Customer Service Pharmacy Technician

Professional Summary

Skills

Work History

CYNTHIA ACOSTA

*** *.**** ** 661-***-**** ******.****@***.***

Self-motivated with 14 years of pharmaceutical experience. Pursuing to obtain a role in a setting which will allow full use of my developed organizational skills, while providing superb customer service. Offering a wide experience in a pharmacy environment. Processing and filling prescriptions

Adaptability and Dependability

Multitasking

Teamwork qualities

Medical Terminology

Stocking and replenishing

Server 03/2018 to Current

Brookdale Senior Living Inc. – Bakersfield, CA

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Recorded temperature of food and food storage areas, including freezers and refrigerators. Executed quality assurance practices to ensure positive residents dining experiences. Customer Support Specialist 12/2014 to 08/2017

Coram Home Infusion – Bakersfield, CA

Ensure compounding clean room areas and related equipment are cleaned, sanititized, maintained in compliance with the company's policies and procedure. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Mixing of IV medications, preparation of labels, prescriptions and compoundin, mixing worksheets and complete maintain product lot numbers expiration dates. Pharmacy Technician 10/2006 to 12/2014

Rite Aid Corp – Shafter, CA

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Education

California Pharmacy Technician License

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Resolved non-routine issues like third-party billing, computer system and customer service issues. Ensured proper entry and processing of patients' prescriptions into internal system. Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Diploma: General Studies 1998

Shafter High School - Shafter, CA

License Number 48425

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