

Excellent working knowledge using Microsoft Excel and Microsoft Word.

Comfort Medical Inc., LLC. Coral Springs, FL February 2014 – March 2019

Administrative Assistant

Provide administrative support to Compliance Officer and supervisor on various projects

Collate and review all shipping statements and pre-approve for the billing department

Maintain database on new customers and their product’s needs; prepare customers’ bills for product samples/marketing material

Processed all documentation and update “return products” database

Reviewed overpayment letters from Medicare and private insurance carriers and prepare refund report for reimbursement department on excel spreadsheet

Customer Service – Answer billing questions for customers on their Ostomy or Catheter supplies.

Processed credit card payments

Advanced Insurance Coverage’s, Inc.

National Flood Services, Inc., Coral Springs, FL December 2012 – January 2014

Administrative Assistant

Processed insurance information and prepare documentation for the underwriting department

Received and processed client requests for flood insurance and input data into database

Input all new emails on excel spreadsheet.

Preformed administrative and secretarial support functions for the office

J.P. Morgan Chase, Deerfield Beach, FL. June 2012 – November 2012

Administrative Assistant

Performed administrative and secretarial support functions on mortgage foreclosures for Asset Managers nationwide

Collected data, updated and prepared monthly marketing reports on foreclosed property

Printed Listing Agreements and New Listing Packages on property being sold nationwide and emailed to brokers/agents.

Billing/Invoices to brokers or vendors

Maintained documents (Addendums, endorsements and closing extensions) and sent to brokers/agents.

Performed administrative and secretarial support functions for the department

Custard Ins. Adjusters Inc., Ft Lauderdale, Fl. February 2007 – April 2012

Administrative Assistant

Prepared investigation portfolios for nine adjusters within the Fort Lauderdale, West Palm Beach and Fort Pierce locations.

Assisted Casualty/Liability inquisitions for representing insurance companies.

Assigned new assignments to adjusters and set up files for the office.

Emailed assignment and client instructions to adjusters and management

Transcribed reports for two adjusters

Maintained time sheet into company database for each adjuster

Billed files for each adjuster’s reports

Helped clients, attorney’s offices, customers or claimants via telephone and or email with specific questions on their file.

Handled petty cash for adjusters, Branch Manager and office supplies

Performed administrative and secretarial support for the office.

National Ins. Underwriters Inc. Boca Raton, Fl. October 2004 – February 2007

Assistant Underwriter

Reviewed new and renewal automobile application for a non-standard book of business for the States of Maryland and Tennessee. (Seminole Insurance & Casualty Inc.)

Maintained CLUE and MVR’s for each policy holder and members of the household.

Processed Finance Co & insured’s requests for cancellations.

Processed endorsements, suspense items and posted payments for new business and renewal policies.

Helped the claims department on first reports for Auto, Tire and Wheel products.

Processed payments for the claims department.

Brown and Brown Inc., Ft Lauderdale, Fl. October 2002 – September 2004

Commercial Technical Assistant

Assisted Account Managers and Senior Vice President/Producer on various administrative/clerical functions.

Prepared new and renewal policy binders for clients

Issued Certificate of Liability Insurance

Helped customers, Mortgage Companies, Bank Institutions and Attorneys’ offices on coverage issued via email and telephone

Heavy telephone work, data entry, photo copy, scanning and filing.

The Robert Plan Corporation of NY. North Lauderdale, FL January 1988 – September 2002

Claims Support Supervisor

Supervised the First Reports, Data Entry, Clerical Support, Switchboard and Mail Control departments

Prepared daily, weekly and monthly reports, as well as telephone reports for each department manager and for management.

Opened reserve coverage for each line of business that was taken from the first report department.

Requested proper correspondence and inspection for each vehicle that was involved in a motor vehicle accident.

Evaluate employee’s performance while preparing evaluations for various department heads.

Maintained attendance schedules and vacation time for various staff.


Kingsborough Community College, Brooklyn, New York

Sheepshead Bay High School, Brooklyn, New York

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