Abhilash Raghunathan Nair
Passport No: M7852971
Tasteful and experienced Hotel Steward utilizes exceptional customer service and hospitality skills to ensure all guests experience the best fine dining experience. Has excellent understanding of reservation scheduling and supervising dining room staff. Has a Bachelor’s Degree in Hospitality Management and around three years of experience in fine dining hotel establishments. Core Qualifications
Excellent interpersonal and social communication skills
Strong customer-service focus and hospitality management
Good knowledge of tableside preparations
Solid experience with coffee making and pouring
Effective assignation of server duties and sections
Strong ability to obtain guest satisfaction
Able to lead dining staff
October 2017 – March 2019
The Regal by Tunga
Took reservations and entered them into the hotel’s system.
Greeted guests entering into the fine dining establishment.
Assigned dining service duties to servers and assigned sections.
Prepared table-side presentations and poured wine for guests.
Focused on quality customer-service delivery by all dining room staff. Team Member – Food and Beverage Service
August 2016 – March 2017
Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.
Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
Bachelor of Science – Hospitality Studies
Anjuman-I-Islam’s Institute of Hotel Management and Catering Technology Industrial Training
Successfully completed industrial training from Fariyas Hotel Pvt Ltd, Colaba, Mumbai Job Responsibilities
Overlooking and conduction of housekeeping activities Project
To create alternative hospitality in the form of eco hotels in Mumbai.
Analysing the importance of green hotels
Features like water conservation, energy saving, locally produced foods, reusable utensils
Air quality improvement, sustainable source for furniture and bedding Achievements
Received NCC cadet training at High School.
First in 5000m running at Junior College Event.
English, Hindi, Marathi, Malayalam
MS Office, MS Word, MS Power point
I hereby declare that the information furnished above is true to the best of my knowledge and belief. Abhilash Raghunathan Nair