Social Media Digital Marketing
Resume:
DIVYA VERMA
OFFICE ASSISTANT / ADMIN
HUDCO (HOUSING & URBAN DEVELOPMENT CORP. LTD.)
OFFICE ASSISTANT / ADMIN
CONTACT
PROFILE
EDUCATION
Office Assistant with 2+ years of experience handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and cost-cutting abilities, while maintaining high standards and achieving company goals. Aiming to leverage my work experience and abilities into a managerial role at your company. Possess a Technical Writing skills as well.
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C-9/8, St No-7, Arjun Mohalla, Maujpur, Delhi- 110053
PROFESSIONAL EXPERIENCE
MAY - 2017
PG DIPLOMA IN OFFICE MANAGEMENT, YMCA
GPA – 80%
Simplified the processes of retrieving data from the computer system, maintaining department records, typing and compile reports daily, quarterly and annually.
Research all client files discrepancies, and act accordingly, consistently attaining 95%+ customer satisfaction
Supervise and train new inters for call follow-up on existing customers.
Attentive responsibility towards associates to optimize processes.
Type confidential letters for senior members.
November, 2018
MA ENGLISH
IGNOU
GPA – 54%
BA (HONS.) ENGLISH
SOL, DU
GPA – 49%
August, 2015
KEY SKILLS
WPM 30
12-JULY-2017 to 25-AUGUST-2017
MS Office Suite
OFFICE ASSISTANT
GRM METMESH PVT. LTD., KAROL BAGH, DELHI
English
Answered incoming calls (avg. 40/day) resolving issues with both customers and billing department
Improved customer service rating by 15% by training other employees in correct phone handling
To make follow-up calls and promotional calls
Analyzed all company data entry systems and prepared recommendations for system-wide efficiency improvement
Writing Skills
Communication Skills
Team Leadership
Contact this candidate