Quality Management
Resume:
Lanette Rozier
** ***** ***** ***** ***** Amboy, NJ 08879 732-***-**** *******@****************.***
Professional Summary
Innovative, customer-oriented healthcare administrator with vast experience in, and strong knowledge of the healthcare delivery system, quality improvement, and regulatory requirements, combined with strong clinical skills. Seeking a position that will allow me to utilize over 25 years of experience in improving quality of care.
Skills
Accomplished leader
Strategic planning capability
Independent judgment and decision-making
Project management authority
Analytical thinker
Strong presentation skills
Planning and development
Resource management expertise
Quality improvement competency
Work History
Director, Quality Improvement 1/2017 to Current
Vital Decisions LLC, Edison N.J.
Expanded the quality improvement department from one dimensional to full service.
Monitored delivery of quality, business outcomes, and company goals via implementation of an online reporting system.
Created new process for accurate and reliable measurement of staff performance, and company metrics.
Coordinated with the COO, and Director of Client Management to assure delivery of quality on all health care plan contracts.
Developed new policies and procedures that better reflected organizational goals.
Designed and implemented all quality improvement projects.
Supervised, and trained departmental staff.
Chief Operating Officer 09/2013 to 12/2016
Preferred Behavioral Health Group – Brick, New Jersey
Developed and achieved financial and growth goals.
Represented and interpreted functions and services to other institutions, the public, government agencies and other organizations.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Strategically planned methods to achieve operational goals and targets.
Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Introduced, negotiated and implemented new projects to expand scope of engagement.
Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Director of Quality Improvement 01/2010 to 08/2013
Preferred Behavioral Health – Brick, N.J.
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
Audited processes to achieve thoroughness of documentation and maintenance of facility standards.
Developed a process to confirm accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
Created regular monthly meetings with physicians to improve communication, and ensure client satisfaction and compliance with set standards.
Resolved and satisfied client requests and internal operational issues.
Utilized customer survey information to prioritize areas of improvement, and enhance service delivery.
Interpreted and communicated new or revised policies to staff.
Ensured continuous education of staff on state and federal statutes, rules and regulations governing home care services by instituting an e-learning system.
Demonstrated compliance with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations during external audits of programs.
Psychotherapist 01/1989 to Current
Self Employed – Freehold, NJ
Maintained a private counseling practice assisting individuals, and couples to overcome impediments to quality of life.
Education
Master of Arts: Social Work,
Rutgers University Graduate School of Social Work - New Brunswick, New Jersey
Certifications
Licensed Clinical Social Worker
Certified Imago Therapist
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