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Customer Service Care

Victoria, British Columbia, Canada
May 03, 2019

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Sanketh Ujjani Venkataram Phone: 250-***-****

**** ********* ****,

Victoria BC,

V8P 5A5

Area of Expertise

• Talent Assessment & Acquisition • Multi-Location Recruitment

• Full cycle Recruitment • High Volume Staffing

• Placement & Onboarding • Applicant Tracking Systems

• Client Relationship Management • Experience working in a union environment and recruiting for union &

nonunion roles

Professional Experience

Human Resources Assistant-Temporary Assignment (Nov 2018- Apr 2019) Maximus Canada

• Recruited for Service BC and various Work BC positions in BC.

• Developed and updated job descriptions and job specifications.

• Developed creative recruiting strategies that met anticipated staffing needs.

• Engaged with staffing agencies, search firms to fill temporary and specialized positions.

• Maintained an accurate applicant tracking system.

• Coordinated with hiring managers to create and maintain recruiting and interviewing plans.

• Prospected for, processed, and hired over 65 qualified applicants for Service BC over a period of 3 weeks with a zero rate of loss.

• Managed all phases of recruitment including reference checks and on boarding.

• Provided analytical and well documented recruiting reports to the rest of the team. Customer Care Executive (Feb 2018- Nov 2018)

Service BC

Maximus Canada

• Handle 100+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction in regards to accessing government information.

• Trained two new employees in how to use Knowledge base, research information on BC Government webpage and organizing customer interaction logs.

• Worked closely with the Ministry of Finance (Property Tax Division) assisting customers with questions concerning to Property taxes, Tax Deferment and Home Owners grant.

• Consistently dealt with confidential information and services; maintained the highest standard of discretion when handling customer’s personal information. Help Desk Support (Nov2017- Feb 2018)

Health Insurance BC

Maximus Canada

• Provided accurate and appropriate information in response to customer inquiries related to pharma care account and prescribed medication coverage under the pharma care program.

• Handled inbound and outbound calls from doctors and pharmacists while utilizing Pharma net.

• Address customer service inquiries in a timely and accurate fashion.

• Serve as the main initial liaison between patient and medical staff.

• Adjudicated range of medical benefits claims like Plan G (Psychiatric Medications), Plan D

(Cystic Fibrosis), Plan P (BC Palliative Care Drug plan).

• Set up and explain new patient insurance procedures. Administrative Specialist-Human Resources (Jan 2017-Nov 2017) National Money Mart- Head Office, Canada,

• Completed employment verification requests, respond to queries regarding benefits, payroll, leave and salary.

• Provided administrative support to clients advising on actions taken, policy and procedures and completion of correct documentation.

• Assisted clients with queries as it relates to complex tax issues and deductions.

• Flagged appropriate departments for follow up when required. HR Recruiter (Jan 2014-Aug 2015)

[24], Bangalore, India

• Worked closely with hiring managers and department managers to coordinate planning activities regarding hiring, trends, needs and recruiting strategies.

• Leverage online recruiting resources and in-house recruitment efforts to identify and hire the very best candidates.

• Engaged with staffing agencies, search firms, and college placement offices to fill temporary and specialized positions.

• Address questions from public, employees, and outside agencies regarding current employment opportunities and application status.

• Maintain accurate and well-ordered documentation on all candidates.

• Performed detailed reference checks and/or reference analysis on selected candidates.

• Extended offers of employment to selected candidates under the direction of the hiring managers and within company guidelines.

• Delivered employee orientation and training.

HR Recruiter (May 2011-May 2012)

Blossom Consultants, Bangalore, India

• Consulted with and provide the most suitable placements for the candidates.

• Processed candidates to match the clients’ requirements through various job portals and other sources, conducting preliminary interviews and short listing.

• Conducted weekly interviews for customer service representatives and chat specialists, recruiting, screening, and placing candidates.

Technical Support Executive (Jul 2010-May 2011)

First Source, Bangalore, India

• Resolved Talk Talk Customer’s Technical complaints and concerns with excellent problem- solving and negotiation skills.

• Documented technical issues and created work tickets for higher level support.

• Provided continuous communication to maintain positive rapport with customers.

• Researched hardware issues to resolve complaints, answer inquiries and outline solutions. Education

PDD in Human Resource Management & Leadership (Sept 2015-Apr 2017) Camosun College, Victoria, BC

Master of Business Administration (Sept 2012-Nov 2013) The University of Northampton, United Kingdom

Bachelor of Engineering - Mechanical (Sept 2005-Aug 2010) M.S Engineering College, Bangalore, India

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