Mobile: +971 – 56 534 8393
Looking for a challenging career in an organization, where there is scope for demonstration, focusing on for positive and bigger outlook. I possess good Communication, Listening and Interpersonal skills, and all I have had the right focus towards studies, and work experience from the UK, UAE & India, therefore I will make a difference to the company I would work for, in turn, helping myself to achieve and succeed in my career goals. Also trained and experienced in SAP ERP Finance, I am dedicated and enthusiastic about helping the company meets its goals, and will provide top-quality results.
Summary of Profile:
Have worked with American Express, UAE as a Premium Product Consultant – Key Accounts Executive (Concierge Services / Lifestyle Management)
Trade into Stocks & Financial Instruments (Options / Crypto currencies)
3 years of experience in SAP ERP Finance (out of 7+ years of total experience); in an outsourcing infrastructure client environment
1 year of experience into Retail & PR in the UK
MBA – Finance Degree Holder from Institute of Technology & Management, India (SNHU)
Extensive Experience in Customer-facing roles involving clients across Americas and Europe
Good Data Analysis, Documentation and Presentation Skills
Strong Communication and Interpersonal Skills
Training And Education:
March 2019 – June 2019:
Professional Diploma in Digital Marketing from University of Dubai, Dubai, UAE
Putting together a complete digital marketing strategy with KPI’s and integrating it with the overall Marketing Strategy.
Effectively use PPC, SEO, Email, Social Media channels, display advertising, content marketing and App marketing to drive sales and traffic.
Implementing and optimizing digital marketing campaigns and utilizing CRM for Data Management.
Hands on experience in using Analytics Tools eg: Google Analytics for report extraction and campaign measurement.
Understanding of the UAE Laws governing Digital Media in the country.
Understanding of the opportunities for deploying emerging digital marketing media and techniques.
Start – End Period
Jan. ’18 – March ‘19
Engel & Völkers, Dubai, UAE
Marketing Executive / Client Relationship Management
Conducting research and analyzing data to identify and define audiences
Devising and presenting ideas and strategies
Compiling and distributing financial and statistical information
Maintaining websites and looking at data analytics
Organizing events and product exhibitions
Updating databases and CRM system
Coordinating internal marketing and an organization’s culture
Assemble detailed property portfolio and present it to HNI clients.
Adhere to business unit specified client driven standards.
Formulate properties tailored to the needs of the clients
Planning, developing and implementing effective marketing communication campaigns.
Using the full marketing mix for the company’s marketing communications
Mar ’15 –Dec. ‘17
American Express, Dubai, UAE
Premium Product Consultant –
Key Account Executive
(Lifestyle Management / Concierge Services)
Work with Premium clientele and travel partners on a consistent basis, providing interesting and diverse travel requests
MIS Analysis to monitor the performance & productivity
Acquiring new business/customers via self-sourcing
Providing expense management solutions to UHNWI and managing their card portfolio.
Relationship management with ‘Ultra High Net worth Individuals’ & Make personalized recommendations and bookings
Promoting new Product line/Offerings & Value proposition
Handling portfolio of Amex Consumers in the UAE
Use detailed knowledge of Card Members lifestyle preferences and travel history to offer relevant value-added opportunities
Effective liaison with various departments within the company to gain support and resolve issues
Maintaining a very high customer satisfaction rating to enhance Card Member experience that goes beyond company standards by ensuring customer profiles are accurate and up-to-date
Accelerate the development and performance of the team through highly relevant training.
Ensure the readiness of the team, its process, methodology and talent
Apr ’12 – Dec ’14
WNS Global Services, Mumbai, India
Analyst – SAP ERP (Finance & Controlling)
Worked on BIZAPS (Vendor/ Supplier Portal, Payment card, APW)
Functional Testing on a web based application for P-Card, Vendor/ Supplier Portal
Involved in a Roll Out Project for UMG (Universal Music Group)
Collected requirements and Business Process understanding from end users of related Business groups - Gap Analysis
Configuration – Payment Methods
Provided Training to End Users as well as junior team members
Involved in Mapping Enterprise Structure as per business process
Business Blue Print
Consolidate and analyze financial data (budgets, income statement forecasts) taking into account company’s goals and financial standing
Analyzing results; monitoring variances; identifying trends; recommending actions to management
Drive process improvement and proactive in providing financial solutions that impact the function
Aug ’10 – Aug ’11
Primark Stores, Chester, UK
Retail Operative Assistant
Worked as a part of a team to provide customers with the best advice, handling their inquiries and requests in an understanding and professional manner.
Devise creative public relations strategies that fit company profile
Liaise with marketing professionals to ensure consistency in promoting corporate image
That has helped me to enhance my customer service and communication skills, being enthusiastic and keen to deliver excellent customer service in a target driven environment.
I also gained knowledge of general administrative duties and working as a part of a team has proved to be a very good team working experience.
TRAINING AND EDUCATION:
July 2012 – Sept. 2014:
Master of Business Administration (MBA – Finance) from Institute of Technology and Management (ITM), Mumbai, India
In collaboration with Southern New Hampshire University, USA
Sept. 2011 – March 2012:
Training Course in SAP – FI/CO (Financial Accounting and Controlling) from Simtej 7 Academy,
Skill Sets in SAP R/3 (ECC 6.0):
SAP configuration and process design
SAP Methodology Process
FI (GL, AP, AR)
Sept. 2006 – July 2009:
Bachelor of Arts in Business Management and Information Technology from Liverpool Hope
Subjects: Project Management, Strategic Management, Information and operations management, Managing People, Business Environments, Computing Concepts, IT Business Applications, Database Technology, Innovation, IT and Society; and Publishing on World Wide Web.
Result: 59% (2.1 Degree)
SAP R/3 ECC 6.0 (FICO – Financial Accounting and Controlling)
Knowledge of Web-designing (Flash, Dreamweaver, Fireworks)
Computer Hardware and Networking.
Microsoft Office (Excel, Word, PowerPoint)
I can work effectively and confidently in a group
Experience of working in groups during academic projects in school and the university
Being optimistic is my greatest strength and believing to answer every query
Self-motivated and Proactive
Ability to sustain work pressure
English, Hindi, Gujarati, Urdu, Punjabi
INTERESTS & ACHIEVEMENTS:
Experience of E-commerce trading, on Ebay
Created a website and a page on social media for a cloud computing business enterprise “DataLive Technologies”
My hobbies include playing Cricket, Snooker, and Football. I also enjoy traveling, cooking and listening to different kinds of Music. I am really passionate about Technology.
University Activity (2006 - 2009): I have been community representative in the Liverpool city and I have also been International student Advisor in the university in 2008-2009. Helping foreign students adjust to campus and community life by facilitating their academic, personal, and social experience, including advise on admission and immigration inquiries.
Valid UAE & UK Driving License
DOB: 7th June, 1988
Passport No: M3252442 (Valid until 04/11/2024)