Proven leader with 12+ years’ track record of success managing a diverse range of housekeeping tasks and supervising staff. Known for maintaining high standards of excellence in the daily housekeeping operations and leading housekeeping operations in accordance with hotel policies and procedures.
Effectively recruit, monitor and develop housekeeping team members. Very effective in handling queries and complaints in a professional and resolution-oriented manner.
Academic & PROFESSIONAL QUALIFICATION
B.sc in Hospitality & Hotel Administration From Institute of Hotel Management and Catering Technology, HYDERABAD(Pusa) (2001-2004) .
Passed 12th From CBSE Board.
Passed 10th From CBSE Board.
Special talent for planning, organizing, scheduling, maintaining budgets
Demonstrated ability to conduct inventories, and place purchase orders
Extensive experience in recruiting and training of staff
Currently associated with M/s THE ASCOTT RAFAL OLAYA (Pre –Opening) as a HOUSEKEEPING MANAGER (H.O.D) in RIYADH, since MARCH 2016to till date…
House keepings/ Operations
Maintains a record of all activities within the department.
To provide a defect free room along with efficient and timely service to the guest.
Plans yearly departmental budget.
Monitors and controls inventory of supplies, par stocks etc.
Quality checks and economical use by the department.
Monitor performance and expenses against budgets on a regular basis.
Communicates to the management expenses regarding payroll, cost per occupied room, conditions of guest room and pubic areas and inventories.
Informs the General Manager of the need for redecoration and replacements of guest room furniture, equipment etc.
Maintaining accurate and up to date records of all major projects attended by her including repairs and renovation.
Ensures that all inventories are performed and recorded.
Linen and Uniform Control.
Supervises and directs the daily activities and is responsible for the efficient and the smooth operations of the department.
Managing overall cleaning and maintenance including rooms, apartment, and public area.
Handling ‘Lost & Found’ items in accordance to the company policy and procedure.
Conduct quarterly, bi-quarterly, and yearly inventory of operating supplies, linen and equipment’s.
Able to do the Time & Motion study.
Identify training needs and plan training program.
Prepare duty roaster, housekeeping reports, work schedule and maintain communication board.
Handling guest enquiries and complaint.
Monitor operating supplies and reduce spoilage as well as wastage.
Co-ordinate with engineering department for execution of repair and maintenance.
Co-ordinate with horticulturist and florist.
Implement and control linen and uniform room operations/system.
Managing of cleaning by contract cleaners.
Handling store requisition to maintain par stock and implement cost control.
Follow up with purchase department for pending housekeeping indent/supply.
Co-ordinate with front desk for guest room blocking, Room change and guest comments.
Assist department head in vendor/supplier selection.
Assist department head in preparation of “standard operating procedure (SOP)”
Monitor machines & equipment’s regular maintenance with the co-operation of engineering
Or authorized agency as well as look after AMC (Annual maintenance contract).
Invite co-ordination meeting quarterly with front office as well as engineering.
Prepare weekly cleaning, spring-cleaning, renovation and marble polishing schedule/report.
Quite familiar of pre-opening property work conditions.
2013-2015. Associated with M/s Burj Rafal Hotel Kempinski at Riyadh KSA. Asst. Housekeeping Manager (Pre-Opening Team)
2012-2013 .Associated with M/s Hotel Jivitesh at Delhi .Asst. Executive Housekeeper.
2010-2012. Associated with M/s Millennium Resort at MUSCAT, OMAN Asst. Housekeeping manager and Departmental Trainer (Pre-Opening team).
2008-2010 Associated with M/s La Cigale at DOHA, QATAR Housekeeping Supervisor and Departmental Trainer (Soft-Opening team).
2007-2008 Associated with M/s Khiran Resort at Kuwait, Housekeeping Supervisor.
2005-2007 Associated with M/s Hotel Hans Plaza at Newdelhi Housekeeping Supervisor
2004-2005 Associated with M/s Hotel ATRIUM By The Claridge at Delhi,Housekeeping supervisors
PROFESSIONAL EXPOSURE, TRAININGS and PROJECTS
Have successfully completed the Science of Cleaning (P.A) by STERIKEM.
Have successfully completed “TRAIN THE TRAINER”.
Have successfully completed the Customer Experience Edge “ROOM EXPERIENCE” by Signature Worldwide.
Have successfully completed the Customer Experience Edge “BROADSTROKE SKILLS” by Signature
Participated as Liaison Officer in First “AFRO - ASIAN GAMES” held at Hyderabad.
Participated In second “ASIAN BEACH GAME” held at Muscat.
Receive “CERTIFICATE OF APPRECIATION LETTER FOR HONESTY AND HARD WORK” FROM BURJ RAFAL HOTEL KEMPINSKI RIYADH.
Have successfully completed the “LUXURY HOSPITALITY STANDARDS-HOUSEKEEPING” By Institute Of Hospitality.
Father’s Name : Mr. Devendra Prasad Gupta
Date of Birth : 05TH NOVEMEBER, 1982
Address : W-47 Prem nagar Uttam nagar (west) NEW DELHI 110056
PASSPORT DETAILS : Passport no. M2642399
Date of Issue: 13/11/2014
Date of Expiry: 13/11/2024
I hereby declare that the facts given in resume are correct to best of my knowledge and belief.
Place: DELHI SUNIL KUMAR
I am able to provide good references if request