Front Desk Customer Servic
Resume:
Krishna Thomas
Brampton, ON
***************@*****.***
To be employed as a Customer Service Representative, with the ability to work towards the aim of assisting and exceeding expectations while developing and maintaining a professional and unique skillset to ensure stability at work. I am a team-oriented, pragmatic employee with excellent technical, analytical, and communication skills, demonstrated by my experience and qualifications. Work Experience
Packer
Amazon Fulfillment Centre YYZ4 - Brampton, ON
October 2018 to March 2019
My core job was to ensure the correct items are packed in the correct shipment. Attach any important labels that’s needs to be added and ensure all items are scanned correctly and properly packed. Front Desk Agent
Jewel Grande Montego Bay Resort and Spa
January 2018 to June 2018
responsible for welcoming the guests, check them in and out, make postings to the rooms for other services outside of the all-inclusive package, room assignment, logging of Bands and children bracelets and introduce guests to their Butlers. Both Front Office Agents and Opetators work hand in had so as an operator I was responsible for taking inbound and outbound calls for the hotel,arrange wakeup calls, report issues to different departments and doing follow ups. Front Desk Agent
Iberostar Rosehall Beach Resort and Spa
October 2017 to January 2018
responsible for checking guests in and out. Assisting and resolving guest with any issues they may have. Introduce guests on the property, ensuring the float is balance. Invoice payment, settlements and inserting charges on guest's files that is not a part of their all-inclusive packages. Butler Operations
Beaches Negril Resort and Spa
2016 to 2016
ensured all guests' needs and requirements were met by exceeding their expectations, and creating a weekly planner upon their arrival, which matched their interests and desires. Club Sandals Agent - responsibilities included providing guests with all relevant information needed and conducted full property orientations for guests when required. Front Desk Agent - provided guests with assistance and information during the check-in and check- out processes, and informed guests about practicing Environmental Health and Safety Policies at the organization.
Room Attendant - worked assiduously to ensure all standards were met regarding presentation and management of each room, including cleaning, safety, and comfort. Education
Associate in Hospitality & Tourism Management
Knox Community College
2013 to 2016
Black River High School
2008 to 2013
Skills
EXCELLENT COMMUNICATION SKILLS (2 years), PROJECT MANAGEMENT (Less than 1 year), TIME MANAGEMENT (1 year)
Additional Information
Skills
• Project Management
• Time Management
• Ability to assist and resolve problems that may arise effectively and efficiently
• Strong ability to perform multiple tasks efficiently, accurately, and organized
• Excellent communication skills.
• Micros Opera System-I am able to manover the system in updating reservations, collecting and posting payments, room assignments and generating any form of reports.
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