Customer Service Manager

Objective

To obtain a full time position within the customer service industry, that will allow me to utilize my skills and knowledge as well as broaden my perspective.

Profile

Motivated, personable business professional with a successful 15+ year track record of working within the client service industry, in all different kinds of settings and environments. Talent for making customers feel important and satisfied. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing performance results and meeting and exceeding expected targets.

Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

A vast amount knowledge of customer service and finance industry

Excellent filing and organizational skills

Good customer-relations background, great feedback from fellow employee’s and from employers

Exceptional Sales skills

Bi-Lingual

Experience in handling confidential and legal documents

Ability to work supervised or unsupervised

Employment History

Retail Manager- Chatters South Pointe Common

March 2017- Present

Managed and trained all employee’s.

Assisted all clients daily.

Promotions and marketing for salon.

Handled all customer complaints and resolved them in a timely professional manner.

Opened/Closed and did banking daily

Put together monthly and weekly reports for head office

Manager/Front Desk CherryBomb Hair Lounge December 2011 – March 2017

Managed and trained all employee’s.

Assisted all clients daily.

Promotions and marketing for salon.

Handled all customer complaints and resolved them in a timely professional manner.

Processed montly payroll

Worked outside functions such as Bridal shows and bodybuilding competitions..

Lending Specialist, Customer Wells Fargo Financial February 2007 – October 2011

Service, Branch Processor Corporation Canada

Processed Clients Loans/Mortgages

Processed Mortgage discharge requests while working along-side the legal department

Handled customers account inquires, assisted clients with financial advise

Assisted in training new employee’s

Processed payroll time sheets and record of absence

Opened, Closed and Balanced Branch Daily and for month end as well as Prepared Daily Bank deposits and

Branch/Regional Manager The Cash Store (RentCash Inc) May 2004 - February 2007

Processed Loans/Cheque Cashing (Payday loans, Title loans and Home equity loans)

Trained all staff thoroughly

Advertised Company products and sold Protection Plans

Managed Branch and Staff, Handled customer complaints in a positive manner

Planned Monthly and Yearly Budgets and balanced large amounts of cash daily

Prepared Staff schedule

Education

RED DEER COLLEGE – Red Deer, AB 2003 – 2004

BUSINESS MANAGEMENT/FINANCE

ALBERTA HIGH SCHOOL DIPLOMA 2002

References

CHAD RIDER 403-***-****

Former Assistant Manager for Wells Fargo Financial

TAMSIN HAWKE 403-***-****

Former Assistant Manager/Stylist for CherryBomb Hair Lounge

ASHLEY CASLER 403-***-****

Stylist/CherryBomb Hair Lounge

Contact this candidate