Employee Relations Hr
Resume:
Viji Anith
Email: *****************@*****.***
Mobile: +974-********/ 55476219
HR Professional with 11+ Years of work experience in Qatar in all gamut of HR functions, like HR planning, Job analysis, Recruitment, Employee Relations, Training-Development, Performance Management, Compensation & Benefit Management, Organizational Development and General Administration. Capable to draft HR & administration policies, procedures, flow chart on activities, standardize salary structure, standardize forms, improve operation standards, carry out multiple tasks; establish coordinated action with various departments and surpass performance parameters. Proactive and innovative leader with excellent communication and organizational capability, analytical & problem solving skills, coordinating and monitoring ability with excellent time management skills.
Strengths
11+ years Qatar experience in HR
management
HR Policy Drafting & Implementation
Effective Communication & Presentation
Skills
Employee Relation Maintenance
Job Analysis & Performance Evaluation
Knowledge of Qatar Labor Law.
Motivation & Relationship Building
Capabilities
Self motivated with dedication.
Motivation & Relationship building
capabilities
WORK EXPERIENCE
OOREDOO - Mobile Money Payroll
October 2015 to April 2018
Position Supervisor - Card Management
Supervising the team to ensure that they follow the process and maintain good customer relations.
Responsible for all activities (New/Replacement of master cards segregation, receiving from QNB on daily Basis, SIM segregation, Packing, Activation/ cancellation of master cards.)
Reporting & Creating MIS Reports on various activities to the Sr. Management and QNB.
Follow-up with Customers for submitting pending documentation.
Responsible to Coordinate with QNB; follow-up for issuance of pending Cards.
Coordinate with other teams to obtain info and respond to customers.
Acting as Relationship In-charge for major customers such as Dopet, Hemaya Securities, Sheraton and Grand Hayat etc.
Responsible to coordinate with the management for day-to-day updates. Page 2 of 4
Responsible as Focal point to liaise Internal or External Auditors to attend their queries and provide necessary documents / information as required.
Create and uphold a dynamic and positive work environment to foster development opportunities and stimulate high performance among team members.
Addressing and resolving customer queries and Grievances. Reporting to higher management if required.
Responsible to ensure proper Documentation of the Card Management Section and efficient Administration and back-office support.
Analysing and updating customer data and submitting the analysis report to the Senior Management and QNB.
(Experience Letter not obtained, pending labor card cancellation, which will be cancelled at the time of new job confirmation)
STARLINK L.L.C. (Affiliated Company of Ooredoo)
September 2010 to 31 August 2015
Position HR Supervisor
Areas of expertise in HR functions:
Recruitment, Job Analysis,On Boarding, Attendance Records,Compensation and Benefit Management Analysis, Employee Relations and Employee Separation. Apart from this updating HR-Policies, Procedures, Processes in consultation with the HR Director.
Supervising the HR team to ensure that they follow all HR processes, policies and templates.
Responsible for all activities (from recruitment, on boarding and until exit of employees) of Starlink and various Ooredoo business units such as Tele Sales, B2B and B2C, Retail, call center(111), Roadman Champion, NDIA, Mobile Money etc.
Partnered with technical team to resolve database integrity issues and modified reports to improve usability.
Reporting & Creating various MIS Reports on various HR activities to the HR Director & CEO and also to Ooredoo HR Department.
Prepare Job description, organization chart, Check list for various activities etc.
Responsible to prepare the Tenders and Quotations in cost effective manner. (Secured Tenders for Ooredoo Telesales Project, Call Center, NDIA and other departments in Ooredoo).
Identify training and development needs within organization through job analysis, appraisal schemes and in consultation with department heads.
Providing assistance to HR Manager for Compensation and Benefits analysis.
Coordination with team members for effective implementation of policies and processes.
Coordination with the management for the preparation employee performance appraisal form.
Coordination with Senior Management and other Departments for various cases.
Working with Department Heads as a relationship manager to ensure that all their HR requirements are understood and completed.
Dealing with 3rd parties including Ooredoo Line Managers, Local Authorities and Bank Representatives.
Page 3 of 4
Coordination with internal or external Auditors and providing necessary Reports / Documents / Information.
Coordinating with the team to sort out the issues with employees and the clients in various issues with their contract and payment terms.
Negotiate and Monitor salary & benefit finalisation and preparation of various financial settlements.
Investigate claims of harassment, discrimination or other inappropriate behaviour as part of Disciplinary action committee team. Preparation of Investigation Report for senior management and Legal department review.
Conducted case management to meet employees' needs. Resolved escalated employee calls and inquiries.
Coordinating with finance department for preparation of invoices to Ooredoo and any other HR related matters.
Identifying and resolving work place issues, Measuring Employee satisfaction and moral and providing support and inputs to the company’s PMS. Projects:
HRM - System: Adrenalin
Successfully completed HRM system project. Overall responsibility of HRM System, data migrating to HR-Payroll, Recruitment, Compensation and Benefits and HR Generalist functions form MS Excel to Third Party software Adrenalin, part of project work team of Starlink and leader of HR team.
Telesales Project for Ooredoo (100 Employees): Overall responsible for this project, i.e. recruitment, mobilization, legalization till exit etc.
Contact Center Transition Project for Ooredoo (519 Employees) – Successfully completed.
Maintain professional HR system that meets management requirements.
(Experience Letter Provided)
Global Professional Services, Doha - Qatar,
June 2006 to March 2010
Position H.R – Assistant / IT Coordinator
Responsibilities:
Creating, Updating & Maintaining Database of the Company.(software used MS Access)
Handling Timesheets of employees.
Database management, talent mapping and hunting, follow-up & interview co-ordination.
Coordinate with other department/section from time to time.
Prepare the short-listing status reports & sending them to the respective head and client.
Coordinate/arrange interviews and plan the travel schedules and reservations.
Prepare and submit Monthly Maintenance Manpower & Man-hour report.
Involved in to all the core HR activities of all the employees
Negotiating and finalizing salaries for selected candidates.
Conducting Reference checks.
Page 4 of 4
Verification of original documents. (Academic and Previous Employment Track).
Creating reports on weekly, monthly and need basis.
Assist to preparation and presentation of analysis reports to the top management.
Up-dation of Employees’ Passport / Visa / Mobilization details.
Preparation of Employment Contracts.
Updating and Maintaining Leave Schedule of Employees.
Checking and Distribution of Incoming Mails of the Company.
Filing & Documentation.
Petty Cash Handling.
(Experience Letter Provided)
PROJECTS DONE
Library Management System
Website for Kerala Tourism
Interactive Voice Response System (IVRS)
EDUCATION
Degree in Bachelor of Science (Physics) from University of Calicut, Kerala, India
Currently pursing MBA (Master in Business Administration) from Bharatiyar University
(Distant Learning)
COMPUTER PROFICENCY
DISM (Diploma in Information Systems Management)
Diploma in Digital Imaging
o Adobe Photoshop
o Adobe Illustrator
o Macromedia Flash
o Dreamweaver
Certificate Course in MS-Access Application
PERSONAL INFO
Nationality : Indian
Languages : English, Malayalam and Hindi
Visa Status : Resident Permit Holder (Husband’s Sponsorship)
Contact this candidate