Customer Service Manager

Ralph Emerson H. Garcia

Blk. * Lot ** Sta. Barbara Homes, Sta. Barbara, Baliuag, Bulacan

+639*********

******.************@*****.***

PROFILE

Enthusiastic; Encouraging to team and staff; able to mentor and lead

Able to multitask, prioritize, and manage time efficiently

Focused on customer service; eager to meet deadlines

Excellent computer skills; experience in financial software, Microsoft Office Applications (Word, Excel, PowerPoint)

Accurate and precise attention to detail

Able to analyze problems and strategize for better solutions

Exceptional listener and communicator providing high standards and possesses a good work ethic.

Having good communication skills and the abilities in teaching, presentation and leadership skills.

EXPERIENCE

Global Dominion Financing Inc. (Branch Manager)

April 2014 - Present

Branch Manager

Duties:

Manages and supervises employees; responsible for day-to-day supervision and leadership.

Maintains and oversees all procedures and processes of the branch.

Overseeing approvals of loans, lines of credit, and other fiscal plans

Assisting with customer service and satisfaction.

Marketing branch within community to attract business.

Makes monthly report and sales growth of the branch.

Recruiting, interviewing, and hiring new employees

The Gideons International in the Philippines Inc.

January - March 2013

Intern

CERTIFICATION OF ELIGIBILITY

Civil Service Commission Honor Graduate Eligibility (Professional)

PERSONAL INFORMATION

Birthday : November 1, 1992 Civil Status : Single

Age : 26 yrs. Old Religion : Christian

Sex : Male Nationality : Filipino

Height : 165 cm. Weight : 52 kg.

EDUCATIONAL BACKGROUND

Tertiary BS Entrepreneurial Management (Cum Laude)

Polytechnic University of the Philippines - Pulilan Campus

2009-2013

Secondary Lourdes College of Bulacan

2009 (Graduate)

Elementary Donacion Elementary School

2005 (Graduate)

CHARACTER REFERENCE

Paul Ryan Pasia Eugenie Mabbayad Prof. Marvin M. Espiritu

Every Nation Campus Baliwag Global Dominion Financing Inc. Polytechnic University of the Philippines

Campus Missionary Area Manager Campus Registrar / Professor

+639********* +639********* +639*********

I hereby attest that the above information is true and correct.

Ralph Emerson H. Garcia

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