Sign in

Customer Service Industrial Training

Al Khor, Qatar
May 03, 2019

Contact this candidate


Abhilash Raghunathan Nair

Doha, Qatar

Mobile: +974-********

Passport No: M7852971

Professional Summary

Tasteful and experienced Hotel Steward utilizes exceptional customer service and hospitality skills to ensure all guests experience the best fine dining experience. Has excellent understanding of reservation scheduling and supervising dining room staff. Has a Bachelor’s Degree in Hospitality Management and around three years of experience in fine dining hotel establishments. Core Qualifications

Excellent interpersonal and social communication skills

Strong customer-service focus and hospitality management

Good knowledge of tableside preparations

Solid experience with coffee making and pouring

Effective assignation of server duties and sections

Strong ability to obtain guest satisfaction

Able to lead dining staff


Hotel Steward

October 2017 – March 2019

The Regal by Tunga

Mumbai, Maharashtra

Job Responsibilities

Took reservations and entered them into the hotel’s system.

Greeted guests entering into the fine dining establishment.

Assigned dining service duties to servers and assigned sections.

Prepared table-side presentations and poured wine for guests.

Focused on quality customer-service delivery by all dining room staff. Team Member – Food and Beverage Service

August 2016 – March 2017

Vision Cafe

Mumbai, Maharashtra

Job Responsibilities

Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.

Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.

Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.

Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.

Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.

Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.

Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.


Bachelor of Science – Hospitality Studies


Anjuman-I-Islam’s Institute of Hotel Management and Catering Technology Industrial Training

Successfully completed industrial training from Fariyas Hotel Pvt Ltd, Colaba, Mumbai Job Responsibilities

Restaurant managing

Overlooking and conduction of housekeeping activities Project

To create alternative hospitality in the form of eco hotels in Mumbai.

Analysing the importance of green hotels

Features like water conservation, energy saving, locally produced foods, reusable utensils

Air quality improvement, sustainable source for furniture and bedding Achievements

Received NCC cadet training at High School.

First in 5000m running at Junior College Event.

Language Proficiency

English, Hindi, Marathi, Malayalam

Computer Skills

MS Office, MS Word, MS Power point


Endurance Sports


Video Production

Playing Football


I hereby declare that the information furnished above is true to the best of my knowledge and belief. Abhilash Raghunathan Nair



Contact this candidate