Engineer Field Service
Resume:
ARTHUR MONDESTIN
Spring Valley, New York 10977
********@*********.***
OBJECTIVE
Using my professional experience and academic know-how in both field technology and analysis
to develop business solutions as well as implement new technology, installations, network, training programs,
trade shows, writing specs and testing equipment, formulating operating procedures and evaluation methods.
HIGHLIGHTS OF QUALIFICATIONS
- 19 years of experience implementing business solutions, control and quality methods
• Train staff in use of software… Provide technical support for all systems and software
• Excellent analytical skills and ability to troubleshoot/resolve problems
• 18 years of experience in installation and configuration of computer networks
• Experience managing projects from inception to completion
• Hands on experience in retail, manufacturing and accounting environments
• Excellent communication and interpersonal skills
EMPLOYMENT HISTORY
02/18 – 10/18 Alternative Biomedical Solutions Inc. – Carrollton, Texas – New York, New York… Contract
Field Service Engineer - Biomedical - Laboratory Systems and Toxicology Equipment
- Installations - Insure completion of quarterly PM’s - Work in refurb shop - Run instrumentation
- Customer, Tech and phone support - Keep repeat call rate to a minimum
- Perform related duties as assigned by Supervisor - Stay up to date on company training
- Maintain compliance with all company policies and procedures
- Travel 70% or more
09/12 – 12/17 General Hospital D’Haiti – Port - Au - Prince, Haiti – On-Site Engineer - Contract
- Experience on Philips, Siemens CT’s, Lap Laser installations.
- Mechanical, Electrical and Biomedical Equipment Installations.
- Troubleshooting, wiring, testing, setting and installation of projectors, interactive flat panels, and LCD
- Experience in multi-modality medical diagnostic imaging equipment troubleshooting and repair. Modalities
To include multi-vendor general radiology (GE, Philips, Siemens) - Providing training to staff
- Maintaining inventories for Hardware, Software licenses and applications
01/12 – 07/12 Biosense Webster by Johnson & Johnson Inc. – New York, NY – Kelly Services - Contract
Field Service Engineer – New York City and Seven other States
• On site installations, troubleshooting and repair of customer problems on Biosense products.
• Meet company guidelines for response time and service levels.
• Manage territory budget and account management.
• Differentiate between hardware and software product problems.
• Carto3, Carto XP EP Navigation Systems, Carto RMT Electroanatomical mapping,
AcuNav Ultrasound Catheter, ThermoCool irrigated Tip Catheter and Integrated Ablation
EZ Steer Bi-Directional Catheters, CartoSound Image Intergation Module with 3D Soundstar.
10/05 – 06/11 Omnicell Inc – New York, NY
Field Service Engineer – Biomedical
New York City (NYU Medical Center) (New York Downtown Hospital)
• On site troubleshooting and repair of customer problems on Omnicell products.
• Meet company guidelines for response time and service levels.
• Differentiate between hardware and software product problems.
• Collect and report all customer and problem data in Omnicell database.
• Escalate product bugs, malfunctions, and design issues through support channels for resolution.
• Participate in on-call program for providing 24 hour/7day a week support coverage.
2
01/01 – 09/05 Merrill Lynch Production Technology. – Piscataway, New Jersey
Electrical, Mechanical and Networking – On-site Engineer
•Mechanical setup, Electrical Maintenance and repair
•Updating documentation for installation and repairing procedures
•Set up connectivity devices for Windows and NT Networks on digital printers
•Network configuration installation and maintenance
•Electronics, Electrical, Mechanical on mailing equipments and printers
•Spare parts inventory control.
1996 – 2001 inTelmail USA Inc. – Tarrytown, New York
Technical Service Manager & Field Service Engineer
Upgrade Hardware and software, Networks using MS Windows ’95, ’98, 2000 and NT 4.0
Set up connectivity devices for Windows and NT Networks on inserting machines
Heavy Client interaction (ADP, Merrill Lynch, News Print, Antares, Lason, RR Donnelley)
Maintaining inventories for Hardware, Software licenses and applications
Help Desk Analyst and PC Coordinator
ACADEMIC INFORMATION
07/90 – 05/91 Computer Processing Institute. – Paramus, New Jersey
Diploma: Electronic Technology.
08/87 – 05/90 Wentworth Institute of Technology. – Boston, Mass.
Associate’s Degree: Computer Engineering Technology.
09/86 – 05/87 Boces Tech Center. – Newburg, New York
Diploma: Auto Repair – Electrical Maintenance
COMPUTER SKILLS
- Database Management (MS Access), Groupware Management (Lotus Notes 4.5), File/Server
Oracle, NOVA and Client/Server Applications, WebEx, OEM,
•Knowledge of Operating Systems: DOS, MS Windows 2000, XP, Vista, Seven, Eight and Ten Hardware (Network Systems and PC), Cabling requirements, Hubs, Switches, Routers
UPS, Redundancies and PC/LAN Telecommunications, Wifi networking experience…
•Install LANtastic networks, wiring, interface cards, and software…Configure and administer LANtastic, Novell NetWare 4.1 networks… Configure NIC’s, IRQ, ports, and LANtastic software… Purchase computers… Install and maintain software… Build workstation and server PC’s…Install CD- ROMs and disk drives… Install, configure, and customize database program…Provide technical support for all systems and software… Perform all installation and troubleshooting of software and hardware… Internet: ISDN (ADSL, Frame Relay and Firewalls)
•MS Office 2007 and 2010 Professional, PowerPoint, SharePoint, Word, Excel, MS Publisher, Windows
Server, Exchange, IIS, SharePoint, SQL Server, WordPerfect 8 and the Internet, remote access using OS Windows, WinNT 4.0 and PCAnywhere 9.0, hardware management tools, recovery/anti-virus initiatives
ADDITIONAL INFORMATION
• Regular attendance to IT Industry seminars and conferences in North America
• International travel: Europe, Caribbean and South/North America
• Special Interests/Sports: Community, Football, Camping, Cycling and Racquetball
LANGUAGES English and French
References available upon request
Contact this candidate