Customer Service Medical

SW

SHALY CAYE WERDEL

*****.********@*******.*** / C: 605-***-****

***** ***** ***, *** *******, SD 57371

EXPERIENCE

Patient Care Technician / HAND COUNTY MEMORIAL HOSPITAL – Miller, SD 06/2017 - Current

Responded to patient alarms and requests to assess needs and to obtain necessary care for medical and personal concerns.

Collected information about special dietary requirements, assessed meals, documented intake and assisted with feeding to promote proper patient nutrition.

Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

Coordinated patient care needs with the healthcare team and provided assistance with activities of daily living.

Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.

Assisted doctors, nurses, and support staff with preparation for and conducting patient procedures.

Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments and clinics.

Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.

Accurately recorded all information and any changes on patients.

Administrative skills

Issue handling

SKILLS

Customer assistance and interaction

Listening skills

Hospitality services

SUMMARY

Versatile worker bringing valuable experience in administrative roles, including receptionist and patient services for medical-related organizations. Possessing uncompromising work ethic, time management, organization and prioritization qualities.

Care Provider / Home Instead Senior Care- Huron, SD (and surrounding areas) 10/2018 - Current

Helped clients maintain daily living standards by assisting with personal hygiene needs.

Transported clients to locations such as medical appointments and group meetings to maintain social connects and meet medical needs.

Performed light housekeeping duties by making beds, sweeping floors and sanitizing surfaces.

Assisted patients with daily personal hygiene tasks by bathing, dressing, and grooming patients.

Checked mail, shopped for groceries, and handled bull payments.

Summer Help / City of Miller- Miller, SD 06/2017 - 08/2018

Set up, adjusted machines to keep production operating at peak levels and consistently meet challenging demands.

Maintained and enforced standards of cleanliness and organization.

Trimmed and took care of park trees with general garden maintenance.

Repaired roads and drainage systems around the city as needed.

Obtained CDL to carry out the duties with the dump trucks

Prepared and inspected ballparks for ball games and events to maintain clean and neat environments for the community and athletes

Mowed city-owned properties neatly and efficiently

Inspected mosquitoes for the state by identifying and counting the mosquitoes that contained the West Nile virus

Housekeeper/Meal Preparer/Bird Cleaner/ High Plains Lodge - Miller, SD 09/2014 – 11/2017

Thoroughly cleaned hunting lodge establishment, including rooms, lobbies, lounges, and restrooms to maintain organized and welcoming environment.

Returned vacant rooms to occupant-ready statues by deep cleaning, changing linens, restocking inventory and removing trash.

Properly swept, vacuumed and mopped all floor surfaces.

Conducted meal preparations as told by supervisor and served breakfast, lunch, and dinner as scheduled.

Thoroughly cleaned pheasants that hunters had brought in and bagged appropriately for travel

EDUCATION AND TRAINING

South Dakota State University- Brookings, SD

Human Development and Family Sciences

Miller High School- Miller, SD

Graduate of 2017

CPR certified

Painter/ Patti Werdel (Mother) - Miller, SD (and surrounding areas) 05/2014 – Current

Coordinated and completed ongoing routine painting of the exterior and interior of the properties.

Cleaned and smoothed all surfaces prior to painting.

Smoothed and finished surfaces on walls, trim, and some cabinetry.

Determined appropriate color for new and replacement applications during consultation with customers.

Inspected work sites to measure dimensions, lay out work and estimate materials for each job.

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