DIVYA VERMA

OFFICE ASSISTANT / ADMIN

HUDCO (HOUSING & URBAN DEVELOPMENT CORP. LTD.)

**-******-**** ** *******

OFFICE ASSISTANT / ADMIN

CONTACT

PROFILE

+91-971*******

EDUCATION

Office Assistant with 2+ years of experience handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and cost-cutting abilities, while maintaining high standards and achieving company goals. Aiming to leverage my work experience and abilities into a managerial role at your company. Possess a Technical Writing skills as well.

ac9akp@r.postjobfree.com

C-9/8, St No-7, Arjun Mohalla, Maujpur, Delhi- 110053

PROFESSIONAL EXPERIENCE

MAY - 2017

PG DIPLOMA IN OFFICE MANAGEMENT, YMCA

GPA – 80%

Simplified the processes of retrieving data from the computer system, maintaining department records, typing and compile reports daily, quarterly and annually.

Research all client files discrepancies, and act accordingly, consistently attaining 95%+ customer satisfaction

Supervise and train new inters for call follow-up on existing customers.

Attentive responsibility towards associates to optimize processes.

Type confidential letters for senior members.

November, 2018

MA ENGLISH

IGNOU

GPA – 54%

BA (HONS.) ENGLISH

SOL, DU

GPA – 49%

August, 2015

KEY SKILLS

WPM 30

12-JULY-2017 to 25-AUGUST-2017

MS Office Suite

OFFICE ASSISTANT

GRM METMESH PVT. LTD., KAROL BAGH, DELHI

English

Answered incoming calls (avg. 40/day) resolving issues with both customers and billing department

Improved customer service rating by 15% by training other employees in correct phone handling

To make follow-up calls and promotional calls

Analyzed all company data entry systems and prepared recommendations for system-wide efficiency improvement

Writing Skills

Communication Skills

Team Leadership

Contact this candidate