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Air Force Quality Manager

Edmonton, Alberta, Canada
May 03, 2019

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Cover Letter Essentials

I'm interested in the position of Data Entry, as advertised on the postjobfree webpage.

I have 25 years of experience in Quality Management and Document Control in both public and private sectors. I'm well-versed in ISO, and document handling required for this position.

The combination of public and private experience, combined with my ability to manage staff, review documentation and successfully take companies through Quality audits, makes me a strong candidate for this position.

I have 4 years using SharePoint as the primary documentation management tool within a construction industry environment. This included creating and managing a drawing records library, for structural, electrical, and supporting discipline drawings. Extremely comfortable using Microsoft office suite (word, outlook, access etc.), this has been a main stay of my computer use for many years.

I look forward to hearing from you.

John Hayes

12503 79 St.

Edmonton AB

T5B 2M4

Mobile: 587-***-****


Executive Summary

Certified Quality Management professional with strong organizational and people management skills.

Core Qualifications

Quality Management (ISO 9001-2008)

ISO 9001-2008 Quality Lead Auditor (BSI Certified)

ISO 14001-2004 Environmental Auditor (BSI Certified)

Aircraft Maintenance Supervisor (Royal Canadian Air Force)

Aircraft Accident Investigation (Royal Canadian Air Force)

Technical Proficiencies

SharePoint 2010 Site Administration

Adobe Acrobat PDF Forms

Java Script

Microsoft InfoPath

Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

Professional Experience


Edmonton, AB

Quality Supervisor (Process)


The primary focus of this position was to champion Quality process, document control, data tracking, and supervising the Quality Assurance team.

Other duties included:

Writing Quality system procedures

Designing NCR (Non-Conformance Reports) forms, CO (Change Order Forms), templates for procedures and process, and form templates to be used throughout the business

Designing a document and records system using SharePoint for controlled technical documents

Establishing Quality control standards (such as Inspection Test Plans, and document control process)

Coordinating common process with managers to ensure that each project met the customer’s specifications

Performing Quality checks on the construction services departments

Tracking and distributing Change Requests /Orders and NCRs

Managing programs and developing reporting procedures designed to ensure consistent output within the established standards

Creating a SharePoint Tracking system for Change Orders and NCRs, using InfoPath

Administering SharePoint Documentation site

Managing and scheduling internal audits of the Quality system

Evaluating the effectiveness of the Quality Management System (QMS) through formal audits and monitoring of the NCR system

Providing ongoing reporting of effectiveness of the QMS

Royal Canadian Air Force

Technical Liaison, Royal Canadian Air Forces and Bell Helicopter


Oversaw the handling of military aircraft equipment at Bell Helicopter (supply facility). Ensured that all military items were handled as per contract, Canadian airworthiness regulations and military Air Force requirements.

Other duties included:

Establishing routines that expedited the handling and recording of component history between the end user (RCAF Air Units) and Bell Helicopter

Serving as internal auditor to ensure airworthiness compliance

Monitoring standards, and implementing process to enhance airworthiness

Implementing and driving continuous improvement activities through implementation of process and best practices between end users and Bell helicopter

Designing and implementing standard operating procedure for all operations of current position

Providing recommendations to the WSM (Weapon System Managers) for planning and forecasting of future demand for aircraft spares and supplies

Measuring, analyzing, and improving turnaround time for repair and overhaul

Planning and identifying changes to methods of work to achieve planed turnaround times at both end users and Bell Helicopter

Overseeing the development and implementation plans to ensure efficient use of purchasing, inventory control and distribution, to meet aircraft serviceability targets

Royal Canadian Air Force

Sergeant (Sgt.) 417 Squadron (RCAF)


Primaries duties included serving as Quality Manager, Flight Safety Investigator/Flight Safety NCO and Squadron Training Sergeant.

Other duties included:

Ensuring that the unit Quality system met the Royal Canadian Air Forces quality objectives, AF9000, which was based on the ISO 9001-2008 standard

Serving as lead investigator for aircraft incident and accidents within 417 Squadron, promoting the safe and effect use of air assets

Contributing to strategy formulation and forward planning as a member of the management team

Establishing procedures that expedited responses to the senior management team on Quality and flight safety issues

Optimizing the Quality system by coordinating other reporting systems with Quality to better meet information requirement targets

Monitoring staff training requirements for the squadron

Booking the required training for staff as needed to ensure compliance with training requirements, thereby ensuring squadron qualified manning levels were kept at operational levels

Rexall Place

Edmonton, AB

Alcohol Compliance Officer


Duties included:

Supervising alcohol compliance team, and ensuring staff were briefed on upcoming events

Identifying high-risk areas and assigning appropriate staff

Enforcing the Alberta Alcohol Consumption Regulations within Rexall Place

Monitoring staff serving alcohol at Rexall Place to ensure compliance with all applicable rules and regulations

Liaising with management regarding any violations of the alcohol compliance regulations


Thomas Krywko

Phone: 780-***-****


Wissam (Sam) El Mohtar

Director, Transportation Infrastructure Delivery

City of Edmonton

Rachael Rann

Manufacturing Quality Engineer

Global Supply Chain

Schneider Electric

Phone: 780-***-****


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