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Customer Service Sales

Baguio, Benguet, Philippines
PHP 30,000.00 - 40,000.00
May 05, 2019

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Christian P. Ordonio


#** **** ***** **** ****** Hill, Baguio City

Personal Information:

Age: 30 y/o

Sex: Male

Civil Status: Single

Height: 5’5’’

Weight: 50kgs

Date of Birth: November 1, 1988

Place of Birth: Kalibo, Aklan

Citizenship: Filipino



Pines City Colleges

Magsaysay Avenue, Baguio City

Bachelor of Science in Nursing (2006 – 2010)

High School:

Saint Louis School of Aurora Hill Incorporated

Aurora Hill, Baguio City

1st – 4th year (2002 – 2006)


Saint Louis Laboratory Elementary School

Bonifacio Street, Baguio City

Grade 1 – 6 (1996 – 2002)

Work Experience:

1.SITEL Baguio Philippines

-AT&T Technical Support Specialist – 6 Months (May 2010 – October 2010)

-BERLITZ Certified

2.IBM Makati Daksh - Ayala Avenue, Metro Manila

-Sprint General Customer Care Specialist – 9 Months (November 2010 – August 2011)

-J.D Powers Best In Customer Service Award

3.Allied Web Design – Leonila Hill, Baguio City

-Websales Outbound Specialist – 1 Year and 6 Months (September 2011 – March 2013)

4.Teleperformance Philippines – SM Fiesta Strip, Baguio City

-Sallie Mae and Navient Customer Care Specialist – 2 Years and 1 Month (April 2013 – May 2015)

-Escalations Team – 4 Months

-Top 15% Performing Agents in the Company (Servicing and Sales)

-Assistant Team Leader for at least a year

-Top Seller

5.Telegenix Voice Services – G/F SAJJ Building Rimando Road, Baguio City

-Assistant Sales Executive/Senior Team Leader – 1 Year and 2 Months (September 2015 – November 2016)

-Online Shopping (75% Outbound and 25% Inbound) – Sales, Customer Service and Billing

-Top Seller

6.IHG Baguio – Camp John Hay, Baguio City

-Reservation Sales Specialist – 7 Months (January 2017 – September 2017)

-Elite Specialist of the Quarter


Efficient in delivering World Class Customer Satisfaction

With good leadership skills and can work under pressure

Able to handle Team and provide updates through modules

Good Communications Skills

Initiated Balanced and Accurate Information regarding Account Development

Easily Trained and Operation Focused

Presented a cheerful and helpful manner with clients and colleagues

Produced quarterly reports detailing account growth

Managed listening and assistive directions for corporate clients

Management and Leadership Skills: Works Independently, Effective in Problem Solving, Organized in Workload

Technical Skills:

Experience with Windows 95 - XP, Mac OS, Microsoft Office, Internet Explorer, Outlook Express and database applications.

Honors and Awards:

-Dean’s Lister in College (Pines City Colleges)

-Scholar of Honorable Congressman Mauricio G. Domogan (MGD – EFAP)

-Berlitz Certified

-J.D Powers Best in Customer Service Award

-Top 15% Performing Agents in the Company (Servicing and Sales)

-Top Seller


-To apply for any position related to my previous job experiences and to be engaged in leadership development.

Character References:

1.KM Briones (Team Manager – IHG Baguio)

IHG Building, Camp John Hay, Loakan Road, Baguio City

Contact #: 099********

2.Adnan Monseur (Operations Manager – Telegenix Voice Services)

G/F SAJJ Building Rimando Road, Baguio City

Contact #: 092********

3.Aubrey Norial (Colleague - Teleperformance Philippines)

SM Fiesta Strip, Baguio City

Contact #: 090********

I therefore attest that the foregoing information mentioned above is true to the best of my knowledge

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