Customer Service Representative

Objectives

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customers and exceed customer expectations. Looking for position with the opportunity for growth.

Experience

Fairfax Virtual Solutions, Inc. Mclean, VA

Co-Owner Mar 2011 to Present

Consulting Services as an Independent Business in the Arise Virtual Solutions network.

We assist our partners through the entire process, provide them with the necessary information to be successful as a Client Support Professional and an Independent Business Owner.

Provide our clients with high quality, cost-effective technology and business, to enable them to improve their strategic position in the marketplace.

US Airways Dulles, VA

Customer Service Agent (CSA) Dec 2009 to Feb 2011

As Customer Service Agent (CSA) I provided friendly and helpful service to all passengers. Assisted passengers and checked flight tickets at entrance gate when boarding or disembarking from commercial airplane. Examined passenger tickets to ensure that passengers had correct flight and seat assignment. Directed passengers to correct boarding area, using passenger manifest, seating chart and flight schedules. Verified names on passenger manifest and processed passengers' tickets to authorize boarding the airplane. Directed passengers to air-terminal facilities. Opened gate and allowed passengers to board airplane. Sale Airline tickets and checked baggage and directed passengers to designated concourse. Assisted elderly, disabled, and young passengers to board and disembark from airplane. During gate operation I controlled Jetway systems, Auto Leveler, Spacer, and Canopy to assist the aircraft with docking.

Adecco Staffing Vienna, VA

Customer Service Greeter Aug 2008 to Dec 2009

As a contractor for Verizon Wireless I performed these duties. Greet customers; get account information so I can properly direct them to the appropriate department. Check the availability for customer upgrade... Notified customers when service was completed and accepted payments. Arranged for repair and replacement of defective items covered by warranty. Assisted customers to select and purchase specified merchandise.

NRI Staffing Resources Reston, VA

Switch Broad Operator Jan 2007 to Jul 2008

as a contractor for Nextel I performed these duties. Operated cord and cordless switchboard to relay incoming, outgoing and interoffice calls. Kept record of calls placed and toll charges. Supplied information to callers and recorded messages. Performed clerical duties, such as typing, proofreading and sorting mail. Supervised employees, scheduled work hours, resolved conflicts, and determined salaries.

Fairfield Resorts Alexandria, VA

Head Guest Reservation Clerk /Housekeeping Lead March 2006 to Jan 2007

Greeted registered and assigned room to guests. Offered information pertaining to available services and facilities of hotel, points of interest and entertainment attractions. Kept records of calls for service. Maintained records and produced reports for night audit. Responded to written and telephone requests for reservation. Assisted subordinates and supervisors in identifying and resolving problems. I was the employee of the month of March.

Quality Inn Hotel Woodbridge VA

Head Guest Reservation Clerk /Housekeeping Lead Jan 2004 to Feb 2006

Meeting and greeted guests assigned rooms contacting business such as association, and social groups to bring business for hotels, and resorts. Executed daily operations offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions. Kept records of calls for service. Maintained records and produced reports for night audit. Responded to written and telephone requests for reservation.

Denny's Restaurant Woodbridge, VA.

Assistant Manager Jun 2002 to Dec 2003

Supervised twelve employees, scheduled work hours, resolved conflicts, and determined salaries. Trained and managed eight waitress and four cooks and achieved significant improvements in their productivity. I reviewed financial transactions and monitored budget to ensure efficient operation, and ensured expenditures stayed within budget limitations. I also estimated food and beverage costs, requisitioning and purchasing supplies.

Albertson Supermarket San Antonio, TX

Bakery Assistant Jan 2001 to Jun 2002

Mixed and baked ingredients according to recipes to produce breads pastries and other baked goods. Measured flour, sugar, shortening and other ingredients to prepare batters, dough, fillings and icing, using scale and graduated containers. Emptied ingredients according to specifications. Rolled, cut and shaped dough to form sweet rolls, pie crusted tarts, cookies and related products and confectionery. Responded to written and telephone requests for baked goods

US Army Commissary Schweinfurt, Germany

Customer Service Representative February 1997 to October 1999

Filled customer's orders, performing duties such as obtaining items from shelves, freezers, coolers, bins, tables, and containers. Responsible for training and discharged workers. Responsible for written and telephone request. For department directed customer service activities of establishment to install service. Contact service personnel over radio, telephone in different department give information regarding service and installation to serve as an organization including specific tasks.

Education

Bushwick High School Brooklyn, NY

High School Diploma 1982

Ashworth College Norcross, GA

References

Available upon request

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