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Customer Service Manager

New Braunfels, Texas, 78130, United States
May 03, 2019

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Jeani Chambers

**** *********, *** *********, ** 78130

Phone: 970-***-****

Professional Skills

●Microsoft Office



●Microsoft Dynamics AX

●Great Plains


●EDI systems (Ariba, Open Invoice, ePayables, others)

●Typing (60+ wpm)

●Financial reporting including DSO, Aging, and Allowance for Doubtful Accounts

●Revenue Forecasting

●Merger and Acquisition

●10 Key Expertise


●SOX compliance and implementation


●Management Skills

●Customer Service Skills

●ERP implementation

●Extensive Excel Knowledge

Work History

Senior Accounts Receivable Manager

Harland Clarke Holdings Corp

San Antonio, TX

January 2016 – Current

●Direct supervision of 19 Accounts Receivable personnel including 5 in offsite location

●Accountable for over $3.5 Billion in Accounts Receivable over 8 separate entities

●Created and implemented new processes and procedures to ensure SOX compliance and GAAP standards across all entities

●Responsible for reporting: DSO, Allowance for Bad Debt, Aging, revenue combined, forecasting, ad hoc reports as needed

●ME, QE, and YE close process including reporting and accruals

●Facilitate external and internal audits

●Implementing Shared Services Center for Accounts Receivable in San Antonio – moving operations from 6 different locations.

●Manage ABL Monthly reporting and yearly Audit

●OAR and Balance sheet review quarterly

●Control Cash applications, reconciliation and bank statement review

●Oversee 63 general ledger monthly account reconciliations and roll-forwards

●Responsible for analyzing and approving credit memos, debit memos, and refund requests to customers

●Monthly review of all aging reports

●Created and implemented standard bad debt analysis and accruals

Accounts Receivable Manager

Alliance Abroad

Austin, TX

March 2015 – November 2015

●Invoice and Collection

●Manage Cash Receipts

●Banking including International Wires

●Account Reconciliation

●GL Reconciliation and Journal Entries

●Manage Daily Cash Flow

●High End and Daily Reporting

Accounts Receivable Manager

Rockwater Energy Solutions

Houston, TX

November 2011 – March 2014

●Direct supervision of 22 Accounts Receivable personnel and 18 indirect reports located in field operations

●Accountable for over $750 Million in Accounts Receivable over 12 separate entities


●Created and implemented new processes and procedures to ensure SOX compliance and GAAP standards across all entities

●Major role in the company reorganization: new item master, sales tax set-up, customer conversion, legal entity, COA set-up,

●Responsible for reporting: DSO, Allowance for Bad Debt, Aging, revenue combined, forecasting, ad hoc reports as needed

●ME, QE, and YE close process including reporting and accruals

●Make and Maintain close relationships with customer AP staff, field personnel, and contract administrators

●Facilitate external audits

●Moved AR processing to Houston: responsible for hiring and training new staff

●Identified Federal, state, and city sales tax needs for products and services and applied to ERP Matrix

●Responsible for EDI interface

●Cash applications, reconciliation, bank statement review, cash transfers in and out of Canadian entities as needed

●Microsoft Dynamics AX implementation

●Mergers and Acquisitions, responsible for rolling AR into AR processes

●Part of the MSA contract team ensuring that all contracts were obtainable for AR while meeting the needs of the customer

Accounts Payable Specialist

Occidental Petroleum via Select Staffing

Grand Junction, CO

March 2011 – October 2011

●Verify Coding

●Ensure project, AFE, and task numbers are all valid and chargeable

●Process invoices for payment

●Manage contract pricing

●Office management

●Various clerical and professional duties as needed

Administrative Specialist (Billing & AR)


Carrollton, TX

November 2007 – December 2010

●Invoice and add necessary charges to billing documents.

●Work closely with Customer Service to ensure timely deliveries

●Maintain filing process – Lead on SOX compliance

●Investigate shipments and find solutions to shipping problems

●Work closely with freight forwarders to complete the shipment process.

●Ensure customs and import/export regulations are kept in compliance on all shipments

●Lead on all Capital equipment billings and shipments

●Complete documentation for all exports including Bill of Ladings, Certificate of Origins, Dangerous Goods Certificates, Fumigation Certificates, SLI, ATA Carnet, Canadian Customs Invoices, ISPM15, and other documentation pertaining to the exportation of goods.

Sr. Administrative Assistant (Billing & AR)


Grand Junction, CO

August 2005-August 2007

●Initiated Workers’ Compensation paperwork and maintained files.

●Managed process for uploading invoices into database.

●SOX Compliance Lead for Accounts Receivable

●Assisted department managers with file location

●Planned and coordinated luncheons for related meetings.

●Prepared travel arrangements as necessary for traveling employees.

●Ensured that payroll hours entered accurately for release of paychecks and implemented spreadsheets for specialty payroll.

●Provided administrative support for department administrator.

●Assisted in troubleshooting and maintaining office hardware and software.

●Accurately invoiced customers after the completion of job making certain pricing and charges were accurate.

●Entered and reconciled expense reports.

Full Charge Bookkeeper,


Grand Junction, CO

May 2001-November 2002

●Initiated a new Bookkeeping program to make money management and reporting easier.

●Prepared monthly, quarterly and specialty taxes as required.

●Maintained employment and personnel records as required by law.

●Managed 5-15 employees in food and liquor management all while conforming to state regulations.

●Scheduled and maintained conference calendar for all activities hosted.

●Ensured that all business licenses were current and applied for new accreditations as necessary.

●Wrote New Employee Reference Guide, which helped employees better understand the company, its operations, and who to contact with questions.

Receptionist / Billing Administrator,

Dufford, Waldeck, Milburn & Krohn

Grand Junction, CO

June 2001-July 1999

●Greeted clients and organized conference schedule for the attorneys.

●Fielded phone calls for attorneys and staff on a multi-line phone system, screening all incoming calls, and taking detailed messages

●Wrote interoffice memorandums and daily reminders.

●Completed monthly invoicing including editing and verifying all charges.

●Managed the client database and ensured new clients were entered correctly.

●Maintained phone system.

●Made deposits on a daily basis.

●Wrote, posted, and mailed all checks out of the advance account.

Education & Certificates

July 2018 Certified GBS Professional Certificate

The Hackett Institute

December 2011 Business with emphasis on Energy

Colorado Mesa University 3.92 GPA

December 2010 Associate Degree (A.S.)

Navarro College, Corsicana, Texas

Awards & Honors

●Pillar of Excellence Nominee 2017

●Core Value Award Winner 1st QTR & 4th QTR 2016

●Alpha Chi National Honor Society (Vice President) 2011

●Honored with MVP after creating new spreadsheet for departmental use. 2006

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