Atlanta, GA *****
Experienced Business Analyst with 2+ years’ experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of Business goals. Seeking to use problem solving and analytics skills to transform company practices into new, cost-effective solutions leading to more efficient operations. Presently, pursuing a master’s degree in MIS.
Functional Skills: Software Development Life Cycle, Agile Methodology, Functional Testing, Critical Thinking,Business Analysis, Customer focused approach.
Tools: Microsoft Dynamics CRM 2015,2016, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, JIRA, SAP Build, Microsoft Visio, Winshuttle
SAP, S4 HANA Functional Modules: Business Process Execution and Configuration of Integrated Process- Financial Accounting,Procurement, Production, Fulfillment,Material, Inventory and Warehouse Management
Soft Skills: Documentation, Problem Solving, Decision Making, Team Work
Data Base Technologies: SAP DB, SAP HANA
Programming: SQL, C
Academic Courses: Design thinking, ERP Architectures, Sales Force
Georgia State University, J. Mack Robinson College of Business Atlanta, GA
Master of Science in Information Systems Concentration: Digital Innovation December 2019
Jawaharlal Nehru Technology University Hyderabad, India
Bachelor of Technology Concentration: Information Technology June 2016
GEORGIA STATE UNIVERSITY Atlanta, GA Graduate Research Assistant 2019-Present
Assisting my professor in preparing interview questions
Recruit and/or interview subjects & collect and analyze data
Prepare other articles, reports, and presentation
TECH MAHINDRA-IT Services, Outsourcing & IT Consulting -2.5 years Hyderabad, India
Business Analyst (Microsoft CRM) 2016 – 2018
Continuous monitoring of Development activities and customer interactions.
Giving ideas to manage the vast data of the client in a single CRM application.
Understanding the business organization structure and security model of the Client to frame the Entity relationship model to be implemented in the application.
Requirement gathering and breaking down the requirements into tasks that can be understood by the development team.
Worked with Integration teams and testing teams to implement the functionalities as per the requirements.
Trained end users on the application and other integrated applications.
Involved in developing the change requests as per business requirement
Client relationship management experience resulting in a 5% revenue
Successfully bagged another project of a giant telecom company “HomeNet” ( Norway's leading provider of fiber based data communications) by projecting the business model which we developed for our client AIS telecom.
Quality Assurance Tester (For Google Client)
Expertise in Functional Testing on Mobile and Web based applications.
Experience in Test Case Design, Test Case Execution, Defect tracking and Reporting
Performed functional testing for the entire flow in DEV, SIT and UAT environments
Working with JIRA tool to maintain the test cases results and defects.
Troubleshooting and documentation of all the issues that arise/might arise while end users perform daily business transaction using the application.
Involved in client calls while user training and Production support.
Increased productivity by 20% by delivering the defect free application to the end users.
Awarded “Pat On Back” for Business Excellence.
Received Best Team Award as a member of the project – AIS Telecom.
OTHER Native Indian, Fluent in English., Ex Vice President, AIESEC