Arlene A. Fajardo 570-***-****
*** ********* *****, *****, ** 18403 email@example.com
Dedicated and results-focused project management professional with 25+ years’ experience driving implementation of key technology programs and strategic initiatives. Managed portfolio budgets to $64M and performed key role on annual budget planning. Proven ability to design and implement small to large-scale projects utilizing various SDLC methodologies as Waterfall, Iterative and Hybrid. International project management experience. Outstanding presentation and communication skills. Strong analytical, organizational, verbal/written communication and relationship-building skills. Operates from a firm ethical base and with a high level of integrity. Areas of expertise:
Portfolio & Financial Management
Project Management Methodologies
PMO Setup & Execution
Supplier and Vendor Management
Resource allocation and balancing
Matrix team/Resource Management
Training & Mentoring
Testing Coordination & Quality Reviews
Summary of Strengths
Communicates effectively, business focused, detail oriented, very organized, results driven and consistently strives to exceed all goals set. Commitment to quality deliverables are key drivers in the success of assigned initiatives.
Portfolio & Financial Management (2014 to present)
Supports Call Center and GCRM AD organization by providing financial and portfolio support. Responsibilities include:
oConducts analysis and synthesizes financial information in order to make recommendations to senior management on financial risks and opportunities.
oWorks closely with AD and business management to coordinate and develop annual budgets.
oManages and oversees monthly portfolio forecasts, including the creation of portfolio financial variance commentary, in partnership with AD management.
oCollects data and conduct performance analyses and makes recommendations and presents results to management.
oPrepares and presents portfolio financial control book and operational review materials to leadership – portfolio financials and metrics.
oProvides guidance to management and respective team on the following process areas: vendor procurement (PO, Accrual, Invoice process), iSLA cost, Reinvest, Program and Project financials and forecasts, PPM process compliance and resource planning and utilization.
Program/Project Management (2007 to 2013)
Perform Project Manager role responsible for the successful (on time and on budget) implementation of the following RADAM Retail Life Product releases:
oWhole Life 2008
oNSCC PMF Automation for Whole Life 2008
oWhole Life IDG
o1980 CSO Sunset Endorsement Mailing
oPolicy Output Re-engineering for Term and WL08 (OPEX)
oMIDA$ IDI Integration
oPMO – Middle Market
oLife Platform – WL Rel 2.1, WL Rel 2.2 and Term Rel 1 and 2
oLife Platform - CDT 2/22 Release (ML.com, SFDC and Tranzact)
oLife Funds Expansion Release
oLife Admin D&E and Regulatory Release
oLife Firm Automation
oFusion – Alliance Discovery Project
oGA Release 1 (MetLife Build)
PMO, Governance & Methodologies (2005 to 2007)
Metrics Program: Designed, developed and implemented Metrics Program. Managed Program Rollout, Analysis, Reporting, and Improvement per developed Phased Project Plan and Schedule.
Communication Program: Designed, developed and implemented QMS Strategic Communication Plan (Intra-QMS, Intra-AD, Intra-MetLife, Extra-MetLife). Managed message content and delivery.
Single Process Set (SPS): Designed, developed and documented SPS Project Schedule, Project Management Plan and Migration and Retirement Plan. Defined, documented UAT methodology and managed user testing. Defined SPS Topology (Process Set Warehouse and Project File Structure) and completed Calligo infrastructure in partnership with Calligo team.
Training Program: Designed, developed and documented SPS Training Plan. Managed execution of approved Training Plan.
Designed, developed and rolled out Inst IT QMS website and community of practice.
Process Reengineering & Transformation (US & International)
CIGNA INA Asia Pacific Region, 1999 to 2000 - Consolidation/Transformation of local Country Operations to a Regional Processing Center. The Regional Processing Center is a center created to cater for all data and fulfillment processing within the Asia Pacific Region. The implementation of insourcing in the Regional Data Center and its associated workflow improvements reduced CIGNA’s local customer service operation through less policy processing involvement for other countries. Operation cost decreased dramatically as policies are processed in the Regional Center, creating a reduction in current staffing of local countries serviced.
System Development, Testing & Implementation (International)
CIGNA INA Philippines & New Zealand, 1998 - System countrification and implementation of Interface between System 6 (Direct Marketing PC based system) and Meridian System (AS/400 Global Accounting System) effort to further improve and automate manual data booking, eventually resulted to business savings.
American Home Assurance Company (AHAC, Malaysia), Accident and Health Division / Personal Lines (Auto), 1997 - S3 Implementation which covers all aspects of AHAC’s operating environment specific to A&H and Auto as well as all core functions (accounting, claims and operations)
Himlayang Pilipino Plans, Inc, 1996 – Redevelopment of Life Plan Insurance System and migration from S34 platform to AS/400 native.
Ayala Land Philippines, 1994 - Enhancement of existing Payroll System.
ROCHE Philippines, 1994 - Redevelopment of Sales Monitoring System from an existing system in a UNIX environment to an AS/400 based system.
Manager, IT Relationship Mgmt
Clarks Summit, PA
Feb 2001 to present
Operations & Systems Manager
Dec 1997 - Jan 2001
American Int’l Underwriters Corporation (AIUC)
Regional Deployment Center Manila, Philippines
Jun 1996 - Nov 1997
Ayala Systems Technology Inc, Manila, Philippines
May 1991 - May 1996
Bachelor of Science in Mathematics (Major in Computer Science)
Adamson University, Manila, Philippines
References are available upon request.
Tools & Technology
Project Management Software (Clarity PPM and MS Project)
MS Product Suite (Excel, Word, Powerpoint and Outlook)
Document Management & Sharing Sites (Sharepoint & Office 365)
RPG 400/COBOL 400 – AS/400 Platform