Customer Service Technician

GREG WILLIS

*** ******** ***

Regina, Saskatchewan S4N 7P2

306-***-**** (cell)

HIGHLIGHTS OF RELEVANT QUALIFICATIONS

* Journeyperson Heavy Duty Mechanic (Red Seal)

* Qualified as Automotive Service Technician

* Proven Academic Success: High School and Post Secondary

* Experienced team player work (work experience), sports and coach (Equestrian Centre)

* Diversified life experience with travel and outdoor adventure

* Exceptional Interpersonal Skills (natural & enthusiastic communication ability)

* Demonstrates initiative, reliability and respect in the workplace

* Values the importance of customer service and client satisfaction

WORK EXPERIENCE

Herc Rentals

(HERTZ EQUIPMENT RENTAL), 625 Winnipeg Street North,

Regina, Saskatchewan

March, 2016- present

Red Seal Journeyperson

Responsibilities

Lead Hand responsibilities in Shop

Diagnose equipment problems

Service/Repair Heavy Duty Equipment

Field Mechanic

Was a head on-site mechanic for a large project

Customer Service

Work order, billing preparation, quotes

Shipping, receiving, rental returns

Inspect rental returns

BRANDT TRACTOR, Highway #1 East, Regina, Saskatchewan

June, 2012 – March 2016

Level 4 Apprentice

Responsibilities

Service Heavy Duty Machinery

Diagnose equipment problems

Component rebuilds

Field experience (on-site service)

Work individually and as a team member

Work order and billing preparation

Customer service

Preventative Maintenance Service Technician

REGINA EQUESTRIAN CENTRE - April 2007 - September 2010 (in high school)

Pinkie Road, Regina, Saskatchewan

* assisted with coaching youth horseback riding

* trained horses, tended to livestock, yard maintenance

* installation of electrical fencing, carpentry projects

* skid steer experience, operated farm machinery - cleaned out pasture,

snow removal

EDUCATION

March, 2017

Red Seal Journeyperson

December, 2016

Sask Polytech – Heavy Duty Mechanic Level 4

Average 85%

December, 2015

Sask Polytech – Heavy Duty Mechanic Level 3

Average 84%

October, 2014

SIAST – Heavy Duty Mechanic Level 2

Average 79%

October, 2013

SIAST – Heavy Duty Mechanic Level 1

Average 80%

September, 2011 - May, 2012

Automotive Service Technician (Year 1 & 2)

SIAST Palliser Campus

Moose Jaw, Saskatchewan

June, 2011 - Grade 12 Matriculation

Sheldon Williams Collegiate, Regina

* Grade 10, 11 & 12 - 80%+ average (Honour Roll)

* Grade 10 - Most Improved Player - Badminton and Volleyball

* Grade 11 - Most Valuable Player - Volleyball

- Team Captain- demonstrated leadership and team skills

* Auto 10, 20, 30

* Woodworking 10, 20

* Grade 11 - Trek School (Outdoor Education)

- Was one of 22 students selected from Regina Public Schools

to be a program participant

- Spent the winter semester learning in the outdoors

(worked independently on a number of projects with little

supervision)

- Semester involved winter camping/survival & Self-contained

Northern canoe trip (many opportunities to demonstrate initiate

and problem solving skills individually and as a team player)

COURSES/CERTIFICATES

*Capital Fire Protection

*Skidsteer/Mini-Excavator Safety (2019)

*Fall Protection Program (2019)

*Elevated Work Platform Safety (2019)

*Forklift Safety (Class 1,4,5,7) (2022)

*Transportation Dangerous Goods Certified (2020)

*CFC/HCFC/HFC Control in Refrigeration and

Air Conditioning

*WHMIS

*First Aid/CPR Certification (2020)

* Level 1 Western Riding (Horseback)

* Lifeguard Certification

* Flat Water Certification

* Boat Safety Certification

ACTIVITIES/INTERESTS/VOLUNTEER WORK

* horseback riding, snowboarding, volleyball, fishing, travel,

Saskatchewan Rough Riders, violin, mechanics and automotive

REFERENCES

Deanna Radcliff, Owner

Regina Equestrian Centre

Pinkie Road, Regina

Cell: 306-***-****

Kelly Anderson, Supervisor

Brandt Tractor, Highway #1

Phone: 306-***-****

Keith Boyd, Lawyer

Kanuka, Thuringer Law Firm, retired

Phone: 250-***-**** (cell)

Email: *****@*****.**

Contact this candidate